I purchased some GHD straighteners and saloon will not take them back

wealdroam

dreamypuma wrote: »

According to the OP the receipt does not mention a refund, only "return or exchange". If there is no problem with the product then surely the conditions of this sale don't obligate the retailer to provide a refund and a would allow the issue of a credit note.

OK, sorry to have confused you.
My mistake... I should not have used the word refund.

Not sure what "return or exchange" means though. Do you?

sarahjayne1977

unless they are faulty or sold, not sold as described, or not fit for purpose some shops will not offer a refund..with some shops just cos you changed you mind, they will only exchange or credit note..i worked for one who only refunded on faulty goods.

Equaliser123

sarahjayne1977 wrote: »

unless they are faulty or sold, not sold as described, or not fit for purpose some shops will not offer a refund..with some shops just cos you changed you mind, they will only exchange or credit note..i worked for one who only refunded on faulty goods.

Sorry, that doesn't make much sense.

OP - entitled to a refund or exchange if goods are not of satisfactory quality, do not comply with their description or are not fit for their purpose.

sarahjayne1977

Equaliser123 wrote: »

Sorry, that doesn't make much sense.

OP - entitled to a refund or exchange if goods are not of satisfactory quality, do not comply with their description or are not fit for their purpose.

this make more sense ??
http://wiki.answers.com/Q/When_can_you_have_no_refund_policy_in_law_of_england

wealdroam

sarahjayne1977 wrote: »

this make more sense ??
http://wiki.answers.com/Q/When_can_you_have_no_refund_policy_in_law_of_england

No, sorry.
Even that answer is wrong...

When can you have no refund policy in law of england?

A: This is normal for most purchases, unless faulty. You cannot just change your mind after purchase. Some sellers will allow you to return an item for refund but this is down to their own goodwill.

If they state that they will allow an exchange if 'you change your mind', then they must honour that.
It is now a contractual obligation. No longer an act of goodwill by the seller.

arcon5

dreamypuma wrote: »

According to the OP the receipt does not mention a refund, only "return or exchange". If there is no problem with the product then surely the conditions of this sale don't obligate the retailer to provide a refund and a would allow the issue of a credit note.

Do you care to explain what 'return' and 'exchange' means then?

arcon5

sarahjayne1977 wrote: »

unless they are faulty or sold, not sold as described, or not fit for purpose some shops will not offer a refund..with some shops just cos you changed you mind, they will only exchange or credit note..i worked for one who only refunded on faulty goods.

Correct.. some shops will not accept returns.

Except its already established returns & exchanges are accepted by this company.

Its safe to assume returns accepted means just that -- if the custom wishes to return the item, the company will accept that.
If that isn't what the company means then its misleading and most likely missold.

Op is well within their rights to demand a refund, the company should honour this!

arcon5

I just hate consumers that have the audacity to be rude to shop workers because they THINK they know their rights, when infact its clear they are wrong.

I was in Staples once and a student was trying to return a laptop after 3 months saying it was not fit for purpose because she couldn't install some specialist piece of software on it (never heard of the software before) and quoting the sales of goods act.
A complete misinterpretation of her rights, if not completely idiotic!

wealdroam wrote: »

It is now a contractual obligation. No longer an act of goodwill by the seller.

This sums the situation up perfectly without all the 'they dont have to accept returns' nonsense.

The company chose to offer these terms on sales and quite simply should now stand by it!!!!

dreamypuma

arcon5 wrote: »

Do you care to explain what 'return' and 'exchange' means then?

A return is not necessarily the same as a refund.

arcon5

dreamypuma wrote: »

A return is not necessarily the same as a refund.

So what does it mean to 'return' an item?

Some examples perhaps....

Since other scenarios (e.g. faulty) would be covered under 'exchange'.

Its a safe assumption for any consumer to take 'returns accepted' to mean the item can be returned for refund.

They are just copping out of their obligations!!