Rant - Morrisons

gozaimasu

Really old thread.

eschaton

gozaimasu wrote: »

I absolutely despise Morrisons. I had yet another unpleasant encounter today with one of their Monkeys which prompted my rant below. I am very tempted to send this Morrions (well, amended for politeness etc) but the amount of times I complain about stuff and nothing gets done is just ridiculous. What is the point of my complaint if it not going to be used constructively to help improve customer service. I just need to get this off my chest because the amount of unpleasant trips to the supermarket is just unbelievable. I don't want to leave the house any more! If I wasn't such a cheapo (hate delivery charges, like to buy reduced items) then I would just order everything online.

Dear Morrisons

I visited morrisons on 9 April 2011 between 12:45 and 13:05pm.

I went to the self service checkouts to avoid dealing with your incompetent staff, however it seems that this particular branch of morrisons seems to put its most incompetent on self-service.

The operator (I didn’t see his name badge but I’m sure from the time provided you will be able to work out who it was on you shift rota) hung around my basket like flies round dung, waiting to pounce on my basket when I hadn’t even finished scanning everything through. I bought a newspaper with a free packet of seeds and the assistant accused me of theft because I didn’t scan them through separately. This demonstrates that your staff clearly are not aware or even understand the offers and products that you sell.

I was then age checked and didn’t understand why as I hadn’t purchased any age restricted items. The cashier then stood very close me (too close for personal comfort) and examined my purchases before telling me some !!!!!!!! about how it was the antacids that triggered this. In fact, I knew this to from past experience to be newspapers. Why are newspapers age restricted? Is this just another way to harass customers at self service?

I allege that the behaviour of this staff member was harassing. Not only did he hang around my basket, but he stood far too close for personal comfort. Then he accused me of theft and didn’t even apologise, before finally announcing to whole queue waiting that the antacids I purchased caused the age check.

This isn’t the first time I have experienced awful customer service in Morrisons, and particularly on the self service checkouts. I understand that there must be measurers in place to stop theft but accusing an innocent customer from buying a newspaper with a free gift is not one of them and is quite frankly, disgusting humiliating and embarrassing. I also complained to you about another Morrisons store because the incompetent self service !!!! scanned through my 2 for £2 milk 3 times, I was charged for a 3rd carton of milk that I did not buy, leaving me £1.53 out of pocket.

Looks like your problems are more to do with your state of mind than Morrisons.

If the seeds were not attached to the newspaper then they should have been scanned seperately - you were in the wrong.

I don't have an issue with Morrisons apart from their self serve tills being crap. You should shop elsewhere but I expect they will be just as bad in your mind.

Money_User

Completely agree with the previous poster. No-one who you sent it to would have read past the first sentence without deleting. Your state of mind seems to be the problem. I would print out what you wrote, tell your doctor and show him and hope he can help you!

McKneff

Why did you feel the need to mention 'too close for comfort' twice.

I shop every day at morrisons, staff are helpful, courteous, will go out of their way to get what you want if it isnt on the shelf.

If you go with the same attitude every time you wont find it any different, wherever you shop.

There really is no need to personally insult staff in general by calllint them incompetent monkeys,

gozaimasu

This part of the forum is called "Praise, vent and warnings". My rant fits into that category. I'm sure you are aware that people who get angry and annoyed at things are not using their full intellectual capacity and may come across to others to be in an "unfit state of mind" as you allege. This includes people who have road rage and use their horn inappropriately, people whom I consider to have an unfit state of mind as they have nothing better to do than to bully and intimidate drivers who abide by the law.

The seeds were inside the newspaper and they obviously fell out into the basket when I took the newspaper out. The checkout assistant took the basket away asap, and if he hadn't been doing that then I would have looked in the basket, noticed the seeds, and placed them back inside the newspaper where they came from. It's not a reason to accuse me of theft though. Especially not when they stole the price of a carton of milk from me.

moonrakerz

I don't like Tesco - I just don't go there anymore ! Why don't you try that with Morrisons ? it works a treat.....................

kajstring24

To be fair to the OP, they did say that the letter would edited with a more polite tone. It doesn't matter how ratty a post on a message forum is, at the end of the day it's a place for venting and ranting. People should remember that before they start questioning someone's 'state of mind' as if they are trying to do an examination.

I like Morrisons for their prices and steak pies, but the one local to me is pretty awful. I send my partner to pick up things from Morrisons, he has far more patience than me.

aheaton46

McKneff wrote: »

Why did you feel the need to mention 'too close for comfort' twice.

Perhaps because the staff member did indeed stand too close for comfort, which annoyed the OP.

oldone_2

Morrisons treat their staff like dirt, and obviously this culture has spilt over into the way their customers are treated.

harz99

In the small town I stay in Morrisons is by far the largest supermarket, with branches of Tesco and Lidl following on.

I have lost count of the number of times I have found misleading prices - offers but the wrong size/wrong product etc. where the eyecatching advertising material is.

Pointing that out to staff gets the response "it is up to customers to look and check before they buy" which is unhelpful, and makes you think there is some element of either delibarately misleading the customer or total incompetence on behalf of the local staff; the latter of which I hope is the answer.

In short, we practice "buyer beware" to extreme levels and only ever buy items on offer at better prices than elsewhere.:D

nellytheelephant

I've never had trouble with the staff in Morrisons - The customers, however! 99% of them are absolute morons, grr!