Being conned out of £220.Distance Selling Reg

rmim

Dave101t wrote: »

but the product isnt faulty...its just a bad model. i dont think your entitled to anything.

HI Dave,

Yes it's not Edocks fault that the bebook is 'bad' - but I would not have bought it from them if I did not think I could get a refund, and when they sell something they have to agree to this (with some exceptions on some items). Luckily my item is not one of the exceptions - if it was, it should have been stated, and I would not have bought it in the first place.

It's not right for eDock not offer me my money back without even looking at the item, which is still in new condition.

The purpose of the bebook neo is to read ebooks. Can I do that on it? Yes.

Why did I pay 100pounds more for this model? As it has a wacom enabled screen. What for? To take notes and navigate more easily. (That's what they told me.) Can I do that? Not a chance.

It does not do what it suppose to do, or it does it very very poorly - I'm used to the wacom screen on my Lenovo and it is a world away. This is the fault of bebook. They should not have claimed you can make notes on it, you can’t even click a box.

But the deal I made was with edock not bebook.

esuhl

rmim wrote: »

I thought we just threaten with trading standards and we've won?

rmim wrote: »

That’s terrible if they are not scared of trading standards.

It must mean trading standards can't do much.

Why would a company want to go up against T/S for a 220 pound item, which I will be returning in new condition?

Normally I wouldn't bother with Trading Standards - you're better off threatening to sue... But you'll really need to know the address of the company.

Without an address, you can't send them a letter threatening legal action (which usually gets their attention, particularly if it's sent Recorded Delivery). You also need to know which country they're based in, so you know which law applies, and if they're in the UK and you start court proceedings via the Money Claim Online website, you'll probably have to enter their registered address somewhere.

If you can't find their address, I'd go to a Citizens' Advice Bureau and maybe Trading Standards to see what they say... Or just claim against your credit card company under section 75 of the Consumer Credit Act.

gordikin

I smell sulphur here.

deanos

OP was the item acctually sent from within the UK did it have UK stamps on it or was it from another country ?

shaun_from_Africa

You might struggle with Section 75 unless you can prove breach of contract.

I would have thought that as the seller is denying the OP their statutory right to a refund, this would have been more than enough for a Sect 75 claim as by stating that the reader is exempt from the DSR's they are attempting to defraud them.

rmim

deanos wrote: »

OP was the item acctually sent from within the UK did it have UK stamps on it or was it from another country ?

bpost international

from
name: eollis lab
business: po box 6050
street emc bru cargo
zip 1934 city
country BE


importer reference: 5690890465


---

Is that bad it was not sent from the UK?

esuhl

rmim wrote: »

Is that bad it was not sent from the UK?

It means that the company might not be based in the UK, so UK law won't apply (although I think the DSRs apply EU-wide). Even if you're bilingual it might be a bit of a pain trying to understand how another country's laws work.

I did a web search for "eollis lab" and found some mentions of other websites with the phrases "fake website" and "scam" thrown about a bit...

The easiest option is to claim against your credit card company.

meer53 wrote: »

You might struggle with Section 75 unless you can prove breach of contract.

The DSRs form part of the contract of sale, and so I think the contract has been breached.

rmim

esuhl wrote: »

It means that the company might not be based in the UK, so UK law won't apply (although I think the DSRs apply EU-wide). Even if you're bilingual it might be a bit of a pain trying to understand how another country's laws work.

I did a web search for "eollis lab" and found some mentions of other websites with the phrases "fake website" and "scam" thrown about a bit...

The easiest option is to claim against your credit card company.



The DSRs form part of the contract of sale, and so I think the contract has been breached.

Thanks for the info esuhl.


I guess we have to wait for a response now.

How long should I wait if I don’t get any reply from them?

Brooker_Dave

rmim wrote: »

Is that bad it was not sent from the UK?

Google "drop shipping"

fluffnutter

Should have bought a kindle from John Lewis