Being conned out of £220.Distance Selling Reg

rmim

halibut2209 wrote: »

Irrelevant. As long as it's in the same condition as when delivered and it's within 7 days, that's all you need.

yes yes. Im very careful with my items. I even stuck a screen protector as soon as I opened the box. (I took it off now).

halibut2209

rmim wrote: »

How do I do that? Just call B.C C/S and explain what happened?

Right at the top of the page

http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

rmim

deanos wrote: »

The fight has started as they said you are not going to get a refund, do you really think they will be scared if you mention the words "Trading Standards" , i don't think they will to be honest

That’s terrible if they are not scared of trading standards.

It must mean trading standards can't do much.

They seem to be a genuine company - as in, they do send the item out. They don’t just take your money and give you nothing in return.

Why would a company want to go up against T/S for a 220 pound item, which I will be returning in new condition?

I can understand them trying to wriggle out of giving me a refund by playing on my naivety of the law - someone like me would have just accepted what them man said and got away with it if it was not for forums like this.

What I don’t understand, is when you show them you know the law and you are in the right, why are they not scared of the law?

halibut2209

At the moment, everything is just guesswork and speculation. Let's wait to hear their reply before attributing motives

rmim

halibut2209 wrote: »

At the moment, everything is just guesswork and speculation. Let's wait to hear their reply before attributing motives

True.
Sadly they are very slow by nature and that's not just for complaints.

Before my item arrived, I was trying to track my order. My order was not showing up on their system in my orders. I tried emailing, Web form, Ringing - Nothing. I even thought it must be a bogus site. Tried to call again and to my surprise someone picked up and told me when my order might be arriving.

Then when it came to trying to get a refund - same thing again. No one picks the phone, or calls back.

I doubt I will get a reply by Friday.

Should I Just wait patiently now? I was them nudging everyday.

And I read that link for section 75 - even they can try to get out of it and u have to call upon financial ombudsman. Are they scary?

halibut2209

Not at all. Somehow I doubt (should it go that far) that you'd be the first person to complain about them

meer53

You might struggle with Section 75 unless you can prove breach of contract. Visa chargeback rights are not applicable if you've just changed your mind and want a refund. If you think it might be faulty then you might have grounds for a chargeback but i'm pretty sure the retailer will contest this if you do it. You'll have to stick to DSR's and ask them to prove to you that this item isn't covered.

real1314

deanos wrote: »

Think its gonna be a fight, the website has no proper address which i think is also illegal

The address off the WHOIS is just a residential address http://maps.google.co.uk/maps?f=q&source=s_q&hl=en&geocode=&q=bb24rn+&aq=&sll=52.994926,-0.397136&sspn=0.0101,0.032058&ie=UTF8&hq=&hnear=Blackburn+BB2+4RN,+United+Kingdom&ll=53.722679,-2.506964&spn=0.009929,0.032058&t=h&z=16&layer=c&cbll=53.724326,-2.509531&panoid=normbqV527RM9owyB6IhdA&cbp=12,60.24,,0,9.88

Registrant Contact:
edock
sean wingad ()

Fax:
2 higher house
Blackburn, P bb24rn
GB

Administrative Contact:
edock
wingad (Email Masking [EMAIL="Image@edock.tv"]Image@edock.tv[/EMAIL])
+1.7707945351
Fax: +1.5555555555
2 higher house
Blackburn, P bb24rn
GB

Technical Contact:
edock
sean wingad (Email Masking [EMAIL="Image@edock.tv"]Image@edock.tv[/EMAIL])
+1.7707945351
Fax: +1.5555555555
2 higher house
Blackburn, P bb24rn
GB

I bet if you put a Zero in front of that number and ask Sean what he's doing, you might put the wind up someone!:cool:

Dave101t

but the product isnt faulty...its just a bad model. i dont think your entitled to anything.

halibut2209

Dave101t wrote: »

but the product isnt faulty...its just a bad model. i dont think your entitled to anything.

Wrong. OP is entitled to a refund under DSR. No ifs. No buts.