JSA Sanction - Urgent Advice please!!!

jamespir

Blueeyes21 wrote: »

Its now 23.14pm .. Is there anyone who can tell me what this lad can do about his situation! .. or is he gonna spend another night on a bench!!!:mad:

One night Im sure he'll cope with (we've all been there) .. but bloody hell he needs money for food!!!!:mad:

ADVICE!!!! please????????????:eek:

yes walk seven miles its not far and why does he not speak to the local council i have been homeless myself so i know how hard it is but you dont get nothing without speaking to people like the councill

see if he can find a soup kitchen they give food to the homeless

cassieB57

Blueeyes21 wrote: »

He did.

The advisor told him didn't qualify, that was the reason and his decision was final.
He asked to speak to a manager, the advisor refused, told him there was no further information he could give him and put the phone down.

He called back, explained the situation AGAIN .. the advisor said, yes I can see you have called and at 16.10 today and spoke to advisor (ref number) .. advisor has stated here that he terminated the call as you were being abusive!:eek:

My friend then asked for help
and advice - the advisor told him his shift ended at 4.30 so there was nothing he could do right now and to call back tomorrow.:eek:

The DWP Charter is obviously not being adhered to by DWP staff.:mad:

You are right in that everyone is entitled to a FULL explanation of the decision, either orally or in writing
Where
1.
a claimant or their representative queries a decision by
1.1 asking for it to be explained
1.2 requesting a written statement of reasons
1.3 making an application for revision
1.4 making an appeal and
2.
the decision is not changed by revision or supersession
the DM or another suitably trained officer should offer the claimant or representative an informal explanation of the decision. The claimant or representative should be contacted by telephone if possible, unless they have specifically requested a response in writing.
01121 The purpose of the explanation is to help the claimant understand the decision, and to clarify any areas of dispute in the event of an application for revision or appeal. Note: An explanation is not a compulsory step in the revision or appeal process.
The explanation must
1.
be personalized
2.
be given in a manner that is clear, understandable and effective
3.
explain why the decision was made
4.
explain the effects of the law on the facts
5.
deal with any further points the claimant or representative may make
6.
ensure that the claimant understands the decision even if they do not agree with it
7.
ensure that the revision and appeal process including time limits is explained.
01123 If the claimant
1.
cannot be contacted or
2.
does not want an explanation or
3.
is not satisfied with the explanation
the action which prompted the offer of an explanation should be continued in the normal way. For applications for revision, see DMG Chapter 03, and appeals, see DMG Chapter 06.

(Not all decisions carry a right of appeal however. those that do, will say so)

allen35

jamespir wrote: »

yes walk seven miles its not far and why does he not speak to the local council i have been homeless myself so i know how hard it is but you dont get nothing without speaking to people like the councill

see if he can find a soup kitchen they give food to the homeless

Hi James

I am lead to believe the homeless person is either at or on his way to the OP's home.

jamespir

allen35 wrote: »

Hi James

I am lead to believe the homeless person is either at or on his way to the OP's home.

thats good shes seen sense then

Blueeyes21

cassieB57 wrote: »

To be entitled to IS1 a person must
1.
be in GB (except in certain circumstances) (see DMG 070702) and
2.
be aged 16 or over and
3.
be under the qualifying age for SPC (see DMG 77032) and
4.
have no income or an income which does not exceed the applicable amount and
5.
not be in remunerative work and
6.
not have a partner in remunerative work and
7.
not be in relevant education (unless in special circumstances) (see DMG 20630 et seq) and
8.
be in a prescribed category (see DMG 20081 et seq) and
9.
not be entitled to JSA or ESA and
10.
not have a partner who is entitled to JSA(IB) or ESA(IR) and
11.
not have a partner who is entitled to SPC.
Special rules apply to share fishermen (see DMG Chapter 27).
1 SS CB Act 92, s 124

He fits the criteria .. how is he not entitled to IS?:question:

Blueeyes21

cassieB57 wrote: »

You are right in that everyone is entitled to a FULL explanation of the decision, either orally or in writing
Where
1.
a claimant or their representative queries a decision by
1.1 asking for it to be explained
1.2 requesting a written statement of reasons
1.3 making an application for revision
1.4 making an appeal and
2.
the decision is not changed by revision or supersession
the DM or another suitably trained officer should offer the claimant or representative an informal explanation of the decision. The claimant or representative should be contacted by telephone if possible, unless they have specifically requested a response in writing.
01121 The purpose of the explanation is to help the claimant understand the decision, and to clarify any areas of dispute in the event of an application for revision or appeal. Note: An explanation is not a compulsory step in the revision or appeal process.
The explanation must
1.
be personalized
2.
be given in a manner that is clear, understandable and effective
3.
explain why the decision was made
4.
explain the effects of the law on the facts
5.
deal with any further points the claimant or representative may make
6.
ensure that the claimant understands the decision even if they do not agree with it
7.
ensure that the revision and appeal process including time limits is explained.
01123 If the claimant
1.
cannot be contacted or
2.
does not want an explanation or
3.
is not satisfied with the explanation
the action which prompted the offer of an explanation should be continued in the normal way. For applications for revision, see DMG Chapter 03, and appeals, see DMG Chapter 06.

(Not all decisions carry a right of appeal however. those that do, will say so)

So wht does he do where this is not happening?

Blueeyes21

jamespir wrote: »

thats good shes seen sense then

Is that me or my homeless friend?:)

jamespir

Blueeyes21 wrote: »

Is that me or my homeless friend?:)

both good luck

allen35

Blueeyes21 wrote: »

So wht does he do where this is not happening?

Now that your friend is in a different area may be best to contact the local JCP and go through the process again of asking for a hardship payment but do complain if friend feels they were not treated well, i did mention to remain calm when dealing with dep'ts though.

Jobcentre Plus

A leaflet called 'How do I complain or comment?' is available at all Jobcentre Plus offices. A client who wants to make a formal complaint can either use the complaints form at the back of the leaflet or can telephone, fax or e-mail her/his complaint to her/his local Jobcentre Plus office. If there is no Jobcentre Plus office in her/his area, s/he should send the complaint to the local jobcentre. S/he should keep a copy of her/his complaint.

51

A complaint sent to a Jobcentre Plus office or jobcentre should be replied to within seven working days.

52

If the complaint is not adequately resolved, the client can contact the Jobcentre Plus or jobcentre manager (in N. Ireland, office manager) at the office dealing with her/his claim. The manager's name, address and telephone number will be displayed at the relevant office.


Alternatively, the client may wish to contact the Jobcentre Plus Chief Executive. The address of the Chief Executive is:-
Jobcentre Plus
Chief Executive
Room 607
Caxton House
Tothill Street
London
SW1H 9NA

Tel: 020 7273 6006
Fax: 020 7273 6143

Blueeyes21

jamespir wrote: »

yes walk seven miles its not far and why does he not speak to the local council i have been homeless myself so i know how hard it is but you dont get nothing without speaking to people like the councill

see if he can find a soup kitchen they give food to the homeless

This is all irellevant now but lets say he did speak to the local council at 5pm yestreday.
Lets say they offered him accomodation, lets say they even gave him free economy lightbulbs.

How does he eat?
What does he cook on if he stole potatoes from a nearby shop?
How does he put Electricity on his meter?
How does he put Gas on his meter?

What would have happened had he arrived in the country yesterday, with no family, no home, and no way to speak the language.
What would have happened to him then?:question: