Phones4U - T-Mobile package (problem)

Jonno71

Silk wrote: »

Jonno I have to go out now ....P4U don't operate a 14 day policy for returns ...however T Mobile do when it is for coverage issues and that is also passed onto P4U also if you had bough online you would have been covered by the DSR's but thats another story lol ...you have got the option of leaving P4U out of the loop if you don't wish to argue with them ....meanwhile the clock is ticking good luck

I will give T-Mobile a ring and speak with them about cancelling and take it from there, stating the Sales of Goods act of 1982 and the lack of servive supply.

Jonno71

Spoke with T-Mobile who say they cannot close the account (services) it has to be done through P4U and at the store managers discretion. This is turning into a headache and nightmare now.

Jonno71

I had got a nice smartphone because due to ill health (I have spinal issues and much time I am laid up and unable to walk), being at home most of the time, it connects me to the outside world. Number of times I am laid up in bed, so having a device is extremely handy. I was with O2 and their services went down hill (no services for over a month). I thought doing this would change and make it much better. Jumping out of the frying pan into the fire springs too mind.

Silk

Ok just got back in ....As Grumbler has kindly pointed out in your post P4U have got 14 days inder the coverage issue which is ok subject to network aproval and as T Mobile is 7 days and you have already told them today you should be home and dry

Sazzarella

Cant help with the coverage problem but the battery life on smartphones are notoriously bad due to the fact they are always connected to the internet updating your emails or whatever. Gone are the days of Nokia phones that you could charge once a week I have to charge my iPhone about twice a day with only moderate use. You can get more life out the battery by disabling the email updates, location services, 3g etc.

gjchester

Silk wrote: »

Ok just got back in ....As Grumbler has kindly pointed out in your post P4U have got 14 days inder the coverage issue which is ok subject to network aproval and as T Mobile is 7 days and you have already told them today you should be home and dry

The OP bought through p4u any policy TM may have may be for direct customers only. Nothing can override statutory rights but this return is not under a staturory right, so can be voided by the p4u contract.

Thres no point emailing or talking to TM, they were not the retailer it was P4U. Even trying to cancel it via TM is a waste of time, only the retailer can do that without any early termination fee's being charged.

As stated "Phones4u does not operate a 14 day return period on Pay Monthly Contracts" therefore there is no return possible if they consider coverage to be adquate. Question is what is adqeuate?



Jonno: When you were in the TM store did your phone have coverage when the other one did? If not it may be a fault in the phone. You mentioned how coverage in a different phone but not what it was in yours in the same location.

Sale of goods act may not be any use, it's a specific location that is the issue NOT all locations. Battery life on smart phones is usually a day or so, but yours does seem to be using it alot, however in areas of poor coverage the phone will search for a network more and use more power polling for the network.

Jonno71

gjchester wrote: »

The OP bought through p4u any policy TM may have may be for direct customers only. Nothing can override statutory rights but this return is not under a staturory right, so can be voided by the p4u contract.

Thres no point emailing or talking to TM, they were not the retailer it was P4U. Even trying to cancel it via TM is a waste of time, only the retailer can do that without any early termination fee's being charged.

As stated "Phones4u does not operate a 14 day return period on Pay Monthly Contracts" therefore there is no return possible if they consider coverage to be adquate. Question is what is adqeuate?



Jonno: When you were in the TM store did your phone have coverage when the other one did? If not it may be a fault in the phone. You mentioned how coverage in a different phone but not what it was in yours in the same location.

Sale of goods act may not be any use, it's a specific location that is the issue NOT all locations. Battery life on smart phones is usually a day or so, but yours does seem to be using it alot, however in areas of poor coverage the phone will search for a network more and use more power polling for the network.

My phone was working OK when in town, as it's another postcoded area 6 miles from my home. The sim card was working also in another handset, as tested by a staff member in T-Mobile.

Even with the suppossed Orange booster at home, the service is very bad and breaking up still. I did speak with T-Mobile about cancelling, but they said I need to take it up with Phones4U as I had the package with them. I guess my only option is to go back to Phones4U, be nice but firm and say that I want to cancel the package due to issues with both the T-Mobile service and handset possible issues under the sales of goods act, stating that 'both parties are failing to supply' (as informed by Consumer Direct) and quote the P4U agreements printed 14 day returns.

gjchester

Jonno71 wrote: »

My phone was working OK when in town, as it's another postcoded area 6 miles from my home. The sim card was working also in another handset, as tested by a staff member in T-Mobile.

Right so it's coverage not handset related then.

Jonno71 wrote: »

Even with the suppossed Orange booster at home, the service is very bad and breaking up still. I did speak with T-Mobile about cancelling, but they said I need to take it up with Phones4U as I had the package with them. I guess my only option is to go back to Phones4U, be nice but firm and say that I want to cancel the package due to issues with both the T-Mobile service and handset possible issues under the sales of goods act, stating that 'both parties are failing to supply' (as informed by Consumer Direct) and quote the P4U agreements printed 14 day returns.

The only recourse will hopefully be via the printed document. Theres no cooling off period on in store sales and the natuire of a radio based service means they can't guarantee coverge everywhere (which will also be stated in the contract).

P4U are not known to be generous for cancelling contracts due to poor service. I susperct you have an uphill battle to come Good Luck...

Jonno71

gjchester wrote: »

Right so it's coverage not handset related then.



The only recourse will hopefully be via the printed document. Theres no cooling off period on in store sales and the natuire of a radio based service means they can't guarantee coverge everywhere (which will also be stated in the contract).

P4U are not known to be generous for cancelling contracts due to poor service. I susperct you have an uphill battle to come Good Luck...

I know it's not the handset to blame for the lack of service. The issue I have with the handset is the very quick drain of the battery (30 mins after full charge) which is either a battery or handset fault. I had the battery changed and it still appears there is a problem, which narrows it down to being a handset issue.

Before signing the agreement, I made sure that coverage in my area was checked by P4U and P4U made it very clear that it was "very good" to quote them. I was more than happy to keep with a PAYG system and buy the handset, but the sales rep just carried on about how much I would save in the long run and how "better off" I would be with a contract. The sales rep was not the only one selling this, his store manager kept butting in and pushing the sale (I have a witness to all of this). After laying it down, which I now see as typical sales talk, it seemed I was onto a winner.

Jonno71

As I have insurance on the phone, if I persist, I should be able to get the handset exchanged, in theory. Question is, T-Mobile, can I insist (again) on switching to another provider?