Vodafone signal issues

Vodafone

Hi Paieye,

Thanks for getting back to me.

I have seen your response to George on our eForum but having spoken to one of their team, they were looking to have a bit more info so that they can work out where it is that the device is going wrong.

Is it just the flashing power light that is showing on it? Is it the new model or the old one that you have? If you can post this information on the thread then I can have one of the team deal with it straight away and get this resolved as quickly as we can for you.

Many thanks,

Heidi
Web Relations Team
Vodafone UK

paieye

Heidi --

1. On about 14/03/11, I bought the Sure Signal new from the Vodafone shop at 89 Fleet Street, London E.C.4Y 1DH for £50.

2. On 19/03/11, Vodafone confirmed registration of the device. (I am dismayed that you, who after all work for Vodafone, seem unable to obtain direct access to that information.)

3. I set up the device following the instructions in the leaflet. However, all that happened is that the power-light was flashing.

4. I sought help from the Vodafone help-line, which told me to buy Port Forward. I explained that we all use Apple computers, and that PF is not OSX-compatible. My messages have since then been ignored.

5. In despair, I dug out my old ThinkPad, bought PF for $29,95, and followed the instructions given.

6. That made no difference: the power-light flashes away, but otherwise nothing is happening.

7. I really do not know how to make this any simpler for George or anyone else.

8. By the way, why does Vodafone want to debate this in this forum instead of answering my post in what is supposedly its Support-forum ?

paieye

Vodafone

Hi Paieye,

I am sorry about the confusion here but I was asking for this information to be posted on our eForum under the thread that you had previously posted on here. Once that has been done, I can get it worked straight away for you and we can get this resolved quickly.

Many thanks,

Heidi
Web Relations Team
Vodafone UK

paieye

All right, I have done that -- shall we give him another few weeks ?

gjchester

paieye wrote: »

All right, I have done that -- shall we give him another few weeks ?

Paieye - Whilst I understand your frustration (and no I don't work for vodafone), belittling the very people who are trying to help won't endear them to help you. The same goes for the people in call centres, go in with a hostile attitude andthe person at the end of the phone will just want get rid of you rather than helping you. They may be at the end of a long shift, hissing them at the start of the call off won't help.

George may take a while to respond but he is responding, there must be thousands of faults logged every day and only so many people to fix them.

You may be frustrated, I would be too, but if you start by insulting the support folks it's never going to be a good resolution. Many places have signs up about respecting their employess, if you keep up this hostility and verbal abuse they'll eventually refuse to help due to your comments.

I'm NOT trying to excuse Vodafone, you are right they should be helping you more, but if you go in like this your not starting off on the right footing.

paieye

That's a perfectly good point with which I entirely agree: being rude to employees or to anyone else is completely out of bounds.

But my vexation is directed not towards George, Heidi, or any of the other I am sure well-intentioned individuals on the help-desk, but towards Vodafone, which blithely sells equipment that is for practical purposes not supported.

gjchester

paieye wrote: »

That's a perfectly good point with which I entirely agree: being rude to employees or to anyone else is completely out of bounds.

But my vexation is directed not towards George, Heidi, or any of the other I am sure well-intentioned individuals on the help-desk, but towards Vodafone, which blithely sells equipment that is for practical purposes not supported.

Fair enough I can see why, it just wasn't how you were coming across in your posts, If I think that the support people may think so too.

Vodafone

Hi Paieye,

Thank you for posting that on the eForum. I have raised this with the team and they will be working on this today for you.

I do understand your frustrations and am happy to help get this resolved as quickly as we can for you.

Many thanks,

Heidi
Web Relations Team
Vodafone UK

paieye

Many thanks !

fused_13

Hi,

LL36 has no active mast again for the second time in a week (last outage 16 hours). The signal has been terrible for months. Have entered the details on the (sorry can not post links) - Vodafonesignal site. Have reported the issue on the Vodafone website. Also issue with mast in SY20 texts taking upto 3-4 hours to arrive. What else do I need to do to get these issues sorted?

Regards,

Mark