Phones4u-Contract Problems..........(Advice Needed)

banger9365

if you can before you go to work or before you go in the shop give these a ring http://www.consumerdirect.gov.uk/ they will help you with what you have to say and they can take it further ,they will be blunt and strait to the point they will not give you any rubish(they put me in my place and i am not shy)put they will help you it's there job,and do not worry about putting there back's up in the shop go get them gal we are thinking about you;)

Bella198421

banger9365 wrote:

if you can before you go to work or before you go in the shop give these a ring http://www.consumerdirect.gov.uk/ they will help you with what you have to say and they can take it further ,they will be blunt and strait to the point they will not give you any rubish(they put me in my place and i am not shy)put they will help you it's there job

I won't have time to unless i do it after work, by then i hopefully won't need it, and i can't leave it another day before i go back.

banger9365

you can e-mail them to night and they will ring in a day or two ??

Bella198421

Got it sorted-took time off work to get it sorted. i went back into the shop with my mom and felt so nervous, felt they were all staring at me and i asked to speak to a manager and this woman came over who had sorted out the 2nd deal for me, anyway the same old thing-it's a good deal etc bla bla bla came out her mouth and i was like i just want to return it and she phoned head office and they spoke to me and i said it was too much and i was worried cos i am only in a temporary job-even though i had said this from the start and they said they would cancel this contract :j :beer: and when i was in full-time employment to call them and get another one-as if :rolleyes:. and she wrote VOID on my aggreement and date of return etc and i also went into the bank and cancelled the DD. I just hope that is the end of the matter. It's funny how i phoned Customer service and now it's suddenly not a problem to return a phone if i wish and this other male manager was no where to be seen today-funny that.

Bella198421

I just hope that it is now all over and i don't get anything in the post saying i owe them money-unless it's for a weeks line rental, then fair enough.

Bella198421

I'm also now wondering whether to write a letter of complaint about how i was treated by the sales manager.

jnm21

Deffo write to them - be fair but firm - I'd take this line:

I feel it is my duty to report the downright disgraceful treatment I received to trading standards, watchdog & as may online feedback sites & forums that I can. I would hate to stand by while some other vulnerable person like myself is bullied into a contract by the rogue staff at the .... store and then refused their legal right to cancel the contract. This incident has cost me significantly financially (having to take time off work to visit the store for the ...th time in the end) & immeasurable distress over ... days from hell. I think I'd feel safer buying my pay & go phone from Hong Kong on eBay.

What have you got to lose? Fiver says you'll get a meaningful (financially beneficial) apology!

Bella198421

even the girl who sorted it out today looked fed-up, i don't know whether that was in general or cos of me, even another sales member came upto her and said you look "fed Up". it's not exactly professional is it to look fed up infront of a customer.

reehsetin

thats disgusting treatment - write a sertious letter of complaint to head office with a copy going to the store tho i would hope head office would infom them of the complaint anyway!

Bella198421

I think i'll just send one to the complaints department, not that i think anything will come of it anyway.