MYSTERY SHOPPING THREAD 19 - please don't mention client names or fees on here!!

DevilsAdvocate1

TractorGirl327 wrote: »

I've just looked on their site, there are no contact details at all are there!!!

The only email address I have for them is [EMAIL="Shopper.Relations@esa.co.uk"]Shopper.Relations@esa.co.uk[/EMAIL] . Have plenty of phone numbers though!!

I noticed this yesterday, spent ages looking for a phone number. I know it used to be there, but its gone! Think they must be going the same was as Gap and TNS. Sad.

bylromarha

mimi1234 wrote: »

I would note it at the end if they have a ANY FURTHER COMMENTS section. Did a burger for REACT and the guy who served me either smelt like wee or sweat. I definitely put it down! Needless to say meal went straight in the bin. Don't think I will be doing those kinds of visits ever again!

scubaangel wrote: »

Agreed I definitely would mention it, at a previous workplace we had a member of staff who had really really bad BO, all of us had complained about it to the managers and customers commented on it to the other staff but nothing was done until a mystery shopper mentioned it in a report. They were given a verbal warning about it and eventually sorted themselves out - it was a relief to all of us.

Monkeynut wrote: »

I would mention it too. Reports often ask us to comment on whether staff were neat and well presented, and I would say really that it is all part of that. They are not presenting themselves well if they stinky smelly!!!

It seems mentioning the bad breath was a mistake. I've had 2 points docked because of it.

Oh well, if the company want customers to walk away...seriously, would you want to extend a conversation with bad breath? I wonder if this is the MS company trying to be politically correct or the client's request, as I sure would want to know if were the client.

System

Please can someone help .

I have tried to reschedule a Gapbuster assignment to tomorrow or else I will need to cancel it. I have emailed them and tried the reschedule button but it is still showing as next week.

Should I do it tomorrow when the shop date says Tuesday because I can't see it changing within the next 12 hours . Is this too dangerous?

bylromarha

TractorGirl327 wrote: »

I've just looked on their site, there are no contact details at all are there!!!

The only email address I have for them is [EMAIL="Shopper.Relations@esa.co.uk"]Shopper.Relations@esa.co.uk[/EMAIL] . Have plenty of phone numbers though!!

Which is why I asked on here!!!!! Awful that there are no contact details.

The only phone number I could find went to voicemail at 4.30 this afternoon.

Thanks for the email addy.

Littleoldme

berbastrike wrote: »

Please can someone help .

I have tried to reschedule a Gapbuster assignment to tomorrow or else I will need to cancel it. I have emailed them and tried the reschedule button but it is still showing as next week.

Should I do it tomorrow when the shop date says Tuesday because I can't see it changing within the next 12 hours . Is this too dangerous?

Is tomorrow showing as one of the dates in the drop down menu?

System

Littleoldme wrote: »

Is tomorrow showing as one of the dates in the drop down menu?

It is, but when I click it and return to My Assignments, the date hasn't changed. Can you do more than 4 Gapbuster assignments in one day? Maybe that is the problem.

MO2

berbastrike wrote: »

It is, but when I click it and return to My Assignments, the date hasn't changed. Can you do more than 4 Gapbuster assignments in one day? Maybe that is the problem.

I have done 7 stamp shops for them in one day

boyoboy1986

berbastrike wrote: »

It is, but when I click it and return to My Assignments, the date hasn't changed. Can you do more than 4 Gapbuster assignments in one day? Maybe that is the problem.

There used to be a limit (2?) on the burger if I remember correctly

Tudorc1

berbastrike wrote: »

It is, but when I click it and return to My Assignments, the date hasn't changed. Can you do more than 4 Gapbuster assignments in one day? Maybe that is the problem.

If Burgers are involved these are the rules:

1. The maximum number of assignments you can complete for this client per month is 6
2. No assignments can be conducted the day before or after another evaluation at the same site.
3. You can shop 2 assignments in the same day as long as they are in different shopping timeframes.

Point 3 you would know about. Point 2 only they know about.
Snap!

proshopper

berbastrike wrote: »

Please can someone help .

I have tried to reschedule a Gapbuster assignment to tomorrow or else I will need to cancel it. I have emailed them and tried the reschedule button but it is still showing as next week.

Should I do it tomorrow when the shop date says Tuesday because I can't see it changing within the next 12 hours . Is this too dangerous?

When you apply to reschedule a Gap job, it usually happens automatically if the new date you have picked is OK. The rescheduled date comes up almost immediately in your assignments list.

Sometimes you cannot reschedule to a date that is in the drop-down list. For example, as Tudorc1 has pointed out, you cannot do a burger job on a day that is within one day either side of someone else's visit to the same burger joint. Aside from burgers, there area other things that stop dates being acceptable: for example the system will not let you MS an outlet on a particular day if the date coincides with a scheduled audit.