Tesco misprice discussion area part 14

ginjim

brindles01 wrote:

Okay but does it say 'excludes Xbox bundles' anywhere on the label? They are ambiguous just like the 'PSP £20 saving' SEL's. They did not specify a particular PSP console or exclude any other. And look how many people got a PSP on that promotion.

it doesnt exclude anything
all it says is buy any xbox console and any xbox game and get £20 off

brindles01

Do the SEL's for the bundle boxes mention that they are special offers/special packs/promotions? I did not study them too closely because the stores I went in did not have the complete set of signs/Xboxes to take it any further.

Sugarhunny1

Thank you Mr T, got 6 bottles champers no problem (CS did mention barcode different but gave refund with no hassle). Sorts me and OH out for xmas and visiting family. Multisave doesn't work on refunds so staff have to over-ride price, this gave me an additional £3.00 back as CS was annoyed with system and said "ach! will give extra as I can't be bothered fiddling with this. :-)
P.S. staff are 99% friendly as long as you are friendly with them, being belligerent just upsets everyone and reduces chances of R&R dramatically and makes them keep an eye out for you coming in door.

chubbybrown

interesting thread on how things are getting screwed up at mr t's

http://www.verylittlehelps.com/forum/topic.asp?TOPIC_ID=3562&whichpage=1&SearchTerms=refunds

Posted - 29 Nov 2006 : 07:46:33

---

http://www.itbusinessedge.com/item/?ci=7730

A good one about Sainsbury who are estimated to save £40M by bringing IT back in-house!

http://services.silicon.com/itoutsourcing/0,3800004871,39164207,00.htm

---

Edited by - 24-7-365 on 29 Nov 2006 07:47:32

heyho
Newbie



30 Posts
Posted - 29 Nov 2006 : 09:17:55

---

So...the grass isn't greener on the other side
Maybe Tesco will have a re-think before getting rid of any more experience!

I think its fair to say...the cracks are starting to show out there in Tesco stores......prime example - over 1000 promotion's wiped from store's system - where would Tesco have been if the UK staff that fixed it had not been there!? hmmmm how about even larger profits lost!

TESCO...STOP seeing the ££££'s you THINK your saving and look at the £££££'s walking out the front door!


Anne
Moderator



1472 Posts
Posted - 29 Nov 2006 : 11:19:15

---

I completely agree with you HEYHO. Yesterdays debacle must have cost hundreds of thousands in refunds in just a few hours ( problem was resolved at my store by 10am). Unfortunately, the software updates to the checkouts id not work as accurately as they hoped so only half the tills got them, the other half were still having problems with certain lines. If the British IT staff had not been able to fix the problem, how much more could it have cost them?
Personally, I would love to know an exact figure for the amount of refunds yesterday...... a massive chunk of profits lost for the sake of cost cutting.

Anne (moderator)

There is a pot of gold at the end of the rainbow.


pollyanna
Newbie



8 Posts
Posted - 29 Nov 2006 : 14:06:40

---

So, can anyone, of you very clever people explain what happened to make such a huge mistake?
Was it something that India should have done or not?
This is the third time in as many months that all the offers have stopped working in my store.
If I repeatedly made mistakes in my job,Im sure something would be done,so why are these people getting away with making mistakes that cost the company thousands of pounds and untold damage to the morale of workers in store.
Also the damage to customers perception of Tesco must be worth thousands,as the amount of customers I have heard comment on always being overcharged at Tesco over the last few months has increased,and they aint happy


heyho
Newbie



30 Posts
Posted - 29 Nov 2006 : 15:20:02

---

Well.....a promotion on 1 product wasn't working as it should, so an amendment was made put in a file and sent to stores.
BUT ....a marker in the file was set to refresh instead of update, so when the file was applied it applied just 1 promotion and set all other promotions to end.

This part of the company is supported by HSC...I'd like to say we're lucky it doesn't happen all the time but as you've mentioned Pollyanna..it's not the first and i'm certain it wont be the last
the worrying thing is - the team that worked so had to rectify the problem know the system well and have lots of experience
..BUT ....yep....they're being made redundant too think they're due to go around Feb.......morale!...its getting lower by the day, watching mistakes being made, theres been more mistakes made in 5mths than theres been in 5 years!

Still....guess Tesco's was lucky it happened on a Tuesday at 2am in the morning ! yeah right! anytime is NOT a good time!!

GRRRRRRRRRRRRRRR why am I caring so much?!? i'm losing my job after christmas!! UNLESS....Tesco has a re-think and feels the loss of profits has already out weighed the savings!


Shire
Regular Pain



163 Posts
Posted - 29 Nov 2006 : 16:41:40

---

What's the chance of 'Mac the Knife' or 'Kurt Cobaine" getting their knuckles rapped over this debacle?
Zilch!!
Bet they continue to get their hefty bonuses despited this dreadfull service from I.T. and their enforced job cuts.
It stinks - can't he Main Board see what is happenning???!!!!

---

The problem with 'Common Sense' is that it ain't that common - people do the strangest things...


heyho
Newbie



30 Posts
Posted - 29 Nov 2006 : 19:09:16

---

Shire....I'm not convinced the main board even know!! having said that I'm sure this last C***up made it to the table - I know Mack the knife was onsite I know others were informed......
Actually thinking about it - what are they going to do when SSO goes and it's all in HSC ? there'll be no point going on site - it'll be a case of hoping HSC are resolving the problem and not just sending mails between each other hopng the other one is solving it!
Lol it'll be like a comedy show don't mean to laugh but SSO have had so much dealings with 3rd and 1st level its scarey ! trying to work out if YES means YES or YES means NO !????

It comes to something when directors are ringing shift managers because the stores have been waiting to get through to the helpdesk anywhere up to 3 hours !!

Sorry guys ...no disrespect to directors (although the way staff have been treated lately theres not much respect coming from their way) but...get in the queue...you wanted the helpdesk to go to HSC you said it could match UK staff..well.....get on with it

Just as well UK SSO were there to take the call Tuesday morning! can you imagine the wait time when SSO are in HSC! ALL THAT EXTRA PROFIT LOST !! not to mention the normal sales! the customers trust ! I dont need to say more



pollyanna
Newbie



8 Posts
Posted - 29 Nov 2006 : 19:53:30

---

Well,I don't know if it's too little too late,but I've started A.T.C ing everything that HSC do wrong even down to the fact that they dont understand a word your saying!
Spent 40 minutes on the line today to solve a simple problem that should have taken 5 minutes,wasn't even put on hold just listened to them talking to each other in Punjab or something,probably slagging me off,for my intolerent attitude!
Dread to think what's going to happen next year,hope the powers that be have a re-think,for your sake Heyho,and mine, cos I am starting to dread every morning but your right I shouldn't care about the amount of refunds given out,It serves them right


24-7-365
Newbie



19 Posts
Posted - 30 Nov 2006 : 08:55:31

---

heyho ... you crack me up!! GO ON WITH YOUR GOODSELF!! TELL IT LIKE IT IS!!!!


Well done pollyanna, everyone else needs to do the same, it might be too little too late, but you never know.

If they could do the job well enough to stand on their own two feet then fair enough and we probably wouldn't have reason to complain but they can't and they're allowed to get away with it If I couldn't do my job I'd soon be found out and my !!! kicked!

---

Edited by - 24-7-365 on 30 Nov 2006 09:09:15


24-7-365
Newbie



19 Posts
Posted - 30 Nov 2006 : 09:07:52

---

someone needs to work out how to use the forum!

---

Edited by - 24-7-365 on 30 Nov 2006 09:08:55


shopfloor_jester
Smart !!!!



762 Posts
Posted - 30 Nov 2006 : 09:09:31

---

I have to say I find all this rather amusing myself. It still makes me laugh that such a big company can c**k up in such a spectacular fashion that so much attention is drawn to it as a result. I feel all the more glad that I am leaving.

Want money? Get and job and work like the rest of us!


heyho
Newbie



30 Posts
Posted - 30 Nov 2006 : 09:38:38

---

24-7-365 cracking up is good it doesn't matter that it's told as it is now......what they gonna do ? get rid of me! ..OH ...Yeah...they are

Pollyanna, 24-7-365 is right - everyone else should do the same !
Problem is it's not getting to the right people

It seems telling the CCM, RM DM every M! isn't working i would imgine when they're asked if it's all going well ...they smile and say yeah because if they dont it puts them in a bad light!
But in the meantime everyone else is suffering and profits are lost!!

Somehow this info needs to get to Directors! the main board! those that think all departments are working just fine

mmmmmm I'll work on that one i'm sure there's a way






Geezer100
Smart !!!!



775 Posts
Posted - 30 Nov 2006 : 21:48:51

---

I believe that the offers are still not coming off properly.
How much this costing in refunds?
I'm sure our CSD must have done about 2 months worth of refunds by now!


Anne
Moderator



1472 Posts
Posted - 30 Nov 2006 : 21:54:02

---

What is worrying though is that customers very quickly become wise to these faults, and will come in time after time and claim refunds on these items. The beers offers came back on today, but how much has it cost in genuine refunds at this time of year to have key lines not responding to multi saver offers?

Anne (moderator)

There is a pot of gold at the end of the rainbow.


Sanmay
Moderator



979 Posts
Posted - 30 Nov 2006 : 22:50:21

---

Didn't someone do a link to a website with all the directors email or work addresses on at one time.

Could we not all send them an email respectfully pointing out that some of the people they have put their faith in are, not to put too fine a point on it, f***ing up big time. After all it could affect their end of year bonuses quite badly....

Sanmay (Moderator)

I'm the oldest swinger in town


Anne
Moderator



1472 Posts
Posted - 30 Nov 2006 : 22:52:28

---

Good idea Sanmay. It also affects OUR shares. Not to mention OUR morale.

Anne (moderator)

There is a pot of gold at the end of the rainbow

Plushchris

I think a link would have been sufficient.

chubbybrown

Plushchris wrote:

I think a link would have been sufficient.

I think a THANK YOU would have been sufficient.

iainw

bought 6 moet tonight... cs said they would go check the label (i said i would go with her and she was a total b*tch sayin i didnt have to, but i thought she might have screwed up and chucked the label) anyway, 2 managers came down, both on the phone at one point checking and checking and checking..... then FINALLY my very first R&R totally buzzin, and paid 94 and got 125 returned to my card. ruddy burrilliant.

cheers all you are 'kin legends!!!

(i parked beside a couple in a grey polo with wolfrace stickets all over it with a laptop, possible mse'ers waiting for the next misprice maybe ?! )

Plushchris

chubbybrown wrote:

I think a THANK YOU would have been sufficient.

Why?

I dont come to this forum to read whats being posted in other forums, if all you are after is thanks it must really rub it in that my last post has been thanked more than yours!

You could have just posted a link and given us the gist of what was being said but no, you had to make a stupidly long post that was very hard to read, so I didnt bother.

Shplurgh

brindles01 wrote:

Do the SEL's for the bundle boxes mention that they are special offers/special packs/promotions? I did not study them too closely because the stores I went in did not have the complete set of signs/Xboxes to take it any further.

No they don't - as leadhead has said, it simply says £20 off when you buy any xbox 360 console and any xbox 360 game.

Now to me, that describes a 'bundle' down to a tee (particularly when the SEL is directly below the unpriced bundles), and if anyone can explain how it doesn't I'd be eager to know (know thine enemy etc.)

BaileyB

chubbybrown wrote:

I think a THANK YOU would have been sufficient.

Well no as a link would have been fine, not the whole thread that was posted.