NatWest (merged)

mercury238

jayanator wrote: »

The bank will not admit that they are refunding the charges or interest on them. They will only make an offer as a goodwill gesture. If they accepted liability for charging people unlawfully they would be in big trouble. Thats why they won't take it to court as the court would make the bank disclose all internal financial infrastructure to determine the true cost of the charges and that would mean that all other banks would have full visibility of the other banks financial setups. This would cost the banks millions as they would lose any edge over other banks and would possibly have to then repay millions in unlawful charges.

Tehy won't therefore admit to paying the interest but it should be part of the offer they make you.

Either way, I intend taking them to court if they don't offer me exactly what I am claiming.

They are in the wrong and they know it. They are running scared, otherwise they would not have paid out a single payment to anyone claiming the charges back. In the beginning they paid out left right and centre as it was only a small amount of claims. Now more and more are claiming everyday and costing the bank loads of money in extra staff to process the claims, solicitors fees, etc etc...Thats why they are now trying to stand firm and scare people out of claiming.

Bring it on NATWEST...

Interest can only be claimed in the court stage - Natwest won't include it in their "goodwill" offers

jayanator

mercury238 wrote: »

Interest can only be claimed in the court stage - Natwest won't include it in their "goodwill" offers

My apologies, I worded it a bit confusingly. I meant that I am personally claiming the charges plus interest from the bank, even prior to court and I know others have too and received the total charges plus interest before going to court.

johnson2007

Thanks everyone or thier answers, hopefully I iwll get the full amount from them, if not will have to take it to court, but am worried that it will be thrown out, has there been many cases wehre the courts dont want to no?

jayanator

mercury238 wrote: »

Here is that Natwest story:

http://news.bbc.co.uk/1/hi/business/6559673.stm

A few details from that Natwest story

"Our client does not believe that your claim has any prospect of succeeding," it said.

"Although our client is confident that it will be successful at a final hearing, its legal fees will almost certainly outweigh the value of the claim.

"As such our client must take a commercial approach to such claims," it went on.



That is rubbish. this would have been in the high court so any costs they incurred would have been recoverable from the Claimant had they won. They threw in the towel as they didn't believe the strength of their own case. the response when settling here is a standard non liable response from a lawyer. It was also probably sent without prejudice.

frugalpam

mercury238 wrote: »

Don't worry about the legal stuff - they send the same thing to everyone. You don't even need to read it. They will ask for more information becasue they say the claim is poor but just send a letter to them and the judge saying this has already been done. (Its on this thread somewhere or I have a copy saved if you can't find it)
Then its just a case of filling in the Allocation Questionnaire and there are detailed instructions here too.
The legal stuff is just them trying to intimidate us!

Many thanks for your words and offer of help!
I got the 'Notice of Issue' today - my claim was issued on 17th April and will be deemed served on the 22nd. Natwest have until 6th May to reply.
After the hell that bank have put me through with their charges, I thoroughly enjoyed seeing the document, with Natwest cited as the 'Defendant' :rotfl: :j

Pam

PAWI69

frugalpam wrote: »

Many thanks for your words and offer of help!
I got the 'Notice of Issue' today - my claim was issued on 17th April and will be deemed served on the 22nd. Natwest have until 6th May to reply.
After the hell that bank have put me through with their charges, I thoroughly enjoyed seeing the document, with Natwest cited as the 'Defendant' :rotfl: :j

Pam

Yayy :j I'll be doing mine soon so won't be far behind you

jayanator

I have read on these forums that you can claim charges back that are older than the last 6 years. Is this true and if so how would I go about it?

Do I go through the same process or do I need to alter the method slightly?

How long do the bank keep my statements on record?

lalnjohn

I am currently in the MCOL stage of my claim against Natwest, although I think I have made a mistake. When adding up my charges they came to over 6000.00 and so on the advice of a someone who had already claimed back their charges, have done this in 2 stages in order to keep the amount under 5000.00. to stay in the small claims court. I also did not claim back any interest on this amount ( 700.00 ) again to stay under 5000.00. I realise now that the threshold is prior to adding interest.
Should I continue with my separate claims, or would it be better to ammend my existing claim and re-serve. Natwest currently have until monday to enter defence on the first claim.

Have also received a cheque this morning in full settlement of claim on separate account for 182.00

PAWI69

Just when I got it in my head & was going to sit down tomorrow & join "The MCOLier's Club" I saw this in my inbox................

"Dear Mrs ****

Thank you for your e-mail.

I am sorry that you have not yet received an offer from us.
Unfortunately
due to us experiencing larger than usual volumes of correspondence we
are
currently behind in our replies.

We are trying to deal with your claim as quickly as possible and I hope
you
will bear with us for a while longer.

Stephen Dix
Customer Relations "

............ hmmmmmm :rolleyes: don't know what to say to that

jayanator

PAWI69 wrote: »

Just when I got it in my head & was going to sit down tomorrow & join "The MCOLier's Club" I saw this in my inbox................

"Dear Mrs ****

Thank you for your e-mail.

I am sorry that you have not yet received an offer from us.
Unfortunately
due to us experiencing larger than usual volumes of correspondence we
are
currently behind in our replies.

We are trying to deal with your claim as quickly as possible and I hope
you
will bear with us for a while longer.

Stephen Dix
Customer Relations "

............ hmmmmmm :rolleyes: don't know what to say to that

Personally I would ignore the email and continue with the timetable laid out in this site. Stick to your guns and don't be fooled by their delaying tactics.

And don't be lured into feeling sorry for them having to deal with "all these claims" cause if they had played fairly in the beginning they wouldn't be having these problems now.