HSBC (merged)

suzyqt65

Thanks for the advice Stephen, I'm drafting a polite refusal of their offer now and asking them to consider settling the claim for the amount they have stated I have been charged by their calculations (£4118.50) without further interest and court costs. If they refuse to settle in this way I will just let the whole thing take it's course and fight them to the end! I may not be awarded any interest as you say but surely it will go in my favour if the court can see I have offered to settle for a lesser amount? Cheers :beer: Sue

Tillybella

Did you have to print off the statements from the website and send them to HSBC?

I wrote each charge down with the date, amount and description of the charge and then I transferred it onto a spreadsheet (or you could use a word table) and printed that off and sent it to them. The charges are quite easy to spot on the statements as I think they are in red or underlined (or both!). If you're not sure what the charge is for, you can click on the word charge and it will give you a brief description, ie total charges, reversal charge. It can be a little frustrating having to go in and out of each statement but i found it quite therapeutic, made me think at least I was some way to getting my money back!! The system will log you off automatically after 8 minutes of inactivity though so if you open it and leave it to go off and do something else you'll find yourself shut out and will have to log back in again!

I hope this helps. Let us know how you get on.

JayMac_3

Tillybella wrote: »

I wrote each charge down with the date, amount and description of the charge and then I transferred it onto a spreadsheet (or you could use a word table) and printed that off and sent it to them. The charges are quite easy to spot on the statements as I think they are in red or underlined (or both!). If you're not sure what the charge is for, you can click on the word charge and it will give you a brief description, ie total charges, reversal charge. It can be a little frustrating having to go in and out of each statement but i found it quite therapeutic, made me think at least I was some way to getting my money back!! The system will log you off automatically after 8 minutes of inactivity though so if you open it and leave it to go off and do something else you'll find yourself shut out and will have to log back in again!

I hope this helps. Let us know how you get on.

Thanks very much for all that, you've been really helpful.

Edinburghlass_2

suzyqt65 wrote: »

Hi, I am at the MCOL court stage with HSBC who owe me £4,401, they claim I have miscalculated and the actual total of charges is £4118.50. With added interest the amount came to just over £5,500, the amount I have claimed is £5,000 (as I am aware you cannot claim over 5k in small claims court?) That means I have already reduced the claim by £500 in their favour! HSBC have written to me offering full and final settlement for the sum of £2,855. I do not want to accept this offer as they have already stated in writing in this letter that they calculate the charges to come to £4118.50!! I'm not bothered if I don't get the interest in full by I do want to reclaim all the money they have charged me so please can someone give me some insight into what I should do next. Do I contact MCOL? Do I write to HSBC and refuse the amount and suggest an out of court settlement for the £4118.50 they claim they've charged me without the added stat interest? or shall I just see the whole thing through to the endm and if so how? I'm getting a bit nervous now because I really need this money to sort out my debts. Please help, thanks - Sue

Have a read through the previous posts and you'll find that HSBC will negotiate and you are quite likely to come to a satisfactory agreement with them. The bank will have checked your claim and if they say you are due £4118.50 they will have good reason for rejecting the remainder of your claim should you decided to take it further. You will of course be entitled to your court costs and I'm sure if you read back you'll find other users also got the interest at this stage too

gye78

Has anybody had any joy with negotiating with them over the phone after they have given you an offer?

My claim is £3870.41 but they offered £2632.03 but i'll settle for aprox£3500.00 without all the court malerkey.

Does anybody think its worth a shot?

danielle24

gye78 wrote: »

Has anybody had any joy with negotiating with them over the phone after they have given you an offer?

My claim is £3870.41 but they offered £2632.03 but i'll settle for aprox£3500.00 without all the court malerkey.

Does anybody think its worth a shot?

I'd be interested to find out too - hopefully I'll get a letter tomorrow, they said it was posted yesterday morning!

tilley441

hi


what address should i send my claim letter to (HSBC)

save_up_ya_pennies

HELP ME PLEASE!!! Ive had an offer from HSBC thats Im pleased with - however they said they will off set it against a managed loan I have with them. The claim is for normal bank account charges I feel its wrong for them to decided to offset it against a managed loan account. Its my money that the unlawfuly took from it had nothing to do with the loan. I want to write back to them saying thanks but..... so how do I word my letter?
XXXX

desperate_lou

tilley441 wrote: »

hi


what address should i send my claim letter to (HSBC)

hi.

The address is :

Hsbc Bank
service management
Arlington Business Centre
Millshaw Park Lane
Leeds
LS11 OPP

You should get a response within a week with their standard letter, saying they will contact you as soon as they have completed their investigations.

This is taking 8wks which is pretty much standard:eek: . If you are sending them a template letter from this site you will probably be asking for a full response within 2 weeks, so its down to you if you wait the 8wks or proceed after 2wks with next letter regarding court action.

Hope this helps

desperate lou x

desperate_lou

traceppp

Hi. Take it you never got letter this morning, if i was you if it dosent arrive tomorrow, i would phone them up again and ask whether its been sent and if so if it was 1st or 2nd class. They have stalled long enough now, i read somewhere on here each complaint to the financial ombudsman costs the bank £400. Maybe try and find out if thats correct and use that as ammo.

let me know

desperate lou x