HSBC (merged)

angei010

Hi I just rang the complaints department and they say a decision has been made and a letter has been sent to me but no one can see the contents of the letter or the decision before I get the letter which takes 5 days.
is this another stalling tactic or what.

Regards

markwoods10

Hi theycallmejan

think HSBC are messin around too we sent request for charges they sent a letter back saying look on the net
have sent all charges back claimimg interest three weeks ago,
have chased via email and tel also the banking messaging system
got letter today saying please request statements( which i have done )
so told them today sending of 14 day before court action letter
cos fed up with treated like c**pas they talk to you like you a stealing money from them!!
anyway sent the letter and will lodge the claim in two weeks

lets see if they are so clever then

louloujs

theycallmejan wrote: »

Hi- I have already totalled and added interest to my previous charges, and written to HSBC asking for them to be repaid. Around 14 days after sending this letter I got a letter from HSBC saying that someone was looking into it and would be in touch. This was over 14 days ago and I have since heard nothing. Is this just HSBC trying to delay or scare me off? I'm sending them a letter saying that I will be pursuing the matter through the courts today, was just wondering if anyone else had received a similar letter during their claims process?

I think you'll find it helpful if you read back through this thread; you'll see that these are standard letters so you should stick to your own timetables and send your next letter.

carrielouise80

hello,

I am just looking through HFC statements for my parents and i have noticed the following; interest charge = £154.15 can we claim this back?

marilyna

bishop_stoke wrote: »

Just got in from work and checked, as suspected they have left it to the last minute to file a defence with the court. Claiming £2910 including MCOL fee, so we'll see where it goes from here. I assume the AQ will give me a choice of courts so i'll be off to the Southampton small claims court in due course. These thieves have stolen enough from me over the years, so im not giving up now!

My MCOL was acknowledged on the 6/03/07 too. I called MCOL today, and they told me the bank have up until the 9/4 to defend.

HSBC is really inconsistent. Reading through some of the threads, some people go through this process, and some do not get to the MCOL stage. My claim is over £1500, so when they defend it, more money to pay out for the allocation questionnaire :mad:

No giving up now.

Does anyone understand the inconsistencies, with HSBC?

Thanks

vinegarvera

louloujs wrote: »

When you say they have lodged a defence, do you mean they've acknowledged the claim? If they've lodged something other than an acknowledgement you'll get an Allocation Questionnaire to fill out - if you read earlier threads, offers tend to come out a few days before your court date.

And yes, if they're making offers surely they're admitting liability? Ridiculous, but on my offer letters they say they're only making the offer because it will cost them too much to go through the court process. SO WHY DON'T THEY JUST PAY UP STRAIGHT AWAY?!

Yes I have received a questionnaire to fill in. I am going to post it tonight. Do you know how long on average I will have to wait before I have a date set?

I am hoping to take my 2 terminally ill nephews to Disney in July and was hoping that this would be helping to pay!!

sophalaval

Hi all,

I sent my letter dated the 15th March and still haven't heard anything back!! I sent it to here:
HSBC Bank
FAO Data Protection Controller
8 Canada Square
London
E14 5HQ


Does anyone have a phone number that I can ring? Or shall I just wait a few days and send the next letter?

Thanks

Natalieee_2

sophalaval wrote: »

Hi all,

I sent my letter dated the 15th March and still haven't heard anything back!! I sent it to here:
HSBC Bank
FAO Data Protection Controller
8 Canada Square
London
E14 5HQ


Does anyone have a phone number that I can ring? Or shall I just wait a few days and send the next letter?

Thanks

You should have sent it to your local branch really, did you send it recorded delivery and have you checked online if its been received?

Ring this number 0845 6 028 006

Its the charges team, they will be able to tell you if your letters been received xx

Natalieee_2

carrielouise80 wrote: »

hello,

I am just looking through HFC statements for my parents and i have noticed the following; interest charge = £154.15 can we claim this back?

Hiya

no you cant claim that back however you can add your own 8% statutory interest onto your claim (see the interest calculator) BUT the banks are not obliged to pay this out unless you win via the courts

hope that helps xx

cumbrialasso7

hiya many thanks for the reply to my message have sent the 2nd letter and included a breakdown of all charges plus used the calculator to wrk out interest so fingers crossed thanks again