Sainsbury's cashpoint, Pinhoe Exeter WARNING

Azari

peachyprice wrote: »

He did ..............

OK, misread that.

I'm completely unclear about why on Earth he's slagging off Sainsbury's for something that has nothing to do with them.

steveninthesun

Ok 2 things...

I reported it to Lloyds.

PIN = CVC code - sorry my mistake.

Anyone can use your card to buy items with that info.

....it would be nice to put up a sign that says out of order, you know, to warn you against possible fraud whilst you spent your hard earned money in their store... it could even say 'Sainsbury's are not liable, but please be aware (that the machine that is physically installed into the wall of our building below the great big Sainsbury's sign...)...', or 'Please contact so-and-so if you experience any problems with these machines'. Not brain science.

So sad that Sainsbury's / or any other store then would just give you the classic line about not being able to do anything about it. So who cares then right? I bet if I went back and put up a piece of paper warning other people, Sainsbury's would take that down fast enough...

It's not Lloyds problem either.... no, it's no one's problem. Just yours and mine when we have our money or ID stolen.

So I'm not posting to blame anyone... I'm explaining the risk, warning people in Pinhoe, and hoping that someone can say something other than, 'it's not our fault' or 'it's not their fault', and say - hey contact the company responsible because Sainsbury's won't even do that on your behalf.... only thing is, I don't know who is responsible. Do you?

Azari

steveninthesun wrote: »

....it would be nice to put up a sign that says out of order, you know, to warn you against possible fraud whilst you spent your hard earned money in their store... it could even say 'Sainsbury's are not liable, but please be aware (that the machine that is physically installed into the wall of our building below the great big Sainsbury's sign...)...', or 'Please contact so-and-so if you experience any problems with these machines'. Not brain science.

So sad that Sainsbury's / or any other store then would just give you the classic line about not being able to do anything about it. So who cares then right? I bet if I went back and put up a piece of paper warning other people, Sainsbury's would take that down fast enough...

Yes, on reflection you have a point there.

I suppose that the problem is that a malfunction such as the one you describe is so rare - usually either the machines work or they put themselves off line - that there is no policy in place to deal with such a situation.

So I'm not posting to blame anyone... I'm explaining the risk, warning people in Pinhoe, and hoping that someone can say something other than, 'it's not our fault' or 'it's not their fault', and say - hey contact the company responsible because Sainsbury's won't even do that on your behalf.... only thing is, I don't know who is responsible. Do you?

LLoyds are responsible. It's their machine.

steveninthesun

Azari wrote: »

Yes, on reflection you have a point there.

I suppose that the problem is that a malfunction such as the one you describe is so rare - usually either the machines work or they put themselves off line - that there is no policy in place to deal with such a situation.

LLoyds are responsible. It's their machine.

...I would normally agree - I've never had this problem before. But in this instance a stranger approached my wife and explained that this was constantly happening. I guess that could be a coincidence - but that's what made me suspicious...

...it's a generic machine for any bank - or do Lloyds install these?

peachyprice

steveninthesun wrote: »

Ok 2 things...

I reported it to Lloyds.

PIN = CVC code - sorry my mistake.

Anyone can use your card to buy items with that info.

But wouldn't you go home and cancel the card immediatley?
The bank would know what time you put your card into the machine so you wouldn't be liable for any transactions after that time.

Also many websites will ask for the billing address if different from the delivery address.

PZH

peachyprice wrote: »

The bank would know what time you put your card into the machine so you wouldn't be liable for any transactions after that time.

Would they ?

steveninthesun wrote:

If you insert your card, the machine does not acknowledge that it has been put it.

But, I do agree that the title of the thread is misleading - it is NOT a Sainsbury Cashpoint - it is a LloydsTSB Cashpoint that happens to be at a Sainsbury Store

Jeff_Bridges_hair

steveninthesun wrote: »

Ok 2 things...

I reported it to Lloyds.

PIN = CVC code - sorry my mistake.

Anyone can use your card to buy items with that info.

....it would be nice to put up a sign that says out of order, you know, to warn you against possible fraud whilst you spent your hard earned money in their store... it could even say 'Sainsbury's are not liable, but please be aware (that the machine that is physically installed into the wall of our building below the great big Sainsbury's sign...)...', or 'Please contact so-and-so if you experience any problems with these machines'. Not brain science.

So sad that Sainsbury's / or any other store then would just give you the classic line about not being able to do anything about it. So who cares then right? I bet if I went back and put up a piece of paper warning other people, Sainsbury's would take that down fast enough...

It's not Lloyds problem either.... no, it's no one's problem. Just yours and mine when we have our money or ID stolen.

So I'm not posting to blame anyone... I'm explaining the risk, warning people in Pinhoe, and hoping that someone can say something other than, 'it's not our fault' or 'it's not their fault', and say - hey contact the company responsible because Sainsbury's won't even do that on your behalf.... only thing is, I don't know who is responsible. Do you?

You mention possible fraud but its also possible the machine was just faulty and needs a service..

Whilst i understand your cautiousness in regards to ID being stolen you cant blame Sainsburys as they just rent the space to LLoyds

Azari

peachyprice wrote: »

The bank would know what time you put your card into the machine

How would they necessarily know that if the machine is broken?

Jeff_Bridges_hair

Azari wrote: »

How would they necessarily know that if the machine is broken?

A lot of machines now have cameras you know

Azari

Jeff_Bridges_hair wrote: »

A lot of machines now have cameras you know

If the machine is broken, the camera may well not be operational. That's why I said 'necessarily'.