Bank asking you in for a "review"

mardatha

When banks ask you to go in for a review, do you have to go ? Can you refuse ? Our local RBS is becoming a real pain in the neck, pestering us to go in. The review takes an hour and they dont like you to say no.
One old man in front of me in the branch was being really hectored by this young lass, He said if it took an hour, his wife was in a wheelchair and he would have to get her up and dressed then bring her in, and he lived away out in the country, would need to wait for a parking space at the bank door etc - and still this lass went on and on pushing for him to make an appt. I feel like phoning the bank cust services and complaining.

Lokolo

They usually do it because they need to make sales targets etc.

Svenena

Is it standard practice for all banks? I've never been called for a review at either of mine, and I've been with one for 7/8 years, and the other for around 13 years. I've opted out of all marketing, so maybe that's why? If so, maybe that's something other people could try.

mardatha

How do you opt out Svenena?

darkpool

ehhhhmmmm why not just say "too busy"?

Svenena

I think I did it when I opened the accounts, however I have found this for you, from the ICO:

"You can ask any organisation sending you, marketing to stop. The request must be made in writing. Once an organisation receives the request they must stop ASAP. If they continue after you have written to them you can complain to the ICO, call 01625 545 746."

I think it's worth trying to see if you can do it by phone first though - my nan has a PAYG phone from Orange and was complaining they'd been sending promotional texts, and I was able to opt her out of all marketing with a quick phone call on her behalf.

jennifernil

HBOS staff ask me every so often when I am in the branch, but I politely decline by saying....

"I am very happy with my present arrangements, thank you"

If they persist I tell them their interest rates cannot compete, or that I have plans for the money.

Works every time.

I have heard that RBS can be rather persistent!

I don't see how they can force anyone to attend. Any bank trying that on me would immediately be minus one customer.

stclair

Alls you have to do is ask to be taken off there marketing database.

mjm3346

If you owe them money you may wish to keep them sweet by going, if they hold your funds you can tell them where to go and say you will take your accounts elsewhere if they ask about a review again.

mardatha

Dont owe them anything but dont have savings with them either I have told them and told them I'm busy/out/ill/dead but they dont seem to be listening ! I now skulk outside and use the cashline so I can hide from them but I hate using it ..
Meant to say its only when I'm in the branch that they ask, I dont get anything by post.

Funkyfreddy

mardatha wrote: »

When banks ask you to go in for a review, do you have to go ? Can you refuse ? Our local RBS is
...

Unless you have any borrowing arrangements (and even then I suspect they would tell you that’s what they wanted to see you about) "A review" as others have said will be nothing more than a attempt to sell you one product or another - with some commission incentive for the person you see.

Just tell them straight and in the first instance politely - you are not interested and to refrain from contacting you again with any such request.

It may not be in your nature to be forceful with these types of calls or requests but sales calls are just that – if you show any sign of biting or being hesitant they will see that as a weakness and will continue to cast a line until they get you. They are not interested in what they can do for you but what you can do for their commission !


FF