Amazon Kindle free upgrade to Lighted cover from non-lighted

lisawood78

Emailed them also, within ten mins they had called me up, with refund and credit for the lit cover.
Superb service, and thanks op!

room512

Furny wrote: »

This is exactly happened to me but when I e-mailed them they offered to replace my Kindle! (don't want to because of all the hassle/books stored on it etc).
There was a number to call if I wasn't happy with the response so I may call them & see if I can get the new cover as I am a bit worried about if it will start to freeze been left in the cover.

I would call them - it's a freephone number. They were really nice on the phone about it and just gave us a £30 refund and then a £20 credit (not sure of the exact amounts.) They won't want you to return your kindle, I worried about that too so rang them.

dazzii

after emailing them they asked me to contact them as well on a free-phone number, I did so and after explaining that the kindle froze up a couple of times they refunded the £30 and give me a £20 voucher to upgrade to the lighted one, very easy to do, and told to keep the cover
thanks for the info
:beer:

chaosweddings

Hi,
I have a kindle with a leather look case, since it has been in the case it has frozen, not turned on and battery life went really fast,

is this what you are talking about....? if so do i need to contact amazon, as i thought it was just me being silly

dolto

thankyou to OP, new cover on its way after email to amazon they rang after 5 mins and credited account for 50.99 to cover new lighted cover - result

Furny

room512 wrote: »

I would call them - it's a freephone number. They were really nice on the phone about it and just gave us a £30 refund and then a £20 credit (not sure of the exact amounts.) They won't want you to return your kindle, I worried about that too so rang them.

Hi I have just called now after the advice above (when I e-mailed they just offered to replace the Kindle which i didn't want) & I had to answer a few questions about the couple of times it had frozen but I stressed I was more worried about it long term been left in the case if it keeps happening.
Full refund & credit given. Very good customer service.
Happy Customer!:D

clarkee22

chaosweddings wrote: »

Hi,
I have a kindle with a leather look case, since it has been in the case it has frozen, not turned on and battery life went really fast,

is this what you are talking about....? if so do i need to contact amazon, as i thought it was just me being silly

If it's an official Amazon Kindle case, then yes, you need to contact them, although there is no issue with the battery as far as I'm aware.

Glad so many people have benefited from this

JABWootton

Amazon changed the manufacturer of their covers and the new manufacturer uses a different type of leather for the case which is causing the problems.

whiskydry

clarkee22 wrote: »

If it's an official Amazon Kindle case, then yes, you need to contact them, although there is no issue with the battery as far as I'm aware.

Glad so many people have benefited from this

Amazon told me that greatly shortened battery life was a feature of the known problem. They also say the case has not been withdrawn, it is merely out of stock.

tabath

teabythesea wrote: »

Thanks for this. Just rang up and got it sorted. Qas given £50.99 store credit as my kindle and cover was a gift.

What did they say to you? I have have just got an email not mentioning a refund but just saying to phone up and they will try to troubleshoot it. It doesn't freeze all the time just intermittently so how can they troubleshoot it?