Amazon Kindle free upgrade to Lighted cover from non-lighted

LillythePink

This is just so stupid - I can't find their customer services email address!

Does anyone have it please??

I am trying to get in touch with them about this

Thanks
x

BettiePage

LillythePink wrote: »

This is just so stupid - I can't find their customer services email address!

Does anyone have it please??

I am trying to get in touch with them about this

Thanks
x

See post number 3

LillythePink

DOH!!!!!

I did look there as well, but just missed the part contact us by email!!!

Thanks BettiePage

BettiePage

BettiePage wrote: »

I've just sent them a stroppy email as I paid full price for the lighted cover at launch. I want to buy another Kindle next week for my husbands birthday too, but might re-think that now.

Hello 'BettiePage',

I am sorry to hear of your experience regarding Kindle lighted cover. I understand you're disappointed with the fact that some customers originally paid less for their unlighted covers and then got upgraded to lighted ones. Please do not forget that those customers had experienced problems with their Kindles prior to a corporate decision resulting in exchange of the covers.

I sincerely hope that you will give us another chance to prove the quality of our service to you. I can assure you that we will do everything we can to help make your next experience more rewarding.

If you're not happy with our customer service please feel free to make a complaint to Senior Manager:

Email: [EMAIL="kindle-resolution-uk@amazon.co.uk"]kindle-resolution-uk@amazon.co.uk[/EMAIL]

Postal Address:

Ms. Elaine O'Toole
Senior Manager of UK Digital Customer services
Customer services
Amazon Customer Services Ireland,
Unit 27 6400,
Cork Airport Business Park,
Kinsale Road,
Cork,
Ireland

Please include your order number and email address in your letter.

Please note that for logistical reasons, queries sent by email will be addressed sooner than those sent by traditional post. Please allow 5-7 business days for a response to a query sent to the Senior Manager's office by post.

We hope to see you again at Amazon.co.uk

Did I solve your problem?

If yes, please click here:
http://www.amazon.co.uk/gp/help/survey?p=A3PQDD5YQ8UVQB&k=hy

If no please click here
http://www.amazon.co.uk/gp/help/survey?p=A3PQDD5YQ8UVQB&k=hn

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.co.uk/help

Warmest regards,


Kamila M
Amazon.co.uk
Your feedback is helping us build Earth's Most Customer-Centric Company.

I have escalated it up to the senior manager. If you don't ask, you don't get.

FloFlo

BettiePage wrote: »

I've just sent them a stroppy email as I paid full price for the lighted cover at launch. I want to buy another Kindle next week for my husbands birthday too, but might re-think that now.

I am in the same position as you, I paid £49.99 for a lighted cover, I will complain too.
Just sent email to address above thanks.

fru-gal_3

Thanks for posting this. I was thinking I'd have to return my kindle altogether due to the regular freezing. I'm going to try and get an upgrade now.

romylou_2

Hiya

Ive also had problems with freezing. Purchased mine through Amazon.com. Have sent them an email. Waiting for a response from them. I will post an update when received.

Hippychick

I have just managed to get this too, good job as I was having problems with my kindle freezing, would never have attributed it to the cover.

Thanks OP.

Witlim

my kindle has frozen a few times - i would never think it was the cover!! I have emailed them a minute ago. I wonder if I will get the upgrade (I hope so!!)

UPDATE - within an hour I now have on order a £51 cover with light for free! And I can keep my other cover (good as a spare!) . Brilliant customer service thanks Amazon! I hope the kindle does not freeze now!

Furny

Didn't work for me!:(. But they did offer a replacement Kindle if I called.