Toys R us? Complaint!!!!!!!!! :(

rihanna09

Thanks Alarox, I agree with you, to the SA - he was in a bad mood and kids are the easiest to pick on without having a full fuelled argument!

rihanna09

I honestly cannot see what possible damage my LO could have incurred to a T.V which would put her in harm, if she had a bottle of water or something similar yes I could probably see your view, but touching something with you bare hand when your young and not very strong is not likely to be a hazard!
TRU would have had the right to intervene if it was maybe a group of older children, who were obviously attempting to vandalise.
For arguments sake, the SA if he felt the need to intervene could've warned them politely, after all it was you who mentioned good manners. I did state that my daughter intervened politely, but if you hear your young sister being yelled at and being called silly and stupid, you may get slightly annoyed.
The SA being older and hopefully wiser shoud've at least had the audacity to approach them politely.

amandada

I think what people who are criticising the 12yo aren't taking into account that had the SA not dealt inappropriately with the younger child, then she wouldn't have "gone off on one".

12 year olds have a very strong sense of fairness and justice in much the same way a younger child does, she was defending her much younger sister. I'm by no means a parent who thinks her cherubs can do no wrong, but I despise adults who bully children, I'll bo**ock my children quite happily when they're in the wrong, but the flip of this is, they know I'll back them to the hilt when they are wronged.

To the OP, to be honest I'd not waste my time with letters, phone calls or emails, but if I had the opportunity, would take the time to visit the store and speak with a manager. Calmly explain to him/her what happened, and if you have a copy of your daughter's letter, take that and show it. It's very difficult for someone to fob you off face to face.

I'd also be reinforcing the "don't touch" message to the wee one though

Freddie_Snowbits

cybergibbons wrote: »

Freddie, your hours whiled away in the Dog and Duck must be caused the years to fly by. 1979 was over 30 years ago now!

Oh no, please, think of the young ones in the parish! The think computers were invented in 2005! Here is a classic from the old days
http://elite.frontier.co.uk/

Freddie_Snowbits

rihanna09 wrote: »

Thanks Alarox, I agree with you, to the SA - he was in a bad mood and kids are the easiest to pick on without having a full fuelled argument!

Abuse to shop staff is unwanted and unwarranted from anybody.

AS my wife has worked in retail for a number of years, I fully support USDAWs campaigns. To soem what is said to SAs is harmless, to me it is not.

Sorry, but ...
http://www.usdaw.org.uk/ourcampaigns/freedomfromfear.aspx

rihanna09

Freddie_Snowbits wrote: »

Abuse to shop staff is unwanted and unwarranted from anybody.

AS my wife has worked in retail for a number of years, I fully support USDAWs campaigns. To soem what is said to SAs is harmless, to me it is not.

Sorry, but ...
http://www.usdaw.org.uk/ourcampaigns/freedomfromfear.aspx

Am I right in assuming that you think my Daughter verbally abused a SA more than 3 x times her age at the very least? :rotfl:
Just so you now, my dd did not swear or threaten the SA btw,

Tiddlywinks

rihanna09 wrote: »

Am I right in assuming that you think my Daughter verbally abused a SA more than 3 x times her age at the very least? :rotfl:
Just so you now, my dd did not swear or threaten the SA btw,

How do you know... you were on another aisle talking on the phone, remember?

Why the laughing smiley? Do you really believe your child is incapable of abuse just because the SA was older than her? Oh sorry, I forgot, you are a parent who thinks her child can do no wrong.

Again, I'd like to remind you that you left two children unattended in a store and the youngest began to touch displayed electrical goods without adult supervision - the SA did the right thing by intervening.

drussellh

rihanna09 wrote: »

Thanks Alarox, I agree with you, to the SA - he was in a bad mood and kids are the easiest to pick on without having a full fuelled argument!

I would be very worried about an adult that behaves like that with a kid. There are ways and means of dealing with such situations. The member of staff could have found out from them where you were and then had a go at you. Shouting at kids is bullying in my book and how do you differentiate it from abuse?

drussellh

rihanna09 wrote: »

Am I right in assuming that you think my Daughter verbally abused a SA more than 3 x times her age at the very least? :rotfl:
Just so you now, my dd did not swear or threaten the SA btw,

The poor SA should sue for the abuse your little kid gave him. Off to the boot camp. :rotfl::rotfl::rotfl::beer::rotfl::beer::rotfl::beer::rotfl::rotfl:

drussellh

rihanna09 wrote: »

I honestly cannot see what possible damage my LO could have incurred to a T.V which would put her in harm, if she had a bottle of water or something similar yes I could probably see your view, but touching something with you bare hand when your young and not very strong is not likely to be a hazard!
TRU would have had the right to intervene if it was maybe a group of older children, who were obviously attempting to vandalise.
For arguments sake, the SA if he felt the need to intervene could've warned them politely, after all it was you who mentioned good manners. I did state that my daughter intervened politely, but if you hear your young sister being yelled at and being called silly and stupid, you may get slightly annoyed.
The SA being older and hopefully wiser shoud've at least had the audacity to approach them politely.

Calling a child silly and stupid is definitely not acceptable.