Toys R us? Complaint!!!!!!!!! :(

rihanna09

dmg24 wrote: »

Sounds like the two main parties were as bad as each other. How old is your older daughter?

She's 12, I did lecture her quite thoroughly about it, but admittedly I would've done the same so it was only so far I could take it. Ultimately the staff member did shout for something that could easily be explained politely to a child. But Yeah I do take your point.....

mulled_wine

Am so sorry to hear what happened. I don't have any idea about TRU complaints procedures, sorry x

Any adult that knowingly makes a child cry, is a bully. Children do this sort of thing, as they are curious about their world. I don't know what else to suggest, sorry, but please let your DDs know that I'm on their side and kudos to your older DD for feeling empassioned enough to complain.

rihanna09

mulled_wine wrote: »

Am so sorry to hear what happened. I don't have any idea about TRU complaints procedures, sorry x

Any adult that knowingly makes a child cry, is a bully. Children do this sort of thing, as they are curious about their world. I don't know what else to suggest, sorry, but please let your DDs know that I'm on their side and kudos to your older DD for feeling empassioned enough to complain.

This reply is really sweet :A
Just hope that Toys R Us will be decent enough to send us an apology
xxx

dmg24

rihanna09 wrote: »

She's 12, I did lecture her quite thoroughly about it, but admittedly I would've done the same so it was only so far I could take it. Ultimately the staff member did shout for something that could easily be explained politely to a child. But Yeah I do take your point.....

Maybe better to look at how the children see you handle things in the future, if this is where the older one has got the example from? It would have been better to take the children away from the situation and then you calmly speak to the employee's manager.

drussellh

rihanna09 wrote: »

Hi
Basically, DD has carefully painstakingly wrote a complaint letter in her neatest writing to Toys R us freepost address in Gateshead its more about the principle for her as she was really annoyed that they made her little sis cry...... :mad:
although I offered to rant and rave to them on the phone or via email she seems adamant that she does it herself. What i'd hate to see is for her not to get a reply especially as she's gone to such an effort writing in out and her little sis has attached a drawing to explain the incident :rotfl:
Does anyone know what Toys R us are like for replying at the head office?
Thanls

Just hope for the best OP.

JustWonderful

dmg24 wrote: »

Maybe better to look at how the children see you handle things in the future, if this is where the older one has got the example from? It would have been better to take the children away from the situation and then you calmly speak to the employee's manager.

You serious?

The DD is 12 years old, and by the sound of things the SA was being an !!!, but yet you lecture the mum??

Jeff_Bridges_hair

midget_gems wrote: »

Good luck with writing to the Gateshead branch of Toys r Us, i happen to know one of the "lucky" christmas staff that were good enough to get kept on and this staff member doesnt even have a GCSE in Maths.

And the ones i know that didnt get kept on i want to severely and brutally beat with a rusty spade, and i knew them in a "friendlier, social capacity" rather than a working one. that should probably give you an inkling.

Sorry but could you explain why not having a GCSE in Math bears any resemblance to working in a shop?

sorry to hear about this OP and i hope she gets a reply

vyle

Jeff_Bridges_hair wrote: »

Sorry but could you explain why not having a GCSE in Math bears any resemblance to working in a shop?

sorry to hear about this OP and i hope she gets a reply

Or anything else, really. My OH left school at 14 because his parents were moving to spain.

He has no GCSEs but taught himself numerous programming languages and has programmed his own physics engine which required complex maths.

He currently works as a programmer for a company that usually requires a degree to get into, but his portfolio enough was enough to get work. Also runs a very successful and profitable website.

You don't necessarily need a piece of paper to have a skill or knowledge.

rihanna09

dmg24 wrote: »

Maybe better to look at how the children see you handle things in the future, if this is where the older one has got the example from? It would have been better to take the children away from the situation and then you calmly speak to the employee's manager.

Strangely, she must sense how angry i am sometimes, although I remain calm and composed she can often tell when I'm tense. I meant at her age (when I didn't have this fine balance:rotfl:) I probably would have lost my rag....
But now I'm older and a LOT more mature (I hope) I'd have to have good reason to get annoyed

rihanna09

vyle wrote: »

Or anything else, really. My OH left school at 14 because his parents were moving to spain.

He has no GCSEs but taught himself numerous programming languages and has programmed his own physics engine which required complex maths.

He currently works as a programmer for a company that usually requires a degree to get into, but his portfolio enough was enough to get work. Also runs a very successful and profitable website.

You don't necessarily need a piece of paper to have a skill or knowledge.

^ The above is true, but you have to admit it is a lot harder not to get instantly turned away when not having many GCSE'S. I found it difficult to get a secure and decent job with 12 A*- C's but I kept looking and found one in the end :T
Shockingly, I was browsing the job ads and found one that required 5 gcse's c standard or above to get a job as a local binman in the area:eek: