Vodafone are a joke

Vodafone

Hi andrew316

I am pleased to hear that you have now received your handset. With regards to your Bluetooth headset, if you can reply to our e-mail, we will most certainly get this ordered for you.

It is disappointing to see when customers encounter problems such as this, and we will do all that we can to help with any further queries that you may have. Please do not hesitate to contact us.


Kind Regards

Simon
Web Relations Team
Vodafone UK

andrewash316_2

Oh dear oh dear still no contact

I'm starting to wonder if Vodafones policy is to just ignore you and hope you forget!!

Can't believe how unless they can be

andrewash316_2

Vodafone_company_representative wrote: »

Hi andrew316

I am pleased to hear that you have now received your handset. With regards to your Bluetooth headset, if you can reply to our e-mail, we will most certainly get this ordered for you.

It is disappointing to see when customers encounter problems such as this, and we will do all that we can to help with any further queries that you may have. Please do not hesitate to contact us.


Kind Regards

Simon
Web Relations Team
Vodafone UK

again your quick enough to give me a generic reply to show a public forum "you care" but your still pathetic at answering your emails properly and I'm still in the dark not even the decency if a phone call from you!

4$£&*(£$&*(!

Vodafone Simon - 2 out of 10, must try harder.

andrewash316_2

CitySlicker wrote: »

Vodafone Simon - 2 out of 10, must try harder.

Ha ha two out of ten that's a little generous! If I do say so

Also now day two......................still awaiting a response!!

Let's take bets on if they will reply to me I give even they don't!!

andrewash316_2

Ok Vodafone officially have 20mibd left to answer my complaint then the 48 hours is up!!

can any one give me any ideas on what to do next as it now seems like their ignoring me!! As I'm honestly getting no where and it very upsetting

:mad:

andrewash316_2

Ok times up!!! What can I do now?????

andrewash316_2

:(:(:(:(:(:(

Just another Update

ok no reply from vodafone think they have officaly washed their hands of me, i have just sent an email to Guy Lawance and put my cards on the table so hopefull they they will no longer ignore me!!

has any one else been in situation?? what can i do next? if you dont want to post on here please just email me?!

and also an intresting thing did happen today as i said the blue tooth head set didnt arrive i got an invoice today and it wasnt even printed on it!! i think they have just decided to cancel it and not tell me.

AGAIN JOKE!

VODAFONE I WILL NOT BACK DOWN!!!

4$£&*(£$&*(!

Yet more evidence of Vodafone's PR machine in full swing it seems. Why do they pretend to care when we can uncover what they really do quite quickly on here when you post back what's happening in reality?

I think Voda are possibly doing more damage than good by posting on this forum as we uncover the reality and post for all to see.

Vodafone

Hi andrewash316,

I am very disappointed to hear that this issue has not been resolved for you.

In order for me to track your email and give you a response, can you let me know the email reference number. As soon as we have that, I can take a look into this further for you.

Best wishes,

Heidi
Web Relations Team
Vodafone UK