Vodafone are a joke

andrewash316_2

I need your guys Advice on this im getting really Pi**ed off with Vodafone.

my contract is up with them and i told them to cancel my deal due to them not doing the deal i found with orange which i ordered.

the cancellation was joke to start one said it would be done in 7 days then about an hour later i was told it would be 2 months and then a few days later i got another letter saying within 30 days!

but then i got the call.... oh yes Mr Andrewash we will do that package for you and we will Def have it to you tomorrow so i accepted knowing i could cancel the other one and post it back and no messing with changing numbers and paying the cancellation fees and also a free blue tooth head set (which i said i didnt want!!). the other phone arrived on time but the vodafone one failed!! so ok i can live with a failed delivery i use to work in call centres one is ok it happens! but to then be told it was out of stock and it would never be delivered!! this annoyed me so i asked to cancel again and i was told i couldn't untill it arrived and deliver would be in on the coming Thursday (2days)


2 days passed i didn't hear anything called them again and the said still out of stock and it was again never going to be delivered on this date! you can Imagen i was upset and they then told me the head set and the phone are out of stock and and will be with me "in a few days" so no def delivery date! at this point i was asked to escalate and was told no you need to send an email and a replay will happen in 48 hours and they will pay my February Bill :mad::mad::mad::mad: which i did send and no reply... surprise surprise!

so against my better judgement i sent back the other phone which cost me £6 to send back (cheap gits but thats somthing else) so now i havent got a phone and im out of pocket for their !!!! up and i didnt want to be stuck with two contacts running side by side.

yesterday 16th i got an SMS saying your order has been dispached and will be delivered 17th (today) like the prev two days come 5.55pm this evening i called them only to be told....again!! its not going to be delivered :mad::mad: some mistake has been made it "might" be with you tomorrow?!?!? again no options to escerlate i was told "all the managers have gone home!!!" which is a joke again i worked for a call center and this is just BS!

so im out of pocket fed up annoyed unknown what's happening and clueless on the situation i feel totally let down and think they are a joke! but i just done know what to do from here?? again if this was my old job if it got to this stage we use to do what it took to have it their immedatly or just throw compo at people to make them happy but again they not doing anything about this!

so im out of ideas what can i do about this to make them pay for being a disgrace! :mad::mad:

andrewash316_2

Just to follow this on just raised the complaint on the vodafone ef:eek:ourm and I have been booked an blocked off it now! So much for freedom of speak!! And customer service!!:eek::mad:

spirit

What do you mean you've been booked and blocked off their eforum?

were you rude to them or something? Have you asked them for the parcel consignment ref so you can track it yourself?

andrewash316_2

spirit wrote: »

What do you mean you've been booked and blocked off their eforum?

were you rude to them or something? Have you asked them for the parcel consignment ref so you can track it yourself?

I have had all of that and I was givn a none excistant number! The deliver more them can track this :-(

With regards to the forum I was booted lol not booked and I was airing my complaint in a more professional mannor but still when I log on now I get a access blocked :-(

andrewash316_2

The delivery company do not recognize shipping numbers I have been given they have no order for me a all! It's all very furstrating! As you can imagen

spirit

I've found this on their eforum page...
Hi everyone,

To ensure content posted on the eForum is suitable for any age and audience, we moderate all posts in real time. Occasionally there will be a few hours where there won't be a member of the team on shift. On these occasions, we will place the forum into read only mode, meaning you won't be able to post.

Every time we place the forum into read only mode, we will post below. You'll still be able to view all of the content on the forum during this time, and will be able to post again as soon as we re-open.

If you're unable to post and there are no posts below, you can email the team for login assistance at vodafone-eforum@vodafone.co.uk.

Thanks for your patience during these times and I'd also like to take this opportunity to thank you for using the eForum.

J
eForum Team


Might be an idea to e-mail them to ask?


I couldn't understand what you meant about the parcel ref? If they've given you the wrong one, let them know and get the correct one. At least then you'll know when the phone is arriving. Have they said yours is out of stock and awaiting more in? what model have you ordered?

4$£&*(£$&*(!

I can do Vodafone's job for you here.

Hi andrewash316,

I'm really sorry to hear about the problems you've been having with Vodafone. I would like to investigate this more to see if there is something we can help you with.

Go to our contact pages and send a message with the subject line 'WRT135', include your personal details and a link to this page.

I hope this helps and we will do our best to resolve this for you.

Signed,
Vodafone PR machine

Yolina

Perfect CitySlicker, though you should have added *it looks like we care but we won't actually do much*.

Andrew: from personal experience, the only way to get anywhere with Voda is to email the UK CEO: [EMAIL="guy.laurence@vodafone.com"]guy.laurence@vodafone.com[/EMAIL] your complaint will get handled by someone in the Director's Office, much quicker and certainly more helpful that the normal (poor) customer service agents.

andrewash316_2

With regards to the ref they couldn't give me an answer and seem to just blame the warehouse or the distributers and I'm still in the dark and I'm waiting for a htc desire HD

andrewash316_2

Yolina wrote: »

Perfect CitySlicker, though you should have added *it looks like we care but we won't actually do much*.

Andrew: from personal experience, the only way to get anywhere with Voda is to email the UK CEO: [EMAIL="guy.laurence@vodafone.com"]guy.laurence@vodafone.com[/EMAIL] your complaint will get handled by someone in the Director's Office, much quicker and certainly more helpful that the normal (poor) customer service agents.

That's some cracking advise and will be next action in antisipation of failure number 4 tomorrow just hope it doesn't get passed on p some
jobsworth an I'm right back to where I started :-(

SmudgeUK

andrewash316 wrote: »

That's some cracking advise and will be next action in antisipation of failure number 4 tomorrow just hope it doesn't get passed on p some
jobsworth an I'm right back to where I started :-(

I used guy lawrences email yesterday and today had a telephone call from a nice lady from his office, who is now investigating my issue.