Stolen Vodaphone I-Phone 4

SmudgeUK

Believe me i am making a fuss, i have emailed Apple, and letter sent to Cork today, I am not going to give up on this matter even though Customer relations had the cheek to tell me that when a phone is exchanged for a new one then the old one becomes the property of Apple, LOL

The annoying bit is that they refuse to expedite it, or take it further as it is a legal matter, and that everything must be done through the police, although i got the distinct feeling that now the police have been told it may be destroyed, that might be the end of it from a police point of view.

NFH

jayme1 wrote: »

my guess it was the buyer that had it exchanged since the buyer had already called the OP through one of his contacts and the phone had the OPs photos on it, if the theif had had it exchanged then the buyer would have got a blank phone.

Sorry, my fault for not reading the original post properly.

SmudgeUK wrote: »

The buyer actually took the phone into the store, with a apparent terminal fault, the police also found out that the phone has also been destroyed

The phone may indeed no longer exist as a complete assembled unit ("destroyed" is slightly misleading), but its working parts will have been stocked by Apple for manufacturing refurbished phones. Although Apple will almost certainly have no way of identifying the parts from your phone, they should at least compensate you for taking those parts from which it is now benefiting. Reasonable compensation would be a replacement phone.

SmudgeUK

Just had yet another conversation with Apple, this timne from Executive Relations, so its now been escalated further.

I have so far spent over 4 hours on the phone, both with apple and the police, and slowly getting stressed out with the whole situation, next time i think i will stick with nokia, never had a problem when having to deal with nokia, lol

SmudgeUK

Just had call from Vodaphone to an email that i sent to their CEO Guy Lawrence.

They are going to look into y account, and also contact Apple and see what is going on with my phone, Why couldnt this be done from a phone call, this is more like customer service you expect from company's.

Well the ball is rolling so now have to wait what happens, hope it gets better........

SmudgeUK

Well just had a call from Apple Executive Relations, wasnt promising, they dont know whats happened with the phone, and said they may never find it!!!!

I said so if you cant find it then you will have to give a replacement, and the woman said NO.

So i said you wont replace it even though you accepted stolen goods, she also said that if you take a phone into a Apple retail store, they have NO WAY of knowing if that phone was stolen, and that they only service the phone, and dont need the details of the person who takes the phone in.

Think i am going to have to issue a small claims against apple by the looks of things, time to head over to the legal boards to find out how to do this.........

Nostromo

So much for the current laws then

SmudgeUK

What legal boards do people recommend?

NFH

Two things that Apple have told you conflict with each other:

SmudgeUK wrote: »

They obviously didnt ask for ID as the guy wouldnt have ID or even know where i lived as i never store, or carry any personal details, they also said they had no idea how the repair/exchange took place as they had the emei number on the blacklist from vodaphone.

SmudgeUK wrote: »

So i said you wont replace it even though you accepted stolen goods, she also said that if you take a phone into a Apple retail store, they have NO WAY of knowing if that phone was stolen, and that they only service the phone, and dont need the details of the person who takes the phone in.

It appears that Apple are trying to pull the wool over your eyes to save themselves providing you with a replacement phone as a result of their incompetence. In light of their admission that they had the IMEI number on the blacklist from Vodafone, you should ask the police to investigate as a case of handling stolen goods. From what you've said, it sounds as if Apple did this knowingly which would constitute an offence under Section 22 of the Theft Act 1968. Don't assume that a large company like Apple has watertight procedures that are always followed; their employees are humans who can make mistakes.

SmudgeUK

I mentioned about the imei number being on the blacklist, and the woman said I dont know where the senior tech advisor got this information from as we dont flag stolen phones.

NFH

SmudgeUK wrote: »

I mentioned about the imei number being on the blacklist, and the woman said I dont know where the senior tech advisor got this information from as we dont flag stolen phones.

Did you make a note of the name of the person who told you that they had the IMEI number on a blacklist? The police will need this.