Tmobile changes fair use policy to 500MB?

pmduk

T-Mobiles terms and conditions define written notice as including text messages. Personally I wouldn't, but there you go...

I've already sent my letter of cancellation using condition 2.11.2

stevieboy308

their website still says the fup is 3 gig for android phones

pmduk

That's half the problem, for a communications company they've handled this very badly. People are being told several different things by different departments.

NX1977

If we can get T-mobile to cancel, could I take out a SIM only with them and PAC my code to the new account?

If so could reduce my monthly spend, and just have to lump the drop from my 3gb Android limit.

Auzelia

Their fair usage policy for androids still states


Pay monthly plans which include internet on your phone on an Android phone
You'll get internet on your phone Plus included if you join us on a pay monthly plan with an Android phone in a T-Mobile store, over the phone or via our website, t-mobile.co.uk. You'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use your internet on your phone Plus Booster in the UK and you can't use your phone as a modem or use Internet on your phone Plus for peer to peer file sharing, or making internet phone calls. *Internet on your phone Plus comes with a fair use policy of 3GB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our internet on your customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your plan, depending on how often you go over your amount and by how much. As your phone is always connected to the internet, if you remove your internet on your phone Plus Booster from your account you'll automatically be charged up to £1 every day. That £1 a day rate has its own fair use policy and other legal stuff, which you can see here: t-mobile.co.uk/services/uk/fairuse/#fup5.

corbyboy

I have two T-mobile lines and haven't received a text on either.

Does anybody else agree that the word "unlimited" has a pretty clear definition and phone companies shouldn't be allowed to change the meaning of words?

consumers_revenge

mine says unlimited web browsing and capped data rate :doh:

Auzelia

this is what the helpful ryan had to say

Ryan: Hi there, my name is Ryan. I am part of the dedicated T-Mobile Online Sales Team. How can I help you with your new order?
me: hi ryan, I am looking to purchase a htc phone, but having looked on the internet I saw some posts about how the 3gb fup was being reduced to 500mb. Your policy still states 3gb. Before I commit to buying a phone from yourself, is your current policy still accurate or has it changed?
Ryan: in online sales we have all the androids phone with 3 Gb download and unlimited browsing
me: thanks, one more query. The HTC hd mini does that use android and windows? or just windows?
Ryan: it is an windows phone
me: If i purchase the phone instore would that then be limited to a 500gb limit?
Ryan: i cannot assure you about store deal
Ryan: but in online we have android phone with 3 Gb
me: ok thanks for your help ryan.
me: Thank you for chatting with us.You can rate my services at the end of this chat by simply clicking the 'End Chat' button.
Ryan: Please rate me Excellent if I've helped you
me: ok
Ryan: Thank you!

Nostromo

As clear as mud then just like when O2 and Voda reduced their tarriffs :mad:

villainrom

OK.

I went to my online account.

My current services are and have always been:

Capped data rate- free
18 month upgrade flag (it's an 18 month contract anyway) - free
Video calling - free
Remove content lock (you can't use android market, or indeed most of the web like forums with it on) - free
Charge to account bar - free
Internet Plus - £4.25 Plus VAT p/month
£5 loyalty discount p/month (well, come on... I did drive the price from £40/month to £21.50 per month, so of course there's the mandatory "random loyalty" discount...

This hasn't changed...

I have had no SMS, and this clearly shows I am paying for Internet Plus. I gather others are not, and see other things in the online panel. Well, I say "paying for", but the discounts all cancel things out, making it a nice deal...

Either way, no text yet, hoping it continues that way... I have been in contact with press relations (I run a large android site etc) and they are confused. We've called customer support 3 times and had 3 different stories. One of the guys got his sorted for £4.25 per month onto the "proper" plan and was happy enough.

We have been told (pinch of salt, as they all conflict) the following, on separate occasions

1) This only affects those who took out 3rd party, non-direct contracts, where it's not an "android package" with t-mobile, and that direct customers are not affected

2) The changes affect every customer with T-Mobile

3) The changes affect everyone who doesn't expressly "pay for" data

4) Only downloads and streaming are included in the counting of 500MB (FAIL in technical understanding by whoever said this)

5) Any permutation of the above...

Keep updating if you talk to them, see if anyone gets anywhere...


EDIT: Regarding clear as mud, I am more than happy to speak to someone on the t-mobile technical team, as I get on well with geeks like that, and help extract some meaningful final statement from them... Or management... They let me ask the questions, I'll help them give clear and transparent answers without using customer relations buzz-speak... Simple, plain talking.. That's how I like it Shame they fail at this too