Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

Hugo_Rune

jaypee638 wrote: »

I have no wish for you to have to tax yourself to identify me from my posts, My name is Jack Parkinson, and I live in Goxhill, N.Lincs, you can retrieve the rest of my details from the recorded letter you received and signed for yesterday. Also for the record, I will reiterate what I said in the letter, namely, that I am holding yourselves and Redten in breach of the contract signed in November 2006, for the supply of a Free computer and Unlimited
As you can see from this letter I have been straight and open with you, please afford me and the rest of your customers the same courtesy.

Captain Jack Parkinson

order number 509311/RBB10001537

Should you not wish to reply on this forum you can e-mail me at [EMAIL="jaypee638@yahoo.co.uk"]jaypee638@yahoo.co.uk[/EMAIL] please do not use my redten address as most of it fails to get through

jaypee638 wrote: »

broadband access at £19.99 per month for 36 months. Since March 10th 2008 until today I have only received 7 days of broadband supply, and that has been capped at 2gb, then 5gb, and finally 15gb. I have had to spend in excess of £50 on fruitless phone calls, dial up internet access and recorded delivery letters to You, Redten, Ofcom, Consumer Direct, BT wholesale, NJP and Murphax, please believe me you can either agree with Redten to release me from the contract they have breached or we will meet in court. I have nothing to hide and have done nothing wrong, which is the same as the rest of the folk posting on this site, so please ask your manager (as he seems to have the only means of contact with Redten) to arrange for Redten to give me the MAC code I have requested within the next three days, as required and save us all a lot of grief.

Ok, I retract my previous post as you have clearly stated a better stance, I do however consider on-line privacy to be of paramount importance for everyone and not just over this horrendous situation caused by Redten and it's money grabbing Directors.
Clode Finance should just accept that they have screwed up big time, a fact they are obviously well aware of as they have already admitted to customers that they no longer finance any service based loans and now only finance product based loans.

Bottom line line is:
We know you are wrong
OFCOM know you are wrong
OFT know you are wrong

YOU know you are wrong!

Make no mistake Clode, this is going to hurt your company, unless you sort it out NOW !!!

firstclassidiot

Just checked in and would add the following comments to above:

All letters must be sent to the registered address of a company which is held at Company Housem even if this is just a post box type address and even if you write to the normal trading address of the owner.

The addresses are as follows:

Redten Company House Address
Mr B.Gulzar
Director/Secretary/Business manager
Redten Internet, part of
Redten Communications Ltd.
23 CASTALIA SQUARE
DOCKLANDS
LONDON
E14 3NG

Redten Directors Other Registered Address
Mr B.Gulzar
Director/Secretary/Business manager
Redten Internet, part of
Redten Communications Ltd.
38 FRANKLIN STREET
READING, BERKSHIRE
RG1 7YA

Redtens Owner Address and Trading Address

Mr Shiraz Jessa
Proprietor/Trader
Redten Communications Limited
Unit 1
Finway
Dallow Road
Luton
LU1 1WE

NJP Services Address
Steve Kaye
CEO/Managing Director
NJP Services
61 London Road
Blackwater
Camberley
GU17 OAB

Cloderetailfinance address
Nick Davies
Managing Director
Clode Retail Finance
19-20 Neptune Court
Vanguard Way
Cardiff
CF24 5PJ
Tel: 08701 608806

all these addresses have been written to and received.

OFCOM are interveneing in the redten and NJP services failure to comply with the ruling ---mac code MUST be given within 5 days ON REQUEST.

IF YOU ARE IN THE SAME POSITION YOU ARE TO CALL ofcom AND ALSO REGISTER YOUR COMPLAINT IF YOU HAVE ASKED FOR A MAC CODE CODE AND BEEN REFUSED OR IGNORED AND ONE HAS NOT BEEN SUPPLIED WITHIN THE 5 DAYS.

F.

opportunity_cost

philtheman wrote: »

If we all complain to Ofcom about not recieving MACS within 5 days, they should take more notice.

hamish72 wrote: »

I have seen that but with the proviso that your minimum contract period was over which in this case would seem to be 3 years so dont hold your breath in fact Ofcom seem to take forever with most things

Erm, there's no such proviso. ISPs must provide the MAC regardless of whether your minimum contract period is over or not.

That was one of the major factors that led to Ofcom introducing the MAC regulations a year ago. ISPs were refusing to issue MACs until customer paid whatever fees the ISP deemed the customer owed them and some ISPs were charging a fee to provide a MAC even when the customer owed them nothing (£40 for a MAC, I remember reading on thinkbroadband). There were many complaints about this practice and about many ISPs (PlusNet took the biscuit since they were holding every want-away PlusNet customer to ransom 'cos of their horrendous deferred fees) so Ofcom said enough is enough and came up with the MAC regulations. This is the relevant bit:

1.14 This means that broadband service providers who are losing a customer will be required to provide MACs on request in most cases. They will not be able to withhold MACs where the customer owes them money (“debt blocking”) or charge for MACs. At the same time, however, customers need to make themselves aware of their responsibilities under the contract that they have with their broadband provider – which may for example require them to pay an early termination charge if they wish to leave their contract before the agreed date.

Ofcom - Broadband migrations: enabling consumer choice

firstclassidiot

redflake wrote: »

I also recieved this email from xxxxxxxxxxxx.
decided not to post as it seems to be trying to set a division between old and new customers.
(He sees a clear distinction between the old customers and those who joined since about sep/oct / nov 2007, when the overt reference to free disappearedfrom adverts.)

It also seems to be a bit of scare mongering.

(He also told me that they are watching the forum both for information and trying to identify who is who from posts.)

Also if clode do as they post on their own site then they can not just post bland response.
In their own words-pasted from their site

"Customer Internal Complaints Procedure

We aim to provide you as the customer with the highest standards of service. However there may be occasions when we do not get it right, or fail to meet your expectations. If this happens we encourage you to speak to us so that we can put matters right.
We would like:

• To receive your complaint to understand your concerns.
• To resolve your complaint as quickly as possible.
• To make sure you are satisfied with how we have handled the complaint.

Your initial concerns should be sent in writing to:

• Customer Services Manager
  Clode Retail Finance
  3rd Floor, Alexandra House
  307 - 315 Cowbridge Road East
  Cardiff
  CF5 1JD

You may also contact our Customer Service team on 08702 427 427 if you prefer.
If we cannot resolve your complaint straight away, then we will:

• Send you a written acknowledgement within five working days of receiving your complaint.
• Contact you by phone within two weeks.
• Send you a written update after two weeks.
• Contact you by phone between two and four weeks.
• Send you a full written update detailing where we are after four weeks.

If we have been still unable to resolve the matter after eight weeks we will write to you again,with either a final response letter detailing our findings, or if we are unable to provide a final response, a letter detailing why we are not in a position to provide a final response.
In the unlikely event you are still dissatisfied, you are entitled to refer your complaint to the Financial Ombudsman and we will provide details of how to do so. This should be done straight away, but must be within six months of the date of our final response.
You must complete the internal complaints procedure before commencing dealings with the Ombudsman."

So it seems they have a formal complaints procedure and lets just hope that they follow it!

I think this should be disgarded with the contempt it deserves.
Don't just listen and spy on us, talk to us (if you dare)

Send you a written acknowledgement within five working days of receiving your complaint.
Has anyone received one?

F.

benjimoron_2

opportunity_cost wrote: »

1.14 This means that broadband service providers who are losing a customer will be required to provide MACs on request in most cases.

Interesting, what are the exceptions?

firstclassidiot

benjimoron wrote: »

Interesting, what are the exceptions?

Some types of broadband supply cannot take part in the mac process --related to the technology--OFCOM gives full details on their web site. does not apply here.

F.

rebellion_x

firstclassidiot wrote: »

Send you a written acknowledgement within five working days of receiving your complaint.
Has anyone received one?

F.

received absolutely nothing

millydo

Postie has just returned undelivered my RD letter dated 1 Apr to Redten Comms at Finway, Luton, although an earlier RD letter to them there dated 11 Mar was received. Would say they are now evading contact at Luton end. Will resend to Redten at Castalia Sq, London. Also sent a RD letter to Clode on 11 Mar, although no comfirmation of receipt by Royal Mail it was received as they sent me a stereotype letter dated 20 Mar (not within the 5 days they state as a response time)

hamish72_2

opportunity_cost wrote: »

Erm, there's no such proviso. ISPs must provide the MAC regardless of whether your minimum contract period is over or not.

That was one of the major factors that led to Ofcom introducing the MAC regulations a year ago. ISPs were refusing to issue MACs until customer paid whatever fees the ISP deemed the customer owed them and some ISPs were charging a fee to provide a MAC even when the customer owed them nothing (£40 for a MAC, I remember reading on thinkbroadband). There were many complaints about this practice and about many ISPs (PlusNet took the biscuit since they were holding every want-away PlusNet customer to ransom 'cos of their horrendous deferred fees) so Ofcom said enough is enough and came up with the MAC regulations. This is the relevant bit:

1.14 This means that broadband service providers who are losing a customer will be required to provide MACs on request in most cases. They will not be able to withhold MACs where the customer owes them money (“debt blocking”) or charge for MACs. At the same time, however, customers need to make themselves aware of their responsibilities under the contract that they have with their broadband provider – which may for example require them to pay an early termination charge if they wish to leave their contract before the agreed date.

Ofcom - Broadband migrations: enabling consumer choice

However the part that says

1.24 In particular, Ofcom will work with the industry to design an appropriate process for the provision of MACs by an alternative source if the customer’s broadband service provider fails, or refuses, to provide them. Ofcom does not at this stage have a view about what such a process would look like, and considers that there may be a number of possible alternatives. Ofcom plans to discuss plans for appropriate co-regulatory arrangements with the industry in early 2007.

shows that if the isp or supplier should act as Redten seems to be doing, then ofcom can not provide any quick fix so Im still not holding my breath

shame but they have no teeth in in the short term

firstclassidiot

hamish72 wrote: »

However the part that says

1.24 In particular, Ofcom will work with the industry to design an appropriate process for the provision of MACs by an alternative source if the customer’s broadband service provider fails, or refuses, to provide them. Ofcom does not at this stage have a view about what such a process would look like, and considers that there may be a number of possible alternatives. Ofcom plans to discuss plans for appropriate co-regulatory arrangements with the industry in early 2007.

shows that if the isp or supplier should act as Redten seems to be doing, then ofcom can not provide any quick fix so Im still not holding my breath

shame but they have no teeth in in the short term

There are 2 or 3 ways this can be done, all of them mean a loss of service in the interval and to try and maintain continuity of supply OFCOM will try and persuade companies that it is in their best interest to comply before they institute those measures with BT. OFCOM are trying to do that with redten and NJP at present. redten and NJP are breaking the law at the moment cause they are withholding the mac code as hostage to an agreement to pay £150 termination charge of which OFCOM have been made aware. Watch this space for next week. F.