Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

firstclassidiot

Hugo_Rune wrote: »

For this reason, I would highly suggest every MSE forum user re-checks their publicly displayed personal info as regards to users locations etc
We don't want to taint any of our complaints by been identified by posts and then someone trying to use our opinions against us

Better to be safe n all that jazz...

I couldn't agree more maybe they'll contact us instead of reading about us
that would be a start
F.

XTM

NOTICE TO CLODE :

Stop reading this bloody forum and do whats right and answer peoples mail.

Andy_man99

nedmundo wrote: »

Hi everyone,

Had a phone call from MJ at clode responding to a message I left for him.

He told me that they have set up an email location for all communications from cutomers to clode.

He also told me that they are watching the forum both for information and trying to identify who is who from posts.

Interestingly he did say that only their MD is in contact with redten formally and that they no longer enter into contracts like the one they have with redten---too risky.

Only doing goods in future not services.

He did not deny the scenario that redten plan to pack up and go.

He sees a clear distinction between the old customers and those who joined since about sep/oct / nov 2007, when the overt reference to free disappearedfrom adverts.

Everyone who wrote to them is to get a paper response, in the process--they have hundreds who wrote in.

The response will just be bland same response to everyone.

They're playing the waiting game to see how many take them on. So will have to lodge a small claims and pay the fee before they do a deal ( thats what they are saying at present )

I told him to be wary of the posts cause not everything is posted.!!!!! And that not everyone who complains to them is posting either, lots of people like him just watching to see the information.

Interesting what Clode's view seems to be nedmundo - if I'm understanding you correctly, they seem to think that anyone joining in Sept/Oct/Nov didn't have the same info about a FREE PC. Well I for one joined at that time, and my 'Order Acknowledgement' (in my file of documents ready to be sent off to support my case) is quite unambiguous - it talks about my FREE PC in CAPITALS. I think I know what that means, and I'm sure the Courts will as well.

jaypee638

I have no wish for you to have to tax yourself to identify me from my posts, My name is Jack Parkinson, and I live in Goxhill, N.Lincs, you can retrieve the rest of my details from the recorded letter you received and signed for yesterday. Also for the record, I will reiterate what I said in the letter, namely, that I am holding yourselves and Redten in breach of the contract signed in November 2006, for the supply of a Free computer and Unlimited broadband access at £19.99 per month for 36 months. Since March 10th 2008 until today I have only received 7 days of broadband supply, and that has been capped at 2gb, then 5gb, and finally 15gb. I have had to spend in excess of £50 on fruitless phone calls, dial up internet access and recorded delivery letters to You, Redten, Ofcom, Consumer Direct, BT wholesale, NJP and Murphax, please believe me you can either agree with Redten to release me from the contract they have breached or we will meet in court. I have nothing to hide and have done nothing wrong, which is the same as the rest of the folk posting on this site, so please ask your manager (as he seems to have the only means of contact with Redten) to arrange for Redten to give me the MAC code I have requested within the next three days, as required and save us all a lot of grief.
As you can see from this letter I have been straight and open with you, please afford me and the rest of your customers the same courtesy.

Captain Jack Parkinson

order number 509311/RBB10001537

Should you not wish to reply on this forum you can e-mail me at jaypee638@yahoo.co.uk please do not use my redten address as most of it fails to get through

Andy_man99

jaypee638 wrote: »

I have no wish for you to have to tax yourself to identify me from my posts, My name is Jack Parkinson, and I live in Goxhill, N.Lincs, you can retrieve the rest of my details from the recorded letter you received and signed for yesterday. Also for the record, I will reiterate what I said in the letter, namely, that I am holding yourselves and Redten in breach of the contract signed in November 2006, for the supply of a Free computer and Unlimited broadband access at £19.99 per month for 36 months. Since March 10th 2008 until today I have only received 7 days of broadband supply, and that has been capped at 2gb, then 5gb, and finally 15gb. I have had to spend in excess of £50 on fruitless phone calls, dial up internet access and recorded delivery letters to You, Redten, Ofcom, Consumer Direct, BT wholesale, NJP and Murphax, please believe me you can either agree with Redten to release me from the contract they have breached or we will meet in court. I have nothing to hide and have done nothing wrong, which is the same as the rest of the folk posting on this site, so please ask your manager (as he seems to have the only means of contact with Redten) to arrange for Redten to give me the MAC code I have requested within the next three days, as required and save us all a lot of grief.
As you can see from this letter I have been straight and open with you, please afford me and the rest of your customers the same courtesy.

Captain Jack Parkinson

order number 509311/RBB10001537

Should you not wish to reply on this forum you can e-mail me at [EMAIL="jaypee638@yahoo.co.uk"]jaypee638@yahoo.co.uk[/EMAIL] please do not use my redten address as most of it fails to get through

Well said that man!

jaypee638

I have been informed that a communications channel for clode has been set up and is as follows:

[EMAIL="customer.services@cloderetailfinance.com"]customer.services@cloderetailfinance.com[/EMAIL]

May help speed things up

firstclassidiot

jaypee638 wrote: »

I have no wish for you to have to tax yourself to identify me from my posts, My name is Jack Parkinson, and I live in Goxhill, N.Lincs, you can retrieve the rest of my details from the recorded letter you received and signed for yesterday. Also for the record, I will reiterate what I said in the letter, namely, that I am holding yourselves and Redten in breach of the contract signed in November 2006, for the supply of a Free computer and Unlimited broadband access at £19.99 per month for 36 months. Since March 10th 2008 until today I have only received 7 days of broadband supply, and that has been capped at 2gb, then 5gb, and finally 15gb. I have had to spend in excess of £50 on fruitless phone calls, dial up internet access and recorded delivery letters to You, Redten, Ofcom, Consumer Direct, BT wholesale, NJP and Murphax, please believe me you can either agree with Redten to release me from the contract they have breached or we will meet in court. I have nothing to hide and have done nothing wrong, which is the same as the rest of the folk posting on this site, so please ask your manager (as he seems to have the only means of contact with Redten) to arrange for Redten to give me the MAC code I have requested within the next three days, as required and save us all a lot of grief.
As you can see from this letter I have been straight and open with you, please afford me and the rest of your customers the same courtesy.

Captain Jack Parkinson

order number 509311/RBB10001537

Should you not wish to reply on this forum you can e-mail me at [EMAIL="jaypee638@yahoo.co.uk"]jaypee638@yahoo.co.uk[/EMAIL] please do not use my redten address as most of it fails to get through

Hear Hear !!

redflake

nedmundo wrote: »

Hi everyone,

Had a phone call from MJ at clode responding to a message I left for him.

He told me that they have set up an email location for all communications from cutomers to clode.

He also told me that they are watching the forum both for information and trying to identify who is who from posts.

Interestingly he did say that only their MD is in contact with redten formally and that they no longer enter into contracts like the one they have with redten---too risky.

Only doing goods in future not services.

He did not deny the scenario that redten plan to pack up and go.

He sees a clear distinction between the old customers and those who joined since about sep/oct / nov 2007, when the overt reference to free disappearedfrom adverts.

Everyone who wrote to them is to get a paper response, in the process--they have hundreds who wrote in.

The response will just be bland same response to everyone.

They're playing the waiting game to see how many take them on. So will have to lodge a small claims and pay the fee before they do a deal ( thats what they are saying at present )

I told him to be wary of the posts cause not everything is posted.!!!!! And that not everyone who complains to them is posting either, lots of people like him just watching to see the information.

I also recieved this email from xxxxxxxxxxxx.
decided not to post as it seems to be trying to set a division between old and new customers.
(He sees a clear distinction between the old customers and those who joined since about sep/oct / nov 2007, when the overt reference to free disappearedfrom adverts.)

It also seems to be a bit of scare mongering.

(He also told me that they are watching the forum both for information and trying to identify who is who from posts.)

Also if clode do as they post on their own site then they can not just post bland response.
In their own words-pasted from their site

"Customer Internal Complaints Procedure

We aim to provide you as the customer with the highest standards of service. However there may be occasions when we do not get it right, or fail to meet your expectations. If this happens we encourage you to speak to us so that we can put matters right.
We would like:

• To receive your complaint to understand your concerns.
• To resolve your complaint as quickly as possible.
• To make sure you are satisfied with how we have handled the complaint.

Your initial concerns should be sent in writing to:

• Customer Services Manager
  Clode Retail Finance
  3rd Floor, Alexandra House
  307 - 315 Cowbridge Road East
  Cardiff
  CF5 1JD

You may also contact our Customer Service team on 08702 427 427 if you prefer.
If we cannot resolve your complaint straight away, then we will:

• Send you a written acknowledgement within five working days of receiving your complaint.
• Contact you by phone within two weeks.
• Send you a written update after two weeks.
• Contact you by phone between two and four weeks.
• Send you a full written update detailing where we are after four weeks.

If we have been still unable to resolve the matter after eight weeks we will write to you again,with either a final response letter detailing our findings, or if we are unable to provide a final response, a letter detailing why we are not in a position to provide a final response.
In the unlikely event you are still dissatisfied, you are entitled to refer your complaint to the Financial Ombudsman and we will provide details of how to do so. This should be done straight away, but must be within six months of the date of our final response.
You must complete the internal complaints procedure before commencing dealings with the Ombudsman."

So it seems they have a formal complaints procedure and lets just hope that they follow it!

I think this should be disgarded with the contempt it deserves.
Don't just listen and spy on us, talk to us (if you dare)

redflake

redflake