EDF Customer services

macman

There are separate a/c nos for gas and electricity, even though the call centre assured me that there would be just one-however the two are apparently linked into the one profile if you are on a dual fuel tariff.
If you are not yet on or near supply date for one fuel (probably gas, as this always seems to take EDF longer), then the system may not accept a reading yet-I have exactly the same message, and not due to go on gas supply until 26/1. All you can do is supply a reading by phone-which makes the online account fairly pointless really...

MillicentBystander

macman wrote: »

If the Foreign Legion ran EDF, they'd soon knock it into shape!

They wouldn't let them employ French people, either. !!!!!!, I've revealed the answer now.

MillicentBystander

fordmanchester wrote: »

Have finally accessed the "My Account" feature of the EDF website.

Still have 2 account numbers even though I'm only supposed to have just 1.

Went to see if I am able to submit my first meter reading and got the message:

"We are unable to accept your final reading. Please contact us for further assistance"

A final reading? How about my first reading? *sighs*

Exactly what I got!! Seriously, what are this company on?? I tried to ring them and gave up after 20 minutes. No matter how urgent the issue is with any company, my rule is 20 minutes tops to get it sorted on the phone or down it goes. No idea where i stand with them now.

rockin_plumber

I gave up ringing them :mad:

But they did answer my questions...
After two emails...

I sent the same one to...

[EMAIL="customer_correspondence@edfenergy.com"]customer_correspondence@edfenergy.com[/EMAIL]
and
[EMAIL="CustomerServicesDirector@edfenergy.com"]CustomerServicesDirector@edfenergy.com[/EMAIL]

(I got these addresses from the complaints page)

I sent the email on Saturday at about 11.30 and by 12:30 I had a reply to all 10 of my questions :T

Then Monday afternoon I had a phone call telling me exactly the same thing...

Then Tuesday evening I had another phone call wanting to tell me exactly the same thing...

Its all or nothing :mad:

fordmanchester

macman wrote: »

There are separate a/c nos for gas and electricity, even though the call centre assured me that there would be just one-however the two are apparently linked into the one profile if you are on a dual fuel tariff.
If you are not yet on or near supply date for one fuel (probably gas, as this always seems to take EDF longer), then the system may not accept a reading yet-I have exactly the same message, and not due to go on gas supply until 26/1. All you can do is supply a reading by phone-which makes the online account fairly pointless really...

Thank you for your reply, macman. Indeed a guy at the call centre assured me that two account numbers was an error, and that I should only have one account number for both fuels.

And yes I'm still waiting for the supply date for gas, like you say.

What a performance this whole switch has been.




EDIT - Rang EDF and was assured that there is definitely only supposed to be one account number for both fuels.

My electricity switch has gone through, but the gas is delayed until 3rd February... a month later than the date I was originally given.

I'm moving into another rented property in 3 weeks time (something I didn't know when I set in motion the switch from British Gas to EDF). Ironically it is British Gas who supply the electricity at the new address. Apparently I'll have to get final bills from EDF at my current property, then be with British Gas again at my new home until I switch again. Presumably I can say goodbye to the £80 cashback and £100 welcome bonus now.

Lovely.

t0rt0ise

The old system with EDF is for two account numbers. I have two, one has been given an online account and they are trying to link the other to it but so far no luck. The new system seems to be for one account number but it seems that they are having a lot of trouble both with the new system and dealing with the old customers accounts online. Sounds like a nightmare. I bet someone is pulling their hair out.