EDF Customer services

CraigDavid

Just recently switched from Atlantic to EDF and had to call them yesterday for the first time ... 55 minutes on hold before the call was answered. Had to call them again today, another 50 minutes waiting! I realise they are busy after the Christmas period but this is just rubbish.

flashnazia

I agree. it really is rubbish. My switch hasn't even gone through apparently.

backfoot

Did they play this while you waited?

http://www.youtube.com/watch?v=66wXGx_tW7o&feature=related

echoecho_2

Lol @ backfoot!

I imagine that they're still busy from all the people that took up the bonus offer they had running. People are nearly completing their switch and are now being asked for meter readings or have queries. No excuse for hold times that long. Just saying it may not be the normal thing.

backfoot

Yeah they could play a full personalised compilation for you for the 50 minutes or so. Wow good times.

http://www.youtube.com/watch?v=aX1PwkgwsG0&feature=list_related&playnext=1&list=MLGxdCwVVULXcr5y_TOkHKHqDNkJM5Sg9H

Repeat3Times

Eventually got through to a very helpful woman this afternoon, but only after having been cut off mid-conversation last night, having waited another half hour to get through. Not good.

MillicentBystander

Talking of Craig David, I wonder if he rues the day he agreed to appear on Bo Selecta.

Edited: Thought better of the youtube clip, lol

Warning: [STRIKE]May[/STRIKE] Definitely contains naughty language.

p1nkk1tten

I was waiting 1hr 40mins on Tuesday but had to go to work so after waiting that long, still didn't get through. On Wednesday I rang bang on 8am when they open and got straight through.

themull1

There customer service is normally great, and its a freephone number at least!!

themull1

I mean 'their'

devildog

I disagree, their service is c**p, it started badly and remained that way. I have now moved away from them1