Virgin Experience Days Hot Air Balloon Flight for 2

thudspud

Still no gift card arrived here despite the emails, does anybody know if they have been sending them out to the card holders address or the delivery address that was on the orders?

Cheers

Chris

hamy23

if it says dispaced it is a legal contrat , i have been refund mine and told it whould be reorderd but due the items full price being more than i have in my account they are haveing problems , i will be giving them till end of today before i take action against them as says on the web site it is a contract when dispaced ..

so many confliction things it was sent it wasnt what a load of cr++ just sort it out i have sent to many emails now

EB69

Sorry to barge in here - especially as I have not read the whole thread (I will do so over the weekend) but I am reporting my less than satisfactory experience with Virgin hot air balloon experience.

My boyfriend bought me tickets for this for my 40th birthday a couple of years ago. We have had numerous attempts at booking the flight but have yet to manage to get into the balloon as every time so far the flight has been cancelled at 11pm the night before the flight. Therefore, having booked the time off work you dont find out until a few hours before the flight whether or not it will go ahead. We have so far had 4 flights cancelled (thereby losing a combined 8 days holiday from work between us) and whilst Virgin will extend the validity period of the ticket each time the flight is cancelled they wont refund, and if we want to move it to a weekend (which is still subject of course to the last minute cancellation risk) its another £50 on top of the already e. We have been told we can upgrade the ticket so it can used at weekends as well as weekdays but on principle I dont want to pay out yet further money (which becomes as non-refundable as the original £350 we paid) bearing in mind how long I've been trying to book a flight already!

Whilst I accept of course the weather must be fair to fly, I cannot simply keep booking days off work to then sit at home due to cancelled flights, and as such this has ended up being a complete and utter waste of money. I hope I will get to use it eventually, perhaps for my 50th birthday treat?

So, whilst I cant comment on the experience itself, I think Virgin have some explaining to do about their booking procedures.

dtaylor21184

EB69 wrote: »

Sorry to barge in here - especially as I have not read the whole thread (I will do so over the weekend) but I am reporting my less than satisfactory experience with Virgin hot air balloon experience.

My boyfriend bought me tickets for this for my 40th birthday a couple of years ago. We have had numerous attempts at booking the flight but have yet to manage to get into the balloon as every time so far the flight has been cancelled at 11pm the night before the flight. Therefore, having booked the time off work you dont find out until a few hours before the flight whether or not it will go ahead. We have so far had 4 flights cancelled (thereby losing a combined 8 days holiday from work between us) and whilst Virgin will extend the validity period of the ticket each time the flight is cancelled they wont refund, and if we want to move it to a weekend (which is still subject of course to the last minute cancellation risk) its another £50 on top of the already e. We have been told we can upgrade the ticket so it can used at weekends as well as weekdays but on principle I dont want to pay out yet further money (which becomes as non-refundable as the original £350 we paid) bearing in mind how long I've been trying to book a flight already!

Whilst I accept of course the weather must be fair to fly, I cannot simply keep booking days off work to then sit at home due to cancelled flights, and as such this has ended up being a complete and utter waste of money. I hope I will get to use it eventually, perhaps for my 50th birthday treat?

So, whilst I cant comment on the experience itself, I think Virgin have some explaining to do about their booking procedures.

i had the same problem i got it for my 21st birthday and got to fly when i was 23 lol

it does have to be good whether so only a small slot during the year that is suitable

however i had an upgraded one and if they cancelled it 5 times i was entitled to a refund but never claimed the refund as i wanted the flight

weaver

I ordered the balloon flight and spa - both cancelled and I had an order number for them

I was offered the £50 credit - as below

As a further way of our apology we will be applying a credit of £50 to your account which you can use against your next purchase.
Mistakes like this are most unusual and I apologise for any inconvenience or disappointment this may have caused you.

It didnt arrive so I emailed to ask when to expect it - the reply I got was -

Thanks for your email about credit for the hot air balloon flight for two, this was never charged to your account due to the pricing error.


I didnt ask about a credit they offered one, so I email back to say that I was offered a £50 credit because they had made an error. So they reply with (even included the email offering the credit )

On checking this issue with a Supervisor I can advise that the 25% discount will be applied if you choose to reorder the Hot Air Balloon Flight for Two, however the £50.00 credit is only available to customers who had already ordered the package and as this was never ordered on your account I'm sorry to advise that we cannot credit your account with 50.00.

I apologise for any inconvenience caused by this.

I cant beleave this - I have a confirmation of the order and an order number, So I have emailed again given the order number and await a reply

Has anyone else had this brush off from Very - I assume they realised just how much it was going to cost them to pay all the £50 credits and are trying to wriggle out of it

Have I any rights to take this further - as they did promise the credit in the first place. ??????

hamy23

very are taking the pi== , they have no closed my accont and said i have been doing vocher miss use i got a vocher fro wh smith .
this is a joke and wont resend items as were clairly dispacted think this is tere way of getting back at me for posting the forum and costing them alot of money and ablaout joke and i will be taking them to court as the have broken the leagal rules .

jammin_2

Small claims court for you Hamy!

lisyloo

very are taking the pi== , they have no closed my accont and said i have been doing vocher miss use i got a vocher fro wh smith .
this is a joke and wont resend items as were clairly dispacted think this is tere way of getting back at me for posting the forum and costing them alot of money and ablaout joke and i will be taking them to court as the have broken the leagal rules .

Let us know if you need any help with the spelling or filling out any forms :eek:

mickeyde1979

my card finally came today

thudspud

still no card for me! Poor, Very Poor!

Anybody else not had theirs yet?