Virgin Experience Days Hot Air Balloon Flight for 2

gwapenut

karlie88 wrote: »

d'oh!!

just had a look at my emails again. all of them say 25% OF the original price. so for example....balloon flight for 2 costs £349.00. 25% of that is £87.25. that's still a bargain for a balloon flight for 2. deduct £50 and it's only £1.25 more than the original glitch!

has anybody contacted very.co.uk to confirm whether it is 'of' or 'off'??

Not had the email as have not taken part in the deal, but from what I've read here ... It's a DISCOUNT of 25% of the original price. So you find that 25% amount, and you knock that off (discount) the original price.

So you pay 75% of the original price.

clarabell13

karlie88 wrote: »

... we would like to give you the opportunity to buy the product at a discount of 25% of the correct selling price of ...

This really isn't worded well. If you buy something at a discount of 25% I would expect it be 25% of the price. If you buy something with a discount of 25% I would expect it to be 75% of the price. I'm sure someone with better grammatical skills will correct me lol!

cherry6

Well if Very cant type a price in properly then their grammar is bound to be just as bad.

xxvickixx

clarabell13 wrote: »

This really isn't worded well. If you buy something at a discount of 25% I would expect it be 25% of the price. If you buy something with a discount of 25% I would expect it to be 75% of the price. I'm sure someone with better grammatical skills will correct me lol!

That is my understanding too.

bargainhuntergill

Gone to check my very account and the site is down...... I wonder if they are doing a run to apply all the credits????? Would be a daft time as a busy shopping day/time but then thats very for you.. wouldnt surprise me

mickeyde1979

has anyone had the email today?

colleensims

I have just had email


Dear Customer

We are emailing about your recent order for Paris Day Trip.

Between the 24th December 2010 and January 4th 2011 due to an inputting error the product that you ordered Paris Day Trip was incorrectly priced on our website
Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occasionally occur. In this instance we are unable to honour your order as per our terms and conditions but as an acknowledgment of our error we would like to give you the opportunity to buy the product at a discount of 25% of the correct selling price of £475. If you wish to take up this offer then please call us on 0844 811 8112.
As a further way of our apology we will be applying a credit of £50 to your account which you can use against your next purchase.
Mistakes like this are most unusual and I apologise for any inconvenience or disappoint this may have caused you.



Kind Regards

Simon Hislam

Online Customer Services

colleensims

£50 credit? is that on a minimum spend does anyone know?

cherry6

Colleen what time did you place your original order?

colleensims

cant quite remember at what time I placed my order, cant see a time on my order confirmation. It was around 15-20 before they took the pages down. hth