Virgin Experience Days Hot Air Balloon Flight for 2

lisyloo

my £134 is pending with my bank and the lady told me my order had gone through..can't track my order as i don't have a customer number..this was marshall ward...just have to wait and see not holding my breath but would like a refund

I'm sure you will be fine.
However with 35,000 orders gone through and some manual work, we may all have to wait a few days.
I know it's not satisfactory and we'd all like it done instantly but it's not going to happen.

If you really do have a very low credit limit on your card then you really need to think twice before doing these opportunistic things which to be fair, right from the start, most of us knew had little chance of working out.

pudding

lisyloo wrote: »

I'm sure you will be fine.
However with 35,000 orders gone through and some manual work, we may all have to wait a few days.
I know it's not satisfactory and we'd all like it done instantly but it's not going to happen.

If you really do have a very low credit limit on your card then you really need to think twice before doing these opportunistic things which to be fair, right from the start, most of us knew had little chance of working out.

i don't have a low credit on my debit card i have the money in the bank it's just they have debited twice from my bank account as i used one Marshall ward account that had closed and i didn't know till i tracked my order so had to ring and order again so have £134 twice taken out that's all...My account was then re-opened under another email account so they said i have to wait for the customer number to come in the post and would have to re-register online so have no way of tracking anything..
I doubt i will get the order anyway but hey ho

JC9297

lisyloo wrote: »

I'm sure you will be fine.
However with 35,000 orders gone through and some manual work, we may all have to wait a few days.
I know it's not satisfactory and we'd all like it done instantly but it's not going to happen.

If you really do have a very low credit limit on your card then you really need to think twice before doing these opportunistic things which to be fair, right from the start, most of us knew had little chance of working out.

Many people use debit cards and object to the money being taken from accounts straightaway, but not paid back straightaway if the transaction is not going ahead. Why do they take the money anyway, other companies only take payment when they are despatching the items.

lisyloo

Many people use debit cards and object to the money being taken from accounts straightaway, but not paid back straightaway if the transaction is not going ahead.

I sympathise with the objections.
But I think the money came out automatically in a computerised process.
The 35,000 refunds are probably a manual process and may require individual manual authorisation.
I think they have done themselves a great deal of damage reputation wise, but it is simply not practical for these refunds to be done instantaneously however much we would like it.
So however much I sympathis with everyone, it's just gonna take some time.
Bear in mind they have to do this ON TOP of their normal workload.
I have NO sympathy for the company but the operators who work there are not responsible for this and are just ordinary folk like you and me doing their jobs.

Sounds like a good justification for having a credit card to me.

Why do they take the money anyway, other companies only take payment when they are despatching the items.

It looks very much like in this case a 3rd party (virgin) actually despatches the items.
So the company taking the money is not the same as the one doing the despatching.
So what you suggest works well if it's in house, but not if they outsource the despatching to a third party.

I'm not cutting them any slack, but folks need to be realistic about what's going to happen, which does not include a magic wand.

Remeber people were actually expecting to pay for these items in the first place, so it's only those who have had to rush out today to buy an urgent replacement birthday present today/tomorrow who should actually be out of pocket. The rest of us would have been expecting to pay the bill anyway.

BellyDuJour

Lover wrote: »

He did give a £10 voucher of good will.
sorry people but the are aware of this error.

I wonder if they will only be offering £10 vouchers to those who call up?

mumto2loves

i've just logged on after reading above about the credit accounts. I now have £1500 available to spend! :eek:

do i take it from others reactions that it is a bad thing to have a credit account open? even if i don't use it? should i be doing something to close it?

lisyloo

do i take it from others reactions that it is a bad thing to have a credit account open?

They may have carried out a search which will be registered on your Credit report.
One search is not bad, but lots can look bad and stop you getting any credit including loadns, credit cards, mobile phone, mortgage etc.

The account and £1500 credit limit will also show on your credit report.
Again this could stop you getting further credit, if lenders judge you are maxed out on credit.
That would depend on your income and how much other credit your have so it's all very contextual and difficult to say how lender would react in any specific situation.
Any account will be on your credit account for 6 years from when it's closed, SO you have definitely started a long term relationship in terms of your creditworthiness.

If you didn't sign up for it then they shouldn't have opened one so you should complain.
I say the VERY screens (before aborting) and it was very clear you were agreeing to a credit account.

mumto2loves

lisyloo wrote: »

They may have carried out a search which will be registered on your Credit report.
One search is not bad, but lots can look bad and stop you getting any credit including loadns, credit cards, mobile phone, mortgage etc.

The account and £1500 credit limit will also show on your credit report.
Again this could stop you getting further credit, if lenders judge you are maxed out on credit.
That would depend on your income and how much other credit your have so it's all very contextual and difficult to say how lender would react in any specific situation.
Any account will be on your credit account for 6 years from when it's closed, SO you have definitely started a long term relationship in terms of your creditworthiness.

If you didn't sign up for it then they shouldn't have opened one so you should complain.
I say the VERY screens (before aborting) and it was very clear you were agreeing to a credit account.

oh bu99er i hate it when things start getting complicated!:o

snaps22

lisyloo wrote: »

They may have carried out a search which will be registered on your Credit report.
One search is not bad, but lots can look bad and stop you getting any credit including loadns, credit cards, mobile phone, mortgage etc.

The account and £1500 credit limit will also show on your credit report.
Again this could stop you getting further credit, if lenders judge you are maxed out on credit.
That would depend on your income and how much other credit your have so it's all very contextual and difficult to say how lender would react in any specific situation.
Any account will be on your credit account for 6 years from when it's closed, SO you have definitely started a long term relationship in terms of your creditworthiness.

If you didn't sign up for it then they shouldn't have opened one so you should complain.
I say the VERY screens (before aborting) and it was very clear you were agreeing to a credit account.

So as this was done online, do I have a cooling off period even though I've agreed to a credit account without realising the implications?

lisyloo

Yes.
The search will have already been done though and will stay on for 12 months.