~Avon Hints & Tips (Part 7) ~

missminx

Message the customer. Explain that you don't drive, but that you are more than happy to help them out. I would include a link to the current book. You can give them the next book with their order, and you could always offer a nominal discount say 5% if the customer is happy to collect from you. You never know, if they are keen enough to actively seek a rep, then they could be a very good customer. They will probably mention to friends as well. I would go the extra if they are a genuine customer.

MarsdenCuckoo

Chazolate wrote: »

I remember reading on here if you don't order any books you get sent and charged for one that you can return. I'm returning some other products so may as well return the book. Any ideas what reason code should I put for it?:think:

Code 55 - supplied and charged but not ordered

(All the codes are listed at the top of the page when you apply for credits.)

MarsdenCuckoo

missminx wrote: »

Message the customer. Explain that you don't drive, but that you are more than happy to help them out. I would include a link to the current book. You can give them the next book with their order, and you could always offer a nominal discount say 5% if the customer is happy to collect from you. You never know, if they are keen enough to actively seek a rep, then they could be a very good customer. They will probably mention to friends as well. I would go the extra if they are a genuine customer.

Good point, MM, :T and probably much better than my suggestion!
:beer:

missminx

MarsdenCuckoo wrote: »

Pass the details back to your SL; they may be able to turn them into a rep or, if not, have a rep closer to the customer that 'found' you. TBH, no idea how the customer find your local rep 'system' works. I input my own postcode once and it offered me a rep 3 miles away! :mad:

This is avon, they do odd things! Sometimes with distance though, it may be like ebay, and do it 'as the crow flies' eg it tells me things are 40 miles away, and they are in Devon! It doesn't notice the sea in between!

missminx

MC - Was it you that had a sales leader start-up guide? (written yourself)

MarsdenCuckoo

Money_maker wrote: »

Had my C13 delivery on monday. Had ordered the new outdoor boots which are too tight, difficult to get my foot into and if I need to reorder in 7/8 will probably make my feet look like boats! White fluffy slippers going back too as a little tight and wouldn't stay white in my house for very long. Hugely disappointed with these items.

Also received Soft Musk body sprays with my Money Maker instead of Outspoken Intense.

Not a happy bunny.

Oh dear, thank goodness for Avon's free returns system then. As for the missing body sprays you can request immediate replacements and they'll be with you in a few days. I had to do this with my C12 order - requested on Thursday and they arrived Monday so not too bad.

Thanks for the feedback re. the products; always useful. :T

MarsdenCuckoo

missminx wrote: »

MC - Was it you that had a sales leader start-up guide? (written yourself)

Hi, MM, was wondering if you meant something I drew up.... Didn't want to presume..... I have done a 'pamphlet' for my team including tips to reps and SLs on how to build their customer base/business. Email me on [EMAIL="avonchris@live.co.uk"]avonchris@live.co.uk[/EMAIL] and I'll gladly send it to you.
Cx

Money_maker

Already done, MC but hoping others don't get the wrong sprays too. Maybe they loaded the chute wrong!

MarsdenCuckoo

joyfull wrote: »

Hi Lozza - New Thread

Maybe a Christmas Hints Section

- Start to order extra brochures well in advance for 'Xmas only' customers. Always carry a brochure around with you at this time of year.

- Keep an eye out for Xmas gifts for customers from Clearance well in advance to save OOS disappointment

-Think about any Xmas Offer or Incentive or special Newsletter to promote your business

- Start writing out Xmas cards to customers in advance (saves wrist ache!)

- Put a note on the Xmas brochures stating that 'now is the time to order for Xmas'. Remind customers of replacement / refund policy.

Remind customers to purchase batteries on items that require them.

Lozza, this is just an idea & I'm sure others will add to the list if you think it would work.....

Great tips :T thanks. As for Christmas cards, I get small self-adhesive labels and print a 'personalised' Christmas greeting including a little comment such as 'Thanks for your support in 2011' etc. Means I only have to write my name then to fully personalise it. Every little helps and all that.

cheltenhamgal

MarsdenCuckoo wrote: »

Pass the details back to your SL; they may be able to turn them into a rep or, if not, have a rep closer to the customer that 'found' you. TBH, no idea how the customer find your local rep 'system' works. I input my own postcode once and it offered me a rep 3 miles away! :mad:

Thanks it will have to be my ASM though as I haven't had an SL for the past two years. Just irritating.