~Avon Hints & Tips (Part 7) ~

Chazolate

I remember reading on here if you don't order any books you get sent and charged for one that you can return. I'm returning some other products so may as well return the book. Any ideas what reason code should I put for it?:think:

I,_Geek

dean72 wrote: »

A new thing I am doing for my territory reps is printing of there area from asm with street's so they can organize there territory better with a map of area (google maps)

Yes, knowing your exact postcodes is more helpful than a street name, and we're not always given the postcode when we get a list of written-down streets. When the info's copied and pasted from SMA we can see exactly where we're supposed to be. https://www.mouseprice.com is useful for checking where your street is, and for finding out which houses don't exist (which happens in older parts of town).

joyfull

Hi Lozza - New Thread

Maybe a Christmas Hints Section

- Start to order extra brochures well in advance for 'Xmas only' customers. Always carry a brochure around with you at this time of year.

- Keep an eye out for Xmas gifts for customers from Clearance well in advance to save OOS disappointment

-Think about any Xmas Offer or Incentive or special Newsletter to promote your business

- Start writing out Xmas cards to customers in advance (saves wrist ache!)

- Put a note on the Xmas brochures stating that 'now is the time to order for Xmas'. Remind customers of replacement / refund policy.

Remind customers to purchase batteries on items that require them.

Lozza, this is just an idea & I'm sure others will add to the list if you think it would work.....

dingdongavoncalling

Chazolate wrote: »

I remember reading on here if you don't order any books you get sent and charged for one that you can return. I'm returning some other products so may as well return the book. Any ideas what reason code should I put for it?:think:

Hi I can't remember the number off the top of my head but it's something like suplied and charged, but not ordered.

missminx

Chazolate wrote: »

I remember reading on here if you don't order any books you get sent and charged for one that you can return. I'm returning some other products so may as well return the book. Any ideas what reason code should I put for it?:think:

Pretty sure the order code is 55. If you go back a couple of pages, I'm pretty sure MC posted it for someone. The option is not ordered, but supplied and charged I believe.

cheltenhamgal

MarsdenCuckoo wrote: »

Takes a while (am still struggling with AC too - much prefer this thread! :j) Anyway, to find your customers, go to your own Avon website and there's a drop down box - your website is slightly different to mine as I have 'My Own Office' and 'My Team Office'. The Customers appear under the former but check your drop down box where you do your own Order Tracking and hopefully it will be the last item.

If you still can't find 'My Customers' listed anywhere near there, repost and I'll get one of my reps to check exact directions for me.

Wow MC that is so much easier than how Avon Connects told me to find it thanks

missminx

lozza1985 wrote: »

Yes I think well be due a new thread soon - if people want any bits adding to the first post just Let me know, then when I get chance (prob be next week) I'll start the new thread

Thank you! Most of it is there, but I don't think people read the front page properly! Maybe our title should say PLEASE READ PAGE 1 FIRST!

cheltenhamgal

BUT the customer is at least four miles away ! And I don't drive. Plus it's not my allocated territory, how on earth do Avon expect us to do that or does the customer click on the any rep that they fancy

Money_maker

Had my C13 delivery on monday. Had ordered the new outdoor boots which are too tight, difficult to get my foot into and if I need to reorder in 7/8 will probably make my feet look like boats! White fluffy slippers going back too as a little tight and wouldn't stay white in my house for very long. Hugely disappointed with these items.

Also received Soft Musk body sprays with my Money Maker instead of Outspoken Intense.

Not a happy bunny.

MarsdenCuckoo

cheltenhamgal wrote: »

BUT the customer is at least four miles away ! And I don't drive. Plus it's not my allocated territory, how on earth do Avon expect us to do that or does the customer click on the any rep that they fancy

Pass the details back to your SL; they may be able to turn them into a rep or, if not, have a rep closer to the customer that 'found' you. TBH, no idea how the customer find your local rep 'system' works. I input my own postcode once and it offered me a rep 3 miles away! :mad: