Vodafone complaints

spirit

ring 191 from your phone and give them your postcode, they will check the cell site you are coming off.

ruggedtoast

Vodafone would do well to sort out their strange idea of how you treat customers, and how people want to be treated.

Misleading, frustrating customer support stretched over 3 different continents. An unreliable web management system, a culture of staff just telling customers what they want to hear to get rid of them.

Repeated botched over the air updates to install unwanted vodafone services on previously unbranded devices, changing peoples contracts mid term and inventing bizarre criteria as to whether they are allowed to complain or not.

The only people who appear able to help are the web team, or the Directors office.

I have had tonnes of problems with Voda, and while the above ended up giving me a satisfactory resolution, I dont think I'll be sticking around once my 24 months is up!

hjb123

thanks, have done that and its not showing a problem:D

loadsofmoney101

Am travelling on Virgin Trains from London to Manchester. Have taken about 10 calls on my Vodafone mobile ALL of which have been cut off. Don't they realise that business people travel on trains and NEED to take important calls?

Guys_Dad

loadsofmoney101 wrote: »

Am travelling on Virgin Trains from London to Manchester. Have taken about 10 calls on my Vodafone mobile ALL of which have been cut off. Don't they realise that business people travel on trains and NEED to take important calls?

Are they the only network that is affected in this way on your journey? My experience is that all networks have black holes and also that Virgin trains seem to further impair the signal. Certainly on the West Coast line that is my experience with Orange, O2 and Voda.

And, given that Virgin trains only have 1 Quiet coach for 1st and 1 for 2nd, if you have taken 10 calls on your journey, then I am sure that your fellow travellers wish that Vodafone's reception was even worse!! :rotfl: :rotfl:

Try standing by the door - it does help.

W1zz

I've travelled from Leeds to Edinburgh quite a few times recently and O2 are no better. Until you get within 15 miles of a city the signals are non-existent.

nickmack

loadsofmoney101 wrote: »

Am travelling on Virgin Trains from London to Manchester. Have taken about 10 calls on my Vodafone mobile ALL of which have been cut off. Don't they realise that business people travel on trains and NEED to take important calls?

Trains don't seem to be the best environment for a mobile use.

The physical structure of the carriage combined with the fact you are travelling at 100mph + makes it difficult to lock onto a base station and retain signal.

lozzaman

Is that the Pendolino into Euston? I thought they retrofitted with repeaters? I had zero problems with T-Mobile, though the Virgin Voyager and Super Voyager (Diesel Electric) trains attenuate the signal making it virtually impossible to get a signal when the train is moving.

In my experience Orange is the best bet for covering the intercity rail network.

StickyMick

Hi everyone.
Sounds a bit far fetched I know, but I've been a Vodafone customer since around 1995. I chose to go with Vodafone because it was the only network that I could get an acceptable signal with in my area (on the Suffolk coast).
I have noticed the signal deteriorate over time. It first started a few years back when I couldn't get a steady signal with my Nokia 6670 less than 200mtrs from the antenna, resulting in choppy call quality. I have reported the issue on a number of occasions, but they have always said there are no faults. I reported issues again when I upgraded to another handset in 2007 and on a number of occasions until 2008 when I upgraded the handset again. Since then things have got worse. I upgraded to a Nokia N900 in May of this year and I now watch the handset switch between 2G and 2.5G.
I have installed an application called "Celltower Info" on my phone and sometimes it reports that I'm connected to cell Id. 58650 (which is the 2.5G mast that is around 200-300mtrs away). When it switches down to 2G, Celltower Info will then tell me I'm either connected to cell Id. 5831 (which is over 3 miles away) or cell Id. 18282, no idea where this one is, but I've seen 4 different cell Id numbers reported and the signal is up and down like Vanessa Mae's elbow. When I'm at work things are far worse. I'm supposed to be in 3G coverage but it's switching between 2G and 3G all the while.

Yet Vodafone insist there are no problems in my area, and that I send the phone to them for "repair". I have had the phone checked out by a Nokia Service Centre who have reported no faults with the handset. That was the last message I posted on the Vodafone Forums a month ago and there was no response from Vodafone.

Any ideas/advice from anyone please?

Vodafone

Hi LNB,

I'm disappointed to read about the problems you're encountering here but I'm sure the Web Relations Team can help you further.

As you've come across problems with our Contact us form could you send details of the account in question to webrelations@vodafone.com marked for my attention and I'll take a closer look at things for me and get back to you as soon as possible.

When sending the email could you also include a link to your thread here so I can correspond query?

Kind regards and I look forward to hearing from you again soon.

Lee

Web Relations Team

Vodafone UK