Vodafone complaints

Vodafone

Hi all,

If anyone still needs help with the issues they've posted about, email me via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

rob_hawke - I've got your email and I'll get back to you as soon as possible.

gallifreyangirl - I've got your dad's email and I'll get back to him as soon as I can.

eagle, dandouna77 and mrsw1983 - I replied to your emails yesterday.

Kind regards,

Lee

Social Media Comms

Vodafone UK

dandouna77

Vodafone_company_representative wrote: »

Hi all,

If anyone still needs help with the issues they've posted about, email me via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

rob_hawke - I've got your email and I'll get back to you as soon as possible.

gallifreyangirl - I've got your dad's email and I'll get back to him as soon as I can.

eagle, dandouna77 and mrsw1983 - I replied to your emails yesterday.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Hi Lee

Yes, you emailed me asking to fill another form:

Hi Dunia,
Thanks for your email.
I'm sorry to hear of your dissatisfaction with the level of service you've received.
So I can access your account, please complete the Contact us form here.
To access the form you'll need to enter the code WRT135.
Kind regards,
Lee
Social Media Comms
Vodafone Limited
Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN
Registered in England No 1471587


I did not receive any further emails that can help me with my ongoing plight. Id be grateful if this can finally be resolved please.

mobilejunkie

How could you if you didn't send the email he requested?

dandouna77

Dear Lee

Just to be clear, I did fill out the form for the second time after filling out the email version of the form this week so thank you for making enquiries.

I have received an email today from Vodaphone saying that my “order” is ready at the shop for collection. The email does not explain what the order is. I did not order anything from Vodaphone. My line is disconnected and requires reconnection. If somebody can kindly call me on my landline that you have details of or email me and explain what is happening please, Id very grateful. Thank you in advance.

diamonds

dandouna77 wrote: »

Dear Lee

Just to be clear, I did fill out the form for the second time after filling out the email version of the form this week so thank you for making enquiries.

I have received an email today from Vodaphone saying that my “order” is ready at the shop for collection. The email does not explain what the order is. I did not order anything from Vodaphone. My line is disconnected and requires reconnection. If somebody can kindly call me on my landline that you have details of or email me and explain what is happening please, Id very grateful. Thank you in advance.

It is probably a replacement sim given they disconnected you in error, call the branch and ask It's alot quicker than sending in the mail so I'm guessing from account details V know you are very near a branch and not the countryside.

dandouna77

diamonds wrote: »

It is probably a replacement sim given they disconnected you in error, call the branch and ask It's alot quicker than sending in the mail so I'm guessing from account details V know you are very near a branch and not the countryside.

Hi Diamonds

Thanks for explaining that to me. If that’s the case, why couldn’t Vodaphone explain so? I will call the branch first as advised and confirm this. Although I don’t live in the countryside, it’s not that convenient to take a trip into town to collect this. Are they really scrimping on postage costs for a mistake they made?! Even so, a simple explanation from any of the 8 Vodaphone parties I have spoken to would have helped.

Vodafone

Hi dandouna77,

As I've not received any further emails from you, please complete the form again and I'll get back to you as soon as I can.

Kind regards,

Lee

Social Media Comms

Vodafone UK

dandouna77

Vodafone_company_representative wrote: »

Hi dandouna77,

As I've not received any further emails from you, please complete the form again and I'll get back to you as soon as I can.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Hi Lee

I'm grateful that you are attempting to help but I'm not sure what you mean by not having received anymore emails from me. I have just filled the form again as requested making it the fourth time I fill the form now. There seems to be a serious communication problem here. Instead of more form filling why cant Vodaphone call me back on my land line as numerously promised ? Can you also please explain what the order waiting for me at the shop is? I never made any orders to Vodaphone.

rob_hawke

Vodafone_company_representative wrote: »

Hi all,


rob_hawke - I've got your email and I'll get back to you as soon as possible.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Hi Lee

I filled out the contact us form as per your request in the email you sent me at 15:20 on Friday.

Is there any update at all please as haven't heard anything back as of yet?

latinstar

I have sent an email after reading this link after trying your contact link but it will not let me access it. Please confirm you have it before I have to post all the details of the appalling service from Vodafone.