Vodafone complaints

Silk

DanStanDaMan wrote: »

My issue appears to be slightly different from most in that I am actually a 3 customer, using a phone bought from them on a contract. Unfortunately it appears that VODAFONE have blacklisted my handset, despite it being in my possession all of the time (and having never been on vodafone or had a vodafone sim in it ever!).

Who did you buy the phone from ?
If the contract has a default against it they will block the phone

DanStanDaMan

Hi Silk, the phone came from 3 when I started the 3 contract. Never defaulted against it and never had anything to do with vodafone that would cause them to block it!

Silk

DanStanDaMan wrote: »

Hi Silk, the phone came from 3 when I started the 3 contract. Never defaulted against it and never had anything to do with vodafone that would cause them to block it!

How do you know it was Vodafone that blocked it ?

DanStanDaMan

3 have told me that, as have the local phone repair shop.

Silk

DanStanDaMan wrote: »

3 have told me that, as have the local phone repair shop.

Unusual but if correct and as you say it has to be an error. Why not contact the rep as per the usual instructions

DanStanDaMan

I wasn't sure I could contact him direct without posting on here first

Silk

DanStanDaMan wrote: »

I wasn't sure I could contact him direct without posting on here first

Yeah just follow the instructions as per above and then post the ref num from the automated reply

DanStanDaMan

Ok done.....Ref #9815572......

funkys_sister

Hi Lee
Thank you so much for sorting out my problem it is so nice that I only had to explain something to you once and you manage to sort it out not like the experience I had with vodafone call centre but like I say Thank you Lee for all your help.

Bob_Horton

I have been trying for the last 3 days to sort out my online vodafone account and yesterday was supposed to receive a call from a service adviser at 4:30pm, guess what........file this along with all the long list of vodafone broken promises.
SO.....lets contact the CEO........guess what "Sorry we are tweaking the web site at the moment"
What a shower of incompetents.
Can anyone tell me how to contact someone at Vodafone who is able to sort problems out and I don't mean the 03333040191 "lack of customer service" number that goes into a loop of fixed answers none of which apply to me and eventually tell me to go on the web site, which is being tweaked, and then hangs up.
Maybe someone could refer me to a good supplier?