Vodafone complaints

DanStanDaMan

My issue appears to be slightly different from most in that I am actually a 3 customer, using a phone bought from them on a contract. Unfortunately it appears that VODAFONE have blacklisted my handset, despite it being in my possession all of the time (and having never been on vodafone or had a vodafone sim in it ever!).

Not being a customer of theirs they refuse to speak to me as they have none of my details....today I have had one 20 minute phone call fail when they tried to connect me to a different department, one customer services rep hang up on me after failing to understand my query and the third was just plain rude and hung up on me after he failed to assist me in the slightest and refused to pass me to either a supervisor, manager or the complaints department.
:mad: :mad: :mad:

I wonder if Lee - Vodafone Company Rep can assist me in any way getting my phone back working as Vodafone are not replying to my phone calls nor are they replying to 3's fraud department who are also trying to contact them.

Silk

DanStanDaMan wrote: »

My issue appears to be slightly different from most in that I am actually a 3 customer, using a phone bought from them on a contract. Unfortunately it appears that VODAFONE have blacklisted my handset, despite it being in my possession all of the time (and having never been on vodafone or had a vodafone sim in it ever!).

Who did you buy the phone from ?
If the contract has a default against it they will block the phone

DanStanDaMan

Hi Silk, the phone came from 3 when I started the 3 contract. Never defaulted against it and never had anything to do with vodafone that would cause them to block it!

Silk

DanStanDaMan wrote: »

Hi Silk, the phone came from 3 when I started the 3 contract. Never defaulted against it and never had anything to do with vodafone that would cause them to block it!

How do you know it was Vodafone that blocked it ?

DanStanDaMan

3 have told me that, as have the local phone repair shop.

Silk

DanStanDaMan wrote: »

3 have told me that, as have the local phone repair shop.

Unusual but if correct and as you say it has to be an error. Why not contact the rep as per the usual instructions

DanStanDaMan

I wasn't sure I could contact him direct without posting on here first

Silk

DanStanDaMan wrote: »

I wasn't sure I could contact him direct without posting on here first

Yeah just follow the instructions as per above and then post the ref num from the automated reply

DanStanDaMan

Ok done.....Ref #9815572......

funkys_sister

Hi Lee
Thank you so much for sorting out my problem it is so nice that I only had to explain something to you once and you manage to sort it out not like the experience I had with vodafone call centre but like I say Thank you Lee for all your help.