Vodafone complaints

vaselinequeen

Oh god. Scratch that - I have service but now a completely dIfferent number. Please contact me urgently Lee, this is having a huge impact on my personal life and business!

unhappyvodacust

Lee they have taken the £33.85 and i STILL have not received any refund!! What is going on?? Please can you contact me asap. This has to stop

ConsumerGuy0016

unhappyvodacust wrote: »

Lee they have taken the £33.85 and i STILL have not received any refund!! What is going on?? Please can you contact me asap. This has to stop

Contact them directly.

(Text removed by MSE Forum Team)

Both are the contact details of the Director's Office at Vodafone. They will deal with your complaint swiftly.

Vodafone

Hi Leon W and bagand96,

I replied to your emails yesterday.

vaselinequeen24 - As promised, I'll call you later today.

unhappyvodacust - Thanks for your time earlier.

As discussed, I'll update you again by the end of the day.

Kind regards,

Lee

Social Media Comms

Vodafone UK

frothey

Hi Lee - received a new iPhone for my son on Jan 6th - from new it has had 3G signal but can't receive data. Managed to get into Vodafone shop today and they said SIM swap would sort, it didn't. Spent a couple of hours with Apple support with no luck - they said I'd need to go to nearest retail outlet (120 mile round trip!) but they haven't got appointment free for another week.

I've spoken to Vodafone tonight about a replacement handset as this one isn't fit for purpose, first two attempts were useless, they kept trying to put me through to the buy back team who don't work weekends. Third attempt and I eventually got through to someone, but they said as I'm 72 hours outside of their return period they'd only repair, despite admitting I'd never actually been able to receive data - but I'd need to go into the shop again (which I can't do for another week) to get a "loan" handset, and then being another couple of weeks until I'd possibly get back a phone. Not very impressed with the service as I've got 4 contracts with Vodafone and been with them for a good number of years.

Do my statutory rights under distance selling (was bought via internet) and the goods not being fit for purpose over rule any company policy on repairing that Vodafone operate? 14 Days isn't a reasonable period in my eyes, especially with the inconvenience caused.....

vix100

I left Vodafone a few months ago and ported my number to Sainsbury mobile (PAYG). Now Vodafone have reactivated an old friends and family subscription that I cancelled over a year ago, and somehow are taking the payments from my Sainsbury credit. You know how difficult it is to deal with their 'customer service' when you're a customer....even harder when you're not!

Vodafone

Hi frothey and vix100,

So I can take a closer look at things for you, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

frothey

Thanks Lee - WRT135 - MSE [#9280466]

DragonQ

I was told I'd get a confirmation email up to 24 hours after filling in the NUC request form. I filled it in on both Saturday and Sunday and have received no confirmation. No money has been taken from my account either.

vix100

Thanks Lee, I had already e-mailed you
9270712



My new provider have this new-fangled thing where you can e-mail them through the website, they reply and put things right. Amazing.
After days and hours trying to work out how to get an answer from VF an e-mail to Sainsburys mobile sorted it, including a refund immediately.
Please could you simply check that my number is now removed from any and all contact with VF, and that my credit with my new provider will not be debited again.