Vodafone complaints

114894dk

Ditto on porting, requested 23 Dec, told 29 Dec, didn't happen - now told 2 Jan. I have no faith, utter tosh of a company - it should take 24 hours.

DragonQ

I've now given my IMEI to Vodafone 3 times. They really don't read emails before replying to them.

judderman62

ah well in the interests of balance .. I've been with voda for years and years , never had a problem and few occasions needed to contact them they have been superb - The Rolls Royce of telecoms suppliers in my eyes.

kumaraj

Hi,
I am tired of contacting customer services with no help and support available for their unnecessary bills but customer service will keep adding late payment charges for their own created bills.

Customer services continuously threatening and harassment of suspension of your account and force you to pay those conflicted bills with their late payments as well even those bills were under complaint procedure.

customer service is continuously telling lies of taking monthly payments and even forcing me to pay of those monthly payments twice but again showing bill after that by telling me that bill taken for conflicted amount which was already waived off.

Never use or take any service with vodafone as it is full of fraud and cheats in customer service to charge you extra and create bills for you with late payments.

Please help me as i am facing lot of harassment with no help or support available from vodafone.
thanks

mobilejunkie

judderman62 wrote: »

ah well in the interests of balance .. I've been with voda for years and years , never had a problem and few occasions needed to contact them they have been superb - The Rolls Royce of telecoms suppliers in my eyes.

No wonder we're quickly becoming a third world country if they are the "Rolls Royce" of telecom providers. Won't be long then before we're a no-world country.

Vodafone

Hi all,

k4tym - Thanks for your time yesterday.

As promised, I'll get back to you once I have an update.

abhi.norwood - I've you've emailed our CEO, our Directors Office will be in touch with you.

Shin_24, ruth_danielle, 114894dk and kumaraj - If you still need help with your accounts, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

DragonQ - So I can chase things up for you, let me know your email reference number from our automated reply.

Kind regards,

Lee

Social Media Comms

Vodafone UK

DragonQ

Vodafone_company_representative wrote: »

Hi all,

DragonQ - So I can chase things up for you, let me know your email reference number from our automated reply.

Kind regards,

Lee

Social Media Comms

Vodafone UK

8968513

Cheers.

Vodafone

Hi DragonQ,

I haven't been able to find your details from that reference number.

So I can help you further, email me via the contact details provided in post 2888 above.

Kind regards,

Lee

Social Media Comms

Vodafone UK

razar

Lee, I've been waiting for you to get back to me since 12/12/2004.
I've still not received transcripts of my phone calls with you or any other letter or email regarding the ending of my contract with Vodaphone.
I have a new sim and my number is porting over today, however I cannot find any information regarding an unlocking code from Vodaphone.
Can you help me with this ASAP as it does appear that you're the only representative that Vodaphone has in the UK!

k4tym

Still no update for me? Is it possible to request transcripts of all my calls ever place with Vodafone?