Vodafone complaints

robbies_gal

i know theyre very helpful the reps but i dont know how or why they would resolve this as u didnt even get the phone from thm in the first place!

pint6x

Oh my word, I have cooled off a bit now.

I have had the most frustrating time today with Vodafone and their customer service just goes from bad to worse.

Let's say I have 4 phone numbers - all private. I decide that 1 is going to be my business account, so that's what happens.

I then have 3 private numbers (which my 3 sons use, but I pay for) and my own number which is a business number paid for through my company.

Now, no. 1 son is now a big boy with his own job, so we go into the Vodafone shop in Marlborough and transfer his number to his own account and he can start paying for it.

What they DON'T tell me is that in order to do this, they will DELETE my account from their system, even though it still has 2 other private phone numbers registered on it.

I try accessing the accounts on the website. Nothing doing.

I phone up - I try and get sense from the customer rep - then (for a reason known only to them) they transfer me to the Business line support. So I hold and get put through to Corporate, so I say I didn't want to speak with you - I want to know what's happened to the 2 private numbers I have. She puts me back thru to the private customer phone help bit. When eventually I get to speak to someone, I am told that I should have created a new account. WHAT? How was I supposed to know? They deleted the ****ing account without telling me!!!

By this time I am so incredibly frustrated, having been on the phone for over 25 minutes of which only 3 are actually talking to someone. When I am told, again, that it was my responsibility to create a new account, I lost it, swore at the rep and hung up.

So I go back online. Someone appears out of nowhere offering a dialogue box, so I try again.

Apparently it's my fault that I didn't know the account was being deleted and it's my fault that another account didn't get set up.

Oh, and also, the account has been deleted for MY security and privacy in case the new user of the number that got transferred might access my account. Well, the new owner is my son and he's not really interested in my account.

What I repeatedly stress and do not get a straight answer for is WHY DID NO ONE TELL ME THE ACCOUNT GETS DELETED??

I am so angry by this point I am ready to hurl the computer through the window.

Why can't someone say - Yes - I see your point - that's not very good is it - I'll set up your account again immediately.

Instead of which I am repeatedly told I should have known, the system works this way for my security etc. etc.

This person then asks me for the main number on the new account I'm going to set up - I walk out of the room to go and find my phone so I can look the number up. I am no more than 30 seconds away from the screen - when I get back, this customer services drone has vanished!!!

IF YOU HAVE A CHOICE - NEVER GO TO VODAFONE

They are terrible. I have little choice because there isn't really a decent signal from anyone else around here, but boy do I need to move away from them as soon as.

VODAFONE ARE APPALLING and they compound this with dreadful customer service which is constantly trying to defend their shoddy lacklustre performance by putting the blame on me.

VODAFONE ARE TERRIBLE

Annie._2

You purchased the phone from Carphone Warehouse and, as the phone came from their stock, they should have repaired or replaced the phone not sent you to Vodafone.

There is no reason for Vodafone to replace a phone supplied by a third party, you would hardly expect Carphone to replace a phone supplied by Vodafone.

pint6x

To compound all this, I can no longer access my business account online - it says it wants my account number to "verify" the account.

I type in my business line account no. and it says "invalid code entered" I type in my private account no. "invalid account entered".

I still get a pop-up asking me if I want help choosing a contract though! they're always there if there's a contract to be signed, but if you want help?? hahaha :rotfl:

I am so utterly fed up with their dreadful service - it just cannot get any worse. But then I read about someone being pursued for some money after they cancelled a contract within the cooling off period, and being threatened with FPC!!

Good old Vodafone strikes again!

It really makes you wonder if there's anyone in customer service with two brain cells to rub together :mad:

pint6x

To compound all this, I can no longer access my business account online - it says it wants my account number to "verify" the account.

I type in my business line account no. and it says "invalid code entered" I type in my private account no. "invalid account entered".

I still get a pop-up asking me if I want help choosing a contract though! they're always there if there's a contract to be signed, but if you want help?? hahaha :rotfl:

I am so utterly fed up with their dreadful service - it just cannot get any worse. But then I read about someone being pursued for some money after they cancelled a contract within the cooling off period, and being threatened with FPC!!

Good old Vodafone strikes again!

It really makes you wonder if there's anyone in customer service with two brain cells to rub together :mad:

fatboyonadiet

fatboyonadiet wrote: »

Anyone had any good offers on the Sony Experia Z from Vodafone? Looking to upgrade, had an OK offer but hoping for a little better!

Got offered a good deal on Thurs, rung up Fri to take it out, no record of me being offered that deal so they won't give it now! So much for recording all calls!

Vodafone

Dibee wrote: »

Oh I can soo relate to what you are saying I too am at the end of my tether with Vodafone. Have being trying to deal with their Transfer of ownership team - I say trying. This department is not in this country, I as a business customer am not allowed to speak to them, business customer services also not allowed to speak to them (unbelievable I know) I can only contact them by e mail to try and get an update on what is happening. Not a problem usually only this department is allowed to take up to SEVEN days to respond to each e mail. E mail number one took five days and e mail number two has yet to be responded to but it is only early days yet as it was only sent Sunday morning (6 days ago). I have been told one of business accounts was set up incorrectly (two years ago) and I had to take all my documents back into the shop only when I got there was told this had now been sorted only to get an e mail (yipee) four days later asking me for my documentation. I have spent hours over the last three weeks either in the shop (staff have been great) on the phone to customers services (who agree it is ridiculous that no one can speak to this department)and still I have no idea what is happening!:mad:

fatboyonadiet wrote: »

Got offered a good deal on Thurs, rung up Fri to take it out, no record of me being offered that deal so they won't give it now! So much for recording all calls!

Hi Dibee and fatboyonadiet,

Thanks for making me aware of your respective concerns.

If you'd like to take a closer look into things could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches me could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

Hi AMW1981 and pint6x,

I've received your emails and will get back to you both as soon as possible.

Kind regards,

Lee

Web Relations Team

Vodafone UK

tdighton

Silk wrote: »

Sounds like you had a faulty charger rather than a phone and now you've used the wrong charger to charge the phone and cooked it.

I havent used a wrong charger i used a samsung one and i went to the vodafone shop yesterday and was given and brand new battery and had a brand new charger sent to me. the phones still over heating even when its not on charge and just on the side it starts to get quite warm. I was told by the sales assistant that the manager can authorise having my contract renewed earlier then it should be and that she would get him to call me the next day as in today and guess what no call yet again! So now im stuck with a dangerous phone and a contract i cant renew till Oct

tdighton

wrote:

Hi Tanita,

Thanks for keeping me up to date with developments - albiet not the news I was hoping for.

Please be assured that I'll follow up on this with you again as soon as I can.

Kind regards,

Lee

Web Relations Team

Vodafone UK

I went into the Vodafone shop yesterday as it started turning its self off then came back on again and said service unavailable which it then started to get hot. so i pooped in there the lady said to me a manager could bring my contract renewal forward to solve all this but he wasnt in. She the went and got a battery and told me to leave my phone there whilst i went round town and they would put it on charge and see what happened.

When i got back she was busy so a guy come and spoke to me the whole time i was speaking to him he was looking else were and dint seem intrested in what i was saying. He went and turned my phone on and gave it back to me, as he did it turned of so i took the back of and the battery fell out they actually put the wrong size battery in and he dint seem to care and i said i wanted a new one as they had thrown mine away so he went and opened a brand new samsung galaxy ace and took the battery and put it in my phone.

I said to him i would like the manager to call me as i wanted to discuss about having my contract renewal brought forward for all the hassle what has happened! (he said that he was in tomorrow (saturday) he took my name and umber and said he would make sure he called me. Guess what no phone at all!!.

My phone still getting quite warm with a new battery and new charger and also when its not on charge as well.

I rang up vodafone tonight and asked to speak to a manager he said yes of course you can but could and you explain to me why so i briefly told him the he said no sorry you cant you need to go back into the store its a hours drive from me and i dont drive!.

Even the lady in the store said its sounds like there was a faulty batch of samsung galaxy ace!

Yogibear

I`ve had no trouble wth Vodafone,getting a bit grief from o2 at the moment but heh it`s not the end of the world is it