Vodafone complaints

CAinbangkok

Any resolution to the 'no service'/HRL problem? I am overseas with my UK mobile - unable to receive calls/emails for over a week and get cut off any UK call I make after exactly 2 mins (most fail first). Have called Vodafone Cust services (Team 25) every day for 7 days - international calls of course - and had to call 26 times yesterday alone. They still can't get their stories straight - mysterious bar appeared on my phone apparently causing original 'no service' problem but now got that removed (took 4 days of calls) but still can't receive call or emails and nobody at Vodafone seems concerned to get this sorted and every single call has cotnradicted the info their last rep gave me. Losing the will....sent email (they don't usually bother to reply)- does the CEO care about Vodafone's abysmal service?? My company pays £500-£1000 pcm for my bill alone as I travel regularly...any recs for alternative provider?

grumbler

CAinbangkok wrote: »

... does the CEO care about Vodafone's abysmal service??

It's a rhetoric question. Obviously the CEO either don't care or just incapable or doing the job that they are supposed to do. For many years they are flooded with complaints, but prefer to do the job that the CS are supposed to do in the first place.

...any recs for alternative provider?

I think Vodafone have the best prices/bundles for roaming, but all other networks are very eager to provide you with good roaming and overcharge you for using it.

mr.brightside87

Just as a follow up to my previous post way back in may/june (I've been working my socks off, don't hold it against me)...

All sorted. It was a bill to somebody else. Everything is plain sailing.... For now!

debs_knott

I received a text message from Vodafone today advising my bill this month was £109!! Over 3 times what my contract is! I called Vodafone Customer Services (if you can call it that!) to ask how I'd gone over & was told I'd used over 8 hours worth of calls totalling over £60.

I'm not being funny, but a courtesy text might be nice to make me aware of this.. But noooo! I explained to the very unsympathetic "customer service" agent that I can't afford to pay it as I'm moving out in less than 2 weeks & need every spare penny I have for the deposit & his response was "well if you go over your minutes you should expect to pay".

I understand that, but how the hell am I supposed to know I've gone over my minutes? Every time I try to log on to the website it boots me out & nobody mentioned, until today, that there is a number you can call to view how many minutes/texts you have left.

I threatened to leave, but of course this idiot didn't give a sh*t. I then asked to speak to his supervisor who "wasn't available but will call back within 24 hours". If I don't receive this call back I wouldn't wanna be the person that answers the phone to me tomorrow when I call in again!

Fortunately my contract expires next month. Will I be renewing with Vodafone?! Hell no!

grumbler

Usually I am the first to blame Vodafone. Not this time.

debs_knott wrote: »

I received a text message from Vodafone today advising my bill this month was £109!! Over 3 times what my contract is!

Well, this is a contract, not PAYG.

I called Vodafone Customer Services (if you can call it that!) to ask how I'd gone over & was told I'd used over 8 hours worth of calls totalling over £60.

You must know better how. 8 hours is a big amount that is difficult to use inadvertently.

I'm not being funny, but a courtesy text might be nice to make me aware of this.. But noooo!

Well, it would be fine, but you cannot presume that they do this.

I explained to the very unsympathetic "customer service" agent that I can't afford to pay it as I'm moving out in less than 2 weeks & need every spare penny I have for the deposit & his response was "well if you go over your minutes you should expect to pay".

Why do they have to be sympathetic? It's not their business if you can or cannot afford this.

I understand that, but how the hell am I supposed to know I've gone over my minutes?

There are many obvious methods. E.g. checking your usage online. Or using a free automated telephone system for contract customers. Or a counter in your phone that you reset at the start of each billing month.

Every time I try to log on to the website it boots me out & nobody mentioned, until today, that there is a number you can call to view how many minutes/texts you have left.

Who had to mention this? RTFM springs to mind. All operators send you a small booklet with a sim-card that has all the essential information. The same information is easily available on the website.

Vodafone

Hi animeshvodafone,

I am sorry to hear that you are experiencing some issues.

As Ann S has mentioned, with you being a customer of Vodafone Essar it is difficult for me to help. Why not contact them via Facebook or Twitter. I am sure they will be more than happy to look into this for you.

Hi CAinbangkok,

I don't personally deal with business accounts but if you drop me an email to the address here with WRT135 FAO Heidi in the subject and include a link to this thread, I can pass this on to the people who can help to resolve it for you.

Hi debs_knott,

I am sorry to hear that you have had an unusually high bill this month.

I will be more than happy to take a look into this for you and provide a breakdown of the costs. Also, as you have mentioned you are having problems logging in to My Account then I will be happy to help to resolve this for you. If you send me an email to the details above, I can discuss this in more detail.

So you know for future reference, you can check your usage by dialling 44555 from your handset.

Best wishes,

Heidi
Web Relations Team
Vodafone UK

Lizziefloyd

Appaullingserv9ice from vodafone, ongoing complaint for 2 months with them as the network kept rejecting my calls and it was faulty sim, since then it has just gotten so bad i have been so stressed, I am now no longer a customer with them but have ongoing complaint over and error they made and caused me bank charges which i doubt i will get back as i do not have a scanner to scan my bank statement into the computer to send them in the only format they told me they would accept, i asked an address and have been toldf no.

they don't read emails properly, mis advise you and do no care you get pased from pillar to post and still no eresolution.

I WOULD NOT RECOMMEND THIS COMPANY IT IS A JOKE AND COMPLETELY USELESS.

grumbler

Everything you say about Vodafone sounds very familiar and doesn't come as a surprise.

You can use a digital camera instead of a scanner. What format do they want?
Also, scanners are usually available for free in libraries.

Vodafone

Hi Lizziefloyd,

It's disappointing to hear that you have experienced these issues.

You have mentioned that you already have an ongoing complaint, however if you need me to help with anything then you can contact me via email to the address here with WRT135 FAO Heidi in the subject. Please also include a link to this thread.

Many thanks,

Heidi
Web Relations Team
Vodafone UK

RightyTightyLeftyLoosey

I've had serious problems with 3G and 2G data services on Vodafone in central Edinburgh, the people replying to queries on the Voda faults board admit there is a problem with a cell site near my flat which seems to have been ongoing for months but no resolution. I am now going to buy a BlackBerry SIM free as I am still in contract, so I'll be £450 to £500 out of pocket, but hope this improves my ability to access the data I am paying for. Am out of contract next year on my handset, so it might be back to O2 time. Spend £100 to £150 per month with Voda, not impressed.