Am I Making A Fuss About Nothing? Opinions Please.

Flyboy152

rustyboy21 wrote: »

So I take it that you find it acceptable for the general public, to verbally abuse shop staff and anyone who may appear to be working for that shop then?

Yes, because that's exactly what I said. :rolleyes:

I suppose that you also totally accept that when nurses and ambulance staff are verbally and physically abused, by said general public, that that is ok thats what they are paid for?

Again, you know me so well. :rolleyes:

There is one heck of a fire hazard with all these strawmen you seem to be building.

No One whoever they are who works in the public service industry, whether that is is shops or hospitals, should need to put up with the abuse thay are given, by the general public, and dont think it is only the chavvy scum, who do it, the worst offenders are the so called ' well off/well to do' who think the world revolves around them.

A bit of payback to these critters is only what they deserve

And with that sort of attitude, it is no wonder the public get a bit miffed, don't you think?

Flyboy152

rustyboy21 wrote: »

me thinks flyboy is a wee little troll , just trying to create an issue , which isnt there

So, in answer to my previous question, I presume that is a firm yes.

Flyboy152

ruthber wrote: »

I think a lot of people do not even know what "Vol-au-vent cases" are. I consider them quite old-fashioned now and have't really seen them in a shop for a long time. it is also possible OP has mistook another customer for a member of staff it is quite easy to do.

I think they are now referred to by some, incorrectly, as "crostini"?

Flyboy152

faded_flowers wrote: »

THIS.

In my job we regularly take a customer to the product they want (or find it in the back if the shelf is empty), carry the product to the till and then even to the car if they want.

How many times do they praise anyone to a manager? I can count it on one hand for the whole store... Though a lady did give me a packet of Munchies once out of the back of her van XD

I do and have on several occasions, praised good service. I will make a point of joining the queue at customer service, to mention to person at the desk, if I want to single out an individual for helping me, or going beyond what would normally be expected of them. The problem is that the supermarket and other retail outlets themselves seem to actively discourage such behaviour from their customers. The people at customer services often behave indifferently, they rarely pass on any praise and there is no clear mechanism for customers to bring this to the attention of management.

When shopping in a homeware/DIY depot recently, I had telephoned ahead to ask if they had a particular type of product to sell. The person I spoke to confirmed that they did, he gave me his name and the department he worked in (not the one where this product was sold) and when he would be available to help me when I arrived. When I got there, he remembered the whole conversation. He took me to the relevant shelves, gave me a synopsis on the features and benefits on the different choices and made two recommendations to suit my needs. Neither of which was the most expensive on offer. I made my choice, based on his ability to demonstrate his enthusiasm, knowledge and skills. He was able to train me on the use of the product and how to avoid any pitfalls when using it and how to care for it. He also described the accessories and how to fit them. He suggested that I wait until I have had the product for a couple of weeks before deciding on what ones I thought I might need.

All this took about ten-fifteen minutes, I left with the product I needed and will return there if I need anything similar, as well as any of the aforementioned accessories.

I went to the customer services desk and as they were quite busy dealing with returns, I asked to speak to the manager. The manager took nearly ten minutes to get there (I don't know what he was doing during that time, but I could see him in the back office, behind the service desk, reading something). I described my experience to him, but his response, to say the least, shocked me. He said that he did not have the time to listen to customers telling him how well his staff were performing and would have preferred that I had written in. I asked about what address I such direct my praise to, but his reply was even more shocking, "I have no idea," he said.

tmcallister74

Dear Sunny Sue...thank you, thank you, thank you for posting this thread. This is something I've been saying for a while now, as to the attitudes of large retail companies. What has happened to customer service? I have worked in retail for a number of years, and because I have been brought up with manners and respect I am appalled as to the way customers are treated at times.

Something I have noticed is that the large retailers just don't give a damn! Smaller companies are more genuinely attentive because they rely more on a sale. Much larger companies have other ways of getting and making money out of you.

For example: I ordered two wardrobes from Argos, one of which arrived obviously damaged because the packaging was wet and damaged so much that it was impossible for the item inside not to have arrived unscathed. The delivery drivers wouldn't take the item away, and I was told to phone 'customer services' to request a return and refund, which could take upto 14 days. Argos wouldn't issue a refund until the damaged item had been returned to its depot. If I wanted a replacement I would have to order another one and wait upto 14 days for that one to arrive. Low and behold it would mean that Argos would have twice the money in their account earning interest (potentially upto 14 days worth)!!

Whilst on the phone I ordered the replacement wardrobe, guess what turned up 14 days later!!?? A sofa.....:(

Have you noticed how inefficient Argos are now? Other than large items, you used to be able to walk into any Argos and pick up your chosen item there and then (9 times out of 10). Now, (9 times out of 10) it's either out of stock or you have to wait 3-4 days for it. What's the point of ordering online!!!

P.S. I never got any apology from them, and when they tried to reorder the new wardrobe they were out of stock. Needless to say I sent the first one back and waited upto 14 days for my full refund. So now I make a point of NEVER ordering with them (and I advise my friends not to order with them either). It's all rubbish quality anyway and not cheap with it).

Thanks for the rant....I think it's important that these companies know how the smaller man feels.

P.P.S I'd be happy to go on Daybreak with Martin Lewis to discuss these issues. Argos are not the only large retailer that I've had issues with.

Alexandra x

picasso2

Well all I can say is why don't people vote with thir feet ?

I shop mostly online these days , used Asda for a few months and problems every time. Complained every time a yeah I ot my delvary charge refunded etc but the service did not improve. Wrote to head office and the response was fairly bog standard sorry heres a £10 credit in your account. Its still there s far as I know. I now use Tesco , haven't had a single problem although a little moreexpensive.

As regards other items , if I want a quality item and a quality service I shop local . Great product granted slightly more expensive but generally delivered and asemmbled and last longer. I also have the warm glow of supporting local small buisnesses.

Not sure why people want caviar and champagne and are only prepared to pay for lager and peanuts.

Just saying.......

ebayqueen_2

Hi therer

I wouldn't forget about it.

Actually write a letter to one of the company directors. Large supermarkets make us feel that they are doing us all a big favour by existing. We create their profits and we deserve to be treated with respect.
I asked a young fella one day in Tescos a question about a product as the shelf was empty. He told me he would go and check and he never came back!!!!!!!!! I left it.

Another time I went to approach a young girl ...(actually student who works in local tesco) a question, she was talking to 2 of her friends and as I turned to walk away she laughed out loud. I felt like the ground should open and swallow me up!!! I picked up the courage and just said...
ARE YOU LAUGHING AT ME!!!!!!!!! in quite an adult/mother/teacher:D tone
She nearly fainted and her friends abandoned her!!! She was really shocked. She went out of her way to be nice and watched me like a hawk in case I went to report her!! To this day she freezes when she sees me!!!!!!!!!!!!
seriously I am a really nice smiley friendly person:)

We shouldnt accept ill mannered behaviour ... I know the wages are not great for these workers but most are very helpful and friendly.

We have to fight the fight!!!!!!!!!

Large companies spend alot of money on smiley actors to encourage us via their annoying adverts to frequent their store. So we deserve to be treated with a bit of manners.

Power to the people!!!!!!!!!:rotfl:

Blobby8_2

Flyboy152 wrote: »

Well, if they all have that attitude towards the customers, is hardly a surprise so many complaints are made.

If by "they" you mean the supermarkets they dont. The point is that if you want personal service then you shouldnt be in a supermarket, I get irritated by stupid and/or idle people, who waste the time of staff whose salary I am ultimately paying.

Flyboy152

Blobby8 wrote: »

If by "they" you mean the supermarkets they dont. The point is that if you want personal service then you shouldnt be in a supermarket, I get irritated by stupid and/or idle people, who waste the time of staff whose salary I am ultimately paying.

" They" is referring to those who consider "A bit of payback to these critters is only what they deserve" to be an acceptable attitude. Regarding customers to be "chavvy scum" etc. is not what their employers pay them to do.

Customers on the whole do not expect personal service, but perhaps a little respect, fairness and courtesy wouldn't go amiss.

rustyboy21

Flyboy152 wrote: »

" They" is referring to those who consider "A bit of payback to these critters is only what they deserve" to be an acceptable attitude. Regarding customers to be "chavvy scum" etc. is not what their employers pay them to do.

Customers on the whole do not expect personal service, but perhaps a little respect, fairness and courtesy wouldn't go amiss.

What you fail to realise is that Respect is a 2 way street, my friend

You are not paying the employees wages, the supermarket is.