Am I Making A Fuss About Nothing? Opinions Please.

flashnazia

A friendly lot in here eh?

I agree with the OP. Ppl, whether staff or not, do not need to be so rude.
And not knowing what vol-au-vents is, is no excuse. (For the record, you can fill them with chicken and brie, red peppers and cheese, the list is endless.
What Morrisons was this?
I find Morrisons customer service dire anyway, which is why I don't go there much.

mulled_wine

ruthber wrote: »

I think a lot of people do not even know what "Vol-au-vent cases" are. I consider them quite old-fashioned now and have't really seen them in a shop for a long time. it is also possible OP has mistook another customer for a member of staff it is quite easy to do.

probably wanted to serve with Galliano or blue Curacao

(I used to scoff them FROZEN from Mum's freezer. Loved them. She never realised why she never had any when she hadn't used the entire box the last family party, lol. This was in addition to handfuls of frozen peas. Why I never got tummy ache, I'll never know!)

spike7451

mulled_wine wrote: »

probably wanted to serve with Galliano or blue Curacao

(I used to scoff them FROZEN from Mum's freezer. Loved them. She never realised why she never had any when she hadn't used the entire box the last family party, lol. This was in addition to handfuls of frozen peas. Why I never got tummy ache, I'll never know!)

Cast iron constitution....:p

mulled_wine

spike7451 wrote: »

Cast iron constitution....:p

you could be right!! :rotfl:

rustyboy21

if they didnt have any vol au vent cases, would a meat and potato pie do instead?:o

DCFC79

vyle wrote: »

Sometimes it's not possible to escort somebody to a product. I quite often have to point to where something is, because I'm serving somebody else and can't wander off serving other people in the middle of somebody else - that's just rude.

Or I've got loads of stuff in my hands and are clearly busy and can't stop to go on a massive detour.

i understand how retail works with being employed in it,

melancholly

we did some last minute present buying in a department store and had a girl helping us who gave us the wrong price and wasn't exactly over friendly or happy to serve us.... my conclusion was to avoid being there at 8pm the week before Christmas! it wasn't worth the complaint - it was very busy and everyone looked stress. it's not ideal but it's not the end of the world! i certainly didn't want to wait around and harass anyone - i just wanted to get away from the crowds!

faded_flowers

bowdengr37 wrote: »

A lot of people may have complained about this sort of customer service, and quite rightly too, but if this shop assistant had dropped what they had been doing, run around the store like a headless chicken in search of the vol-au-vents and having found them, personally escorted you to the shelf/freezer where they were to be found, would you have spent half an hour of your precious time waiting to see the manager to enthusiastically compliment the worker on his exemplary performance?

The answer is 'No'.

Perhaps, if more positivity were to be shown, and more reward for good service were to be handed out, frontline customer service staff would strive to be more helpful and polite. Instead, it has become common practise to criticise, in an attempt (sub-concious mainly) to prove that we are above the mere hoi-poloi.

THIS.

In my job we regularly take a customer to the product they want (or find it in the back if the shelf is empty), carry the product to the till and then even to the car if they want.

How many times do they praise anyone to a manager? I can count it on one hand for the whole store... Though a lady did give me a packet of Munchies once out of the back of her van XD

Bamber19

Did you genuinely wait 30 minutes? I only ask as in my short time working in a supermarket in the evenings and weekends whilst a student the most common nonsense I heard from customers was a a vast exaggeration of the time things took. Someone would be waiting 2 minutes for change to be brought to the till or for one of the produce staff to bring a replacement product and then you'd hear them complaining to others about waiting half an hour or 45 minutes, it was always absolute nonsense.

ekkygirl

I tend not to ask where things are in supermarkets as you have to stop the people doing whatever they are doing and I dont like being taken to the aisle and shown.

My son worked in ASDA and I used to collect him when his shift finished, If I went in to buy anything and he was finished and standing at the checkout waiting for me people always had him running round. He was too polite to say "Actually I have finished" he used to look at me in a "mum tell them" kind of way but always went and did/showed/helped them.
I started taking a sweatshirt with me for him to put over his splendid green uniform.

OP I think you should let it go. There is no chance I would have waited 30 minutes to see a manager. He probably thought you were over reacting. By keeping it going you are getting more annoyed than you would normally even though you have a point,

I feel sorry for the workers in supermarkets. They have a job filling shelves that they can't do properly because people keep asking them where stuff is instead of looking for it themselves.

You were better off without his help if he didn't know as then there would be 2 of you who didn't know