Warning - Brew It Yourself (aka The Online Shopping Co)

kondormid

They are really taking the pee, this morning they have tweeted they have set up another url "http://www.homebrew-beer-kit-reviews.co.uk" which has a "buy online" button that sends them straight to the brew it yourself shop for that product.

They just don't care about the orders once they are made, they just want the money asap.

Still can not find that cancel button, im still looking.

ps, macma, the longest i have had to wait with that other company you are now using is two days, but I would say about 80% of the time they have been next day. So why can't brew-it-yourself do it in less time than a month!

Beamer525

kondormid wrote: »

They are really taking the pee, this morning they have tweeted they have set up another url "http://www.homebrew-beer-kit-reviews.co.uk" which has a "buy online" button that sends them straight to the brew it yourself shop for that product.

They just don't care about the orders once they are made, they just want the money asap.

Still can not find that cancel button, im still looking.

ps, macma, the longest i have had to wait with that other company you are now using is two days, but I would say about 80% of the time they have been next day. So why can't brew-it-yourself do it in less time than a month!

http://www.the-online-homebrew-company.co.uk/shop/catalog/help.php

Click on my order in box 1,then how can i cancel in box 2

When you fill in the form below there is a drop down box regarding questions,use the cancel order one.

And another very good company I use http://www.brewuk.co.uk/store/

Mr.Everready

septemberblues wrote: »

I'm just wondering why nearly all of the complaints are from Newbies, makes me think someone has something personal against this company.......................................

Another n00bie here, thanks for the welcome

I'm only posting here because as mentioned already, there is no where else to do it. The 2 biggest independent home brew forums will not let anyone post about The Online Homebrew Company because they have been threatened with legal action.

I've used this company in the past a few times, overall everything was ok although slow at times. But I too ordered at christmas time. 20th December to be exact, again products were showing as being in stock on their web site but were always out of stock on my account. I wasn't expecting quick delivery because of the time of year but as per the other replies mine kept creeping back.

So it got the the 13th of January and again it was put back to the 20th for delivery ( 1 month ) so I contacted them to cancel the order. this was replied to promptly and was told I'd have my money in 10 working days. I'm now on working day 23 and I'm still waiting !

I contacted my bank on Friday ( 20th working day ) about this, so hopefully I should have my £86 back sooner rather than later.

I have also been on the Trustpilot site, they don't seem to care that the reviews are filtered at all.

macma

Welcome Mr Everready,was it simple to get a chargeback from your bank ?
and how do you get onto trustpilot ?when I clicked to place a review it said I needed a personal validation code ?

Mr.Everready

macma wrote: »

the-home-brew-shop.co.uk

I've used this company once before, had no problems. They also include the whole of the UK for free delivery, not selected parts.:beer:

Mr.Everready

macma wrote: »

Welcome Mr Everready,was it simple to get a chargeback from your bank ?
and how do you get onto trustpilot ?when I clicked to place a review it said I needed a personal validation code ?

I don't know as yet the outcome of the charge back. I went in and the girl called the department that deals with it, she said I'd hear within 2 weeks of the outcome.


I've not posted a review on Trustpilot as I need the code too. When I asked on the BIY forum for one I was banned.

*edit. If you do a search on TP for the online shopping co their parent website comes up, you can review on there. I've still not done one ( although I've commented ) as I didn't want to rock the boat too much in case I didn't get my refund but it's past that now.

macma

yay just took delivery from my new company only ordered on the 13th.:T

Brettski_2

Howdy all, Ive been shopping online for a long time and this is the only 'company' ive had problems with. These people need to be reported somehow, trust reviews make them look great when infact they are lying scumbags who take your money and string you along with the dispatch dates.

-Brew it yourself- why not come on here and tell us why you take our money and keep pushing back the delivery dates?? Come on!!

kondormid

I just twittered Theo, they are using his name on their twitter account like it is some kind of endorsment...

@TheoPaphitis Do you know the-online-homebrew-company.co.uk is using your #SBS twitter endorsment and giving terrible service?

Folks should twitter him and let him know what is going on.

Mr.Everready

Trustpilot are looking for information.

The intention with the order filter is that companies can make sure that only genuine customers can review them - NOT that you can sort out negative feedback.

It seems that quite a lot of customers are having problems with this, and we will make sure that this issue is handled properly.

Both you, and any other who are having trouble reviewing the company in question, please forward you order confirmation to our support email (support@trustpilot.com) and write "Att Hasse" in the subject line.

Best regards,
Hasse - Trustpilot Support

I've sent a screen shot of my order page, we'll see......