gas safe registered installer no longer registered

penrhyn

Most problems recently with Condensing boilers have been down to frozen condensate pipes (they don't like sub zero temperatures), I have fixed a couple over the last two weeks, also happened to be Baxi (HE105).

The radio frequency receiver (Its NOT infra Red)is usually collocated with the boiler, some have a couple of LEDs on them to indicate operation. It might just look like a plastic box.

The boiler should have cut off before the condensate tank started overflowing, possibly another leak on the system.

silvercar

penrhyn wrote: »

Most problems recently with Condensing boilers have been down to frozen condensate pipes (they don't like sub zero temperatures), I have fixed a couple over the last two weeks, also happened to be Baxi (HE105).

The radio frequency receiver (Its NOT infra Red)is usually collocated with the boiler, some have a couple of LEDs on them to indicate operation. It might just look like a plastic box.

The boiler should have cut off before the condensate tank started overflowing, possibly another leak on the system.

It did cut off - and the electrics fused.

Took two plumber visits to get it back up and running. Emergency plumber identified the problem, drained the boiler, got it up and running again and identified a failed valve. He managed to get the boiler running on hot water only. Second visit replaced the faulty valve and got heating and hot water running on manual operation. Now I just need to get the remote temperature control up and running.

Most annoying thing is that I decided to replace the old back boiler in the property to give the tenant more efficient, cheaper and more reliable heating. Of course the back boiler had no outlet pipe to leak.

1984ReturnsForReal_2

silvercar wrote: »

Most annoying thing is that I decided to replace the old back boiler in the property to give the tenant more efficient, cheaper and more reliable heating. Of course the back boiler had no outlet pipe to leak.

I have decided I will probably never pay for a combi boiler to be fitted.

Decided that last year & now I am even more sure of it.

BaldPlumber

silvercar wrote: »

It did cut off - and the electrics fused.

Took two plumber visits to get it back up and running. Emergency plumber identified the problem, drained the boiler, got it up and running again and identified a failed valve. He managed to get the boiler running on hot water only. Second visit replaced the faulty valve and got heating and hot water running on manual operation. Now I just need to get the remote temperature control up and running.

Most annoying thing is that I decided to replace the old back boiler in the property to give the tenant more efficient, cheaper and more reliable heating. Of course the back boiler had no outlet pipe to leak.

I find it hard to believe that your diverter valve failed because of a backed up condensate. I find it easier to believe that the failed RF unit was not diagnosed until the valve was replaced. The function of the RF relay is to fire the boiler when there is no demand for HW, the DV does not move for this mode of operation.

The natural position for the DV is to provide CH, the tricky bit is getting it to divert to hot water.

Do you have the old DV?

closed

Checked the batteries?

silvercar

BaldPlumber wrote: »

I find it hard to believe that your diverter valve failed because of a backed up condensate. I find it easier to believe that the failed RF unit was not diagnosed until the valve was replaced. The function of the RF relay is to fire the boiler when there is no demand for HW, the DV does not move for this mode of operation.

The natural position for the DV is to provide CH, the tricky bit is getting it to divert to hot water.

Do you have the old DV?

I don't have the old DV. Tenant doesn't want visitors over Xmas (apart from heat engineers).

Apparently the guttering froze at ground level as all the snow of the roofs started melting, so it all backed up into the boiler and the boiler was pouring with water. So I'm not surprised something failed.

At first the emergency plumber thought a two way valve had gone, then it turned out to be 3 way diverter valve(?). To be honest I only got third hand info. I'm just relieved that the heating and hot water are now working. The tenant is warm and safe and this replacing of the RF, if that is what it is, is a non-emergency situation.

One emergency plumber, two baxi heat teams call outs, 2 hours on the phone trying to sort the problem and I'm only half way there.:(

silvercar

closed wrote: »

Checked the batteries?

I did suggest that. I won't be pleased if that is the problem, well I will be pleased that it is solved, but not the hassle I've been through.

Is it easy to switch it from manual to automatic operation to see if the problem has resolved?

BaldPlumber

I realise that you must be frustrated with your boiler failure, as your tenants must be. Mind you, at least you have a working system now.

The way I see it, and correct me if I'm wrong, the following permutations are possible:-

You find the installer. He comes around and determines a failed receiver due to water damage and charges you parts and labour.

You find the installer and call him around because Baxi told you that completely coincidentally the transmitter failed at the same time as the boiler leaked. The installer disproves this (or as another poster pointed out, changes the batteries!) and charges you for parts and labour.

You challenge the installer and accuse him of causing the problem by not fitting a non return valve. The installer refutes this and refers you to the manufacturers and gas safe. The problem remains uncorrected.

You call another installer and have the replacement parts fitted for the cost of parts and labour.

You fit a timer to the fascia of the boiler and use it in violation of the regs and to the cost and detriment of your tenants.

You post a photo of the parts here, someone tells you where you can contact the supplier or manufacturer and you try and score a replacement part from them under warranty. You can fit it yourself for free or pay someone to do it for you.

There may be some that I missed

BaldPlumber

silvercar wrote: »

I did suggest that. I won't be pleased if that is the problem, well I will be pleased that it is solved, but not the hassle I've been through.

Is it easy to switch it from manual to automatic operation to see if the problem has resolved?

Most receivers have a light indicating a call for heat. The permanent change requires a bit of re-wiring to put it back to how it was. There are only a few ways to wire a boiler, so it would be very easy. Obviously, this should only be done if you are competent to do it.

BTW some transmitters have 2 sets of batteries, some have only one. The fact that the display is working does not necessarily mean that it is transmitting to the receiver. The display should indicate low power though I would have thought.

silvercar

BaldPlumber wrote: »

I realise that you must be frustrated with your boiler failure, as your tenants must be. Mind you, at least you have a working system now. This really is my greatest relief.

The way I see it, and correct me if I'm wrong, the following permutations are possible:-

You find the installer. He comes around and determines a failed receiver due to water damage and charges you parts and labour.

You find the installer and call him around because Baxi told you that completely coincidentally the transmitter failed at the same time as the boiler leaked. The installer disproves this (or as another poster pointed out, changes the batteries!) and charges you for parts and labour.Unless the transmitter is faulty, in which case it should be free.

You challenge the installer and accuse him of causing the problem by not fitting a non return valve. The installer refutes this and refers you to the manufacturers and gas safe. The problem remains uncorrected.Just a comment from the emergency plumber that the outlet would have been better on its own to the drains.

You call another installer and have the replacement parts fitted for the cost of parts and labour.

You fit a timer to the fascia of the boiler and use it in violation of the regs and to the cost and detriment of your tenants.

You post a photo of the parts here, someone tells you where you can contact the supplier or manufacturer and you try and score a replacement part from them under warranty. You can fit it yourself for free or pay someone to do it for you.Not me, particularly if it involves opening the boiler.

There may be some that I missed

That is really, really helpful. Makes me see that finding the original RGI is not as crucial as I first thought.