Sainsburys - don't want business

I_luv_cats

name and address of buyer/hirer; address of where the set will be installed; and whether the device is for colour or black and white reception.

I think a good proportion would be unaware as the retailer would have your details for delivery / store account / extended guarantee / store credit.

Argos instore just ask for Name / Door number / Postcode for their tills - no worry really

freyasmum

Gracewoods wrote: »

I had a very disturbing experience at my local Sainsburys tonight. I went to buy my daughter a new TV for her xmas. At the very busy checkout I was asked to fill in a form for a TV licence. I said that I am already have a licence and a TV so object to filling in random forms with personal details at a checkout. I went to customer services and was told that I had to fill in the form as it is the 'law'.I asked what law and was told '76'. The 'customer service' person then said that if I refused to fill in the form she would refund my money and remove the TV from me. She would not let me leave the shop with the TV, which I had already paid for. As a large queue was forming I filled in the Sainsburys form and left. I will never shop in Sainsburys again, but am really concerned about the details I have given. I bought a TV from Argos recently and didn't have to give any details. Does anyone have any idea what law I would have been breaking if I didn't fill in the form?

The details you gave were details you have already given the tv licensing people, so it's not like they don't already know anything about you.

It's so they can check you've got a licence, if you have, you won't hear anything else about it. If you don't, they'll send you a letter saying so and tell you how to apply for one.

Gracewoods wrote: »

I have a licence, but the TV wasn't for me. If the Act has been in force since 1967, why is it just a recent legal requirement? I have been buying TVs for years and have never had to fill in one before. What is new?

But you bought it, so you have to fill it out. As you already have a license, you won't hear anything else about it.

Gracewoods

Had the checkout person explained what the form was for, rather than shove it at me, there would not have been a problem. The customer service person was rude and officious, again she couldn't explain what law I would be breaking if I didn't fill it in. When I tried to explain that the TV would not be used at my address she just shrugged and handed me a pen. She was also being 'arsey' rolling her eyes and shouting, threatening to remove the TV from me.

Good manners cost nothing.

Gillyx

ERICS_MUM wrote: »

I would get "arsey" if the person asking me to fill out the form couldn't properly explain why, as the OP described.

Sadly the minions aren't told why, we're told to do it, not ask questions. Although if someone wanted to know why I'd probably just get a manager, not force the person to fill out the form, although in our store the tv's aren't available to pick off the shelves, they have to be collected from the warehouse so I'd usually explain to the customer that by law we now had to fill out the form and would they mind giving me some details while they waited on there tv coming through.

People need to remember supermarkets are continually being tested by police/test purchases etc to check we are doing our jobs correctly, if we sell a tv without the customer filling in the form, we can get fined, and it's not just the store, the cashier who sold the product does too.

I do appreciate it's inconvenient for customers but rules are rules I guess.

peterbaker

This is a very typical example of retail staff not having a flippin' clue why they ask the questions they do and ending up quoting it as a legal requirement without having the first idea about why it might have been a reasonable request had they phrased it more sensitively.

Retail staff who are prepared to ask these questions without being able to sensitively convince the customer about why they are asking, are the prime reason why Sainsburys or whoever do not deserve the business in the first place.

So Sainsburys, sort it out and stop embarassing customers who are naturally reluctant to divulge personal data on the say so of untrained (to the point of ignorance) retail staff.

Gillyx

I have no idea about any other supermarkets etc as I bought our tv online with currys and they didn't ask online, that I can recall.

Forwandert

Gillyx wrote: »

I have no idea about any other supermarkets etc as I bought our tv online with currys and they didn't ask online, that I can recall.

I don't think they would need to, you had to give your name and address for delivery.

Gracewoods

freyasmum wrote: »

The details you gave were details you have already given the tv licensing people, so it's not like they don't already know anything about you.

It's so they can check you've got a licence, if you have, you won't hear anything else about it. If you don't, they'll send you a letter saying so and tell you how to apply for one.


But you bought it, so you have to fill it out. As you already have a license, you won't hear anything else about it.

Yes, but the ironic thing is, I have a license, but my daughter doesn't.

Bronnie

peterbaker wrote: »

This is a very typical example of retail staff not having a flippin' clue why they ask the questions they do and ending up quoting it as a legal requirement without having the first idea about why it might have been a reasonable request had they phrased it more sensitively.

Retail staff who are prepared to ask these questions without being able to sensitively convince the customer about why they are asking, are the prime reason why Sainsburys or whoever do not deserve the business in the first place.

So Sainsburys, sort it out and stop embarassing customers who are naturally reluctant to divulge personal data on the say so of untrained (to the point of ignorance) retail staff.

Hear hear! Educate and train your staff properly and stop the scenario where sales assistants just wing it and make it up as they go along.


http://forum.moneysavingexpert.com/showthread.php?t=2940288

Gillyx

Gracewoods wrote: »

Yes, but the ironic thing is, I have a license, but my daughter doesn't.

Does she live at the same address? if she only uses it for dvds and stuff though I think it's fine, aslong as it's not connected to an aerial.

the little tv licence van has been in my street twice in the past few months, bit extreme I think.