MSE News: Santander sends thousands of statements to wrong addresses

Richyrich2001

My statement showing transactions from 22nd Nov to 20th Dec has someone else's transactions on the back. I asume it must have been printed after the close of business on the 20th or the next day. It would appear that the error was not confined to the 18th as reported.

ethanroger22

Firstly it must set up it's own help line where those Santander customers who have not got access to their accounts can register their complaint.

Santander does not know the scale of the problem at the moment. It affects all statments printed on the 18th December covering the 18th November to 18th December. 50% of the public have their statements printed in the last few days of the month or the first few days of the beginning of the month. They are collating details ONLY by affected customer. They are doing this by taking the details of customer who phone in saying they have the problem. Not good is it.
Secondly Santander must give the FSA the details of all those involved in the statement problem so they can be warned(at Santander's expense) by the FSA of the error. Santander cannot obviously be relied on to do this.Whether all those who have got someone else's statement will report it is a matter of conjecture.

Thirdly the transfer of those English RBS accounts to Santander must be stopped indefinitely until the issues in points one & two are fully resolved.

Fourthly it is time the FSA slapped an almighty fine on Santander for maladministration. It fines the Likes RBS and Lloyds for trivial issues but has done nothing about Santander where the opportunities for internal fraud escalate daily.

How anyone who has not had access to their accounts can go about proving fraud is beyond me especially if their statements have now been sent to someone else.

It really is time the so called regulators in the FSA and FOS stopped sipping champagne and taking bonuses and really got a grip on Santander.[/QUOTE]

maiseymoo_2

I had a letter from Santander informing me they had made this error with my credit card statement on the 30th November 2010. In the letter they say they will send me a new credit card, pin number, account number and not to attempt to access the old account, nor pay any monies into it. I have recieved nothing. I have telephoned twice only to be told that they cannot access my details other than my name and that they cannot add notes on my account to say that I have telephoned. Then they tell me to ring back (at 10p per minitue)after 5 days and they will be able to give me an new account number! They also gave me an extension number to ring so that I could speak to the same person. I rung back after 5 days and was told all the above again and informed that they do not allow calls to be put through to Extension numbers!! My statement monthly payment is now due and I do not have an account number to pay it too. So what now? Oh and they offered me £20 for the inconvience!

Infidel

How would you know if your details were sent to someone else?

Someone else's details (a rich person on benefits, lol) were sent to our house, does that count?

scatz

I personally have never had a problem with Santander.....until now :mad:

I cannot fathom out how they can discriminate regarding the level of compensation they dole out either! Surely it should be a blanket amount for everyone or are they saying that one persons details are more coveted than another's :think:

WhiteHorse

ethanroger22 wrote: »

... it is time the FSA slapped an almighty fine on Santander for maladministration. It fines the Likes RBS and Lloyds for trivial issues but has done nothing about Santander ...

Which begs the question ... just why does Santander have such a charmed life?

welshmike_2

The only reason I currently bank with Santander is that for £12 per month bank fees I get World Wide Travel insurance for wife and I at our advanced ages.

Which? recommended First Direct. Perhaps I'll switch to First Direct.

zigzigzag

My partner and I both have Santander accounts, but whereas I receive statements, he has only received 1 in the past year. He has phoned them several times and they say their records are correct and there are no problems, but he still never receives statements! Now we are extremely worried that his statements have been going to someone else all this time. Don't know what to do - if anyone else has this problem please let me know if you've been able to resolve it. Thanks.

welshmike_2

My statement for November covered the period 19 Oct to 17 Nov. I received it in the post a few days after 17 Nov.
Now it is 30 Dec I'm getting concerned that my December statement has not arrived and that it has gone to some other person's address.

welshmike_2

Santander requires 3 things online for you to access your current account.
1. Your Customer ID as shown on your monthly statement
2. Some personal detail like your mother's maiden name or the the name of your place of birth
3. Your customer PIN

1. If a hacker has your monthly statement he will have your Customer ID and quite possibly your name from it appearing in a transaction on your detailed statement.
2. From your name it may be quite possible to deduce your personal detail like the name of your place of birth.
3. Your customer PIN is only 5 digits and a brute force computer program run by the hacker on a fast computer could crack you PIN rather quickly.

So now the hacker has access to your current account he can move your money out. If you have a savings account with Santander, say goodbye to the money in it as well.

OK so Sandander may compensate you for the loss but imagine the disruption and stress you may go though when your standing orders and direct debits hit an emptied account and you having no money in your bank account for day to day matters like drawing cash from an ATM, paying a bill with your debit card, etc.