Thorntons winter wonderland hamper £32 next day delivery

JodyBPM

I've just had a dispatch email for my delivery due to arrive on Christmas eve. No mention of any substitutions, so perhaps I will receive the Winter Wonderland hamper after all?

It's quite exciting waiting to see what arrives, and when!

easy

fabsaver wrote: »

They can't replace a product with an rrp of £120 with £80 worth of overpriced chocolates and expect me still to be happy.

Oh for goodness sake !!

I'm sure that we all realised that the price drop to £30 for this hamper was a mistake.

I ordered fully realising that this was an error by their website designer. I ordered assuming that there was a fairly high chance that they would not honour the order (probably offering me some other product, but not upto the full £120 value), TBH I think we were all being somewhat cheeky to take advantage of this 'offer' at all.

I think sending out a substitution worth £80 is actually pretty good show, because they are still taking a loss on the deal. Financially they would be better off simply saying 'sorry, out of stock' and refunding your money.

I will be quite happy if my friends end up getting this substitution. Yep the christmassy stuff would have been nice for the kids, but they will still end up with some very nice chocolates, at a spiffing price.

runninglea

'spiffing'!!!!

loobylou232

lucyhope wrote: »

My substitute order has just arrived, not the Chocoholics one as per the email I got yesterday, but 2 corporate chocolate hampers (according to the label on the outside of the box) Individually the items add up to around £40 each plus £7 each for the posh box they're in. Worth the £30 I paid for them but I wouldn't pay the full price. Seem to be good dates on the contents too.

Any chance you could post the contents list on here?

spudlugs

did anyone that used the 'quick pay' method via paypal have delivery today?
i chose next day but no delivery
have emailed cust services no reply yet

kirst

spudlugs wrote: »

did anyone that used the 'quick pay' method via paypal have delivery today?
i chose next day but no delivery
have emailed cust services no reply yet

I paid with paypal, delivery was meant for today but i have not got it.
Might be the area, fingers crossed for us tomorrow

spudlugs

kirst wrote: »

I paid with paypal, delivery was meant for today but i have not got it.
Might be the area, fingers crossed for us tomorrow

yes think you could be right!
just gone back on their website and it says they don't do next day for scotland, northern ireland etc..expected delivery for 'premium' is 2 working days for us so fingers crossed
looking forward to seeing what actually arrives too as had no notice of any substitutes
either way i'll be happy with whatever choccies arrive at that price!

Stephb1986_2

spudlugs wrote: »

did anyone that used the 'quick pay' method via paypal have delivery today?
i chose next day but no delivery
have emailed cust services no reply yet

I used it too but didn't get a confirmation email off them but the money has gone out of my paypal account. No big problems here with the snow though. So your guess is as good as mine, I did email the email address thats on the paypal reciept but no reply yet.

Steph xx

jonaylor

I paid for next day delivery yesterday about 10am but until this morning I had only had my paypal receipt so called customer services. They said there had been a problem on the website and my email address had not been available to them so I gave it and this evening, I got a dispatch email so fingers crossed for tommorrow!

sarahlouise210

:(I had a Paypal confirmation email with next day delivery of 22nd - no confirmation email from Thorntons....no despatch email from Thorntons.....and no chocolates from Thorntons today either !!!:(