disgraceful boiler cover .scottish power

cdy

Just spoken to a rep at SP and was advised 'no complaint/issue open' on my account. Hmmmm, I have about 10 emails that say otherwise!

mocki

Ohhhhhhhh we have damp problems, the back bedroom is sopping wet due to no heating since before winter began and scottish power are solely to blame.

DO NOT PAY THESE CROOKs !

mocki

cdy wrote: »

Just spoken to a rep at SP and was advised 'no complaint/issue open' on my account. Hmmmm, I have about 10 emails that say otherwise!

Just more lies ! We had exactly the same. Keep telling us its been escalated but never do. They think that we ill give up if they ignore us long enough, I have bad news for them!

cdy

They have a habit of advising they'll call back. If they manage to actually call back they disconnect as soon as you answer, so you have to call them back! This has happened 3 times to me in the past week.

cdy

I have a feeling we're going to go over Easter without hot water and central heating.
I'm tempted to pay Vaillant the £260 fixed-cost fee they charge to repair any Vaillant boiler, and take SP to the small claims courts to secure a refund.
I've just emailed our family solicitor now to request info on this.

mocki

:)The "engineer " is here again.... This time he brings more parts! Can't see as there will be anything not replaced now! Time will tell!!

mocki

Shame they didn't bring a PCB that actually fits the boiler....so we still have the old PCB ...... Fair dues to the "engineer" he did what he could, but I fear we are still in the same place we have been since October !!
Scottish power you had better hope there are no fault codes !

mocki

Well!! The boiler hasn't faulted since 3pm yesterday! That is the longest so far since late October last year!

No speaking too soon. I hope.....

cdy

The engineer from SP's subcontractor has just left. He managed to get the heating to work, but no hot water!
More part are required. I very much doubt this will be repaired before Tuesday of next week. (I'm pretty sure Easter weekend = suppliers closed!)
Scottish Power, please try to have this resolved ASAP for us?!
Almost 4 weeks now!

mocki

Ask that David rep that occasionally lurks on here to put you in touch with Paul Whitby . He seems to be the only one who actually can get anything done.

Boiler still working, almost a whole day !