disgraceful boiler cover .scottish power

ishareeb

Hi I took the boiler cover from scottish power around september 2012 , it was cheaper than any other cover.
But that's the worst cover for anything I ever took. When my boiler broke down i reported 2 months no one called or came. free number 0800 to log your claim but after that every time I called it was a 0844 number ,

one time I was on the phone for 43 min but no answer. Finally today I cancelled the
Cover for good

Please dont waste your money on scottish power boiler cover

Please please please.

Scottish_Power

Hi ishareeb sorry you've had such a poor experience this is not what we expect our Home Comfort Customers to receive. If you would like us to look into this for you please e-mail [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] Thanks David

bonniela

Hi, I too made the mistake of signing up for Scottish Power HomeCare scheme.

We have had on-going problems with our boiler since Beginning of Dec. In total, 6 different engineers came to 'fix' it. Everytime, they have no idea of the previous history or what their colleague has done. They invariably decide that a part needs to be changed which results in 3-4 days wait to obtain the part and the engineer who ordered the part nevers comes back to fit it himself!!

I have already logged a complaint. I will definitely cancel and I have a mind to leave Scottish Power altogether when this is over. I do not expect to be without heating/hot water on an off for over 2 months!

One word of advice: stay away!!

rcssmb

I was looking around for a new supplier after British gas took 26 hours to attend after a loss of heating and hot water (it always used to be same day if you called before 10am) during a very cold snap.

However they did attend and were competent as usual. Thanks to this (and other similar) forums I think I will stick with British gas safe in the knowledge that the few extra quid a month is worth paying.



After all its not about the cheapest but the best value - so thanks for your postings. :beer:

Tonanti216

Tonanti216 wrote: »

I see from the earlier comments here that not much has changed with SP and their services!

12 phone calls (£8 worth)
12 Promises
12 Failures to deliver
2 Missed Boiler services

£192 of annual premiums

Purchased the product in Aug 2011, inspected in Nov 2011 with service due 12 months later (Home3 say it NOT 12 months it's 14 - NOT TRUE)
Eventually service is scheduled for 20 December but the engineer called on the day to say he was broken down. More phone calls, rescheduled for 17 Jan and the engineer simply didn't turn up. More ranting despite promising myself I would be rational and reasonable. Called ScottishPower (the actual ScottishPower) and very helpful lady took on the complaint. Home3 had closed it the moment the first appointment had been set up and failed to address the multitude of complaints of failed promises and out and out lies. Have now re-opened the complaint and I wait with baited breath.

Is there ANYONE in the market place supplying Central Heating / Boiler cover you can trust to do what they say they will?

Well, after much effort and many phone calls and a couple more broken promises by Home3 and intervention by ScottishPower the boiler was eventually serviced and a suitable level of compensation agreed between us, ScottishPower and Home3. It was an effort though and one I would not want to repeat. Needless to say "sods law" came rolling in just after the boiler was serviced and the pressure release valve started playing up and I had to call for a repair. Not only did the call get scheduled for the next day but the engineer even turned up on time and did the job despite being here until after 7 in the evening! Lets hope that next year there is not a repeat of these events (except the good bits of it all).
:T
The two ladies who handle my complaint at ScottishPower were excellent and dealt with the whole issue to our complete satisfaction :Adespite Home3 keep trying to minimize the actual complaint and close it down without a proper resolution!

I dare say there are worse suppliers than these?

cdy

Hi all,

Like many who have posted in the thread previously, I have found myself proverbially-kicking myself for changing providers to save a few quid. (Joined SP after 3 yrs as a Home Serve customer, and always had faultless service).

I reported a boiler fault on Tues 5th March, and I have to say, I was pleasantly surprised that an engineer was immediately sent to my home to investigate. Regrettably the engineer was unable to repair the boiler because parts were needed. I was advised that SP aims to resolve all boiler faults within 2 working days, but that repairs may take 5 days if parts are necessary. This, of course, is perfectly understandable.

However, I have now been without hot water and/or central heating for 8 days and recent contact with SP advises that I have to wait close to another week before the repair can be attempted. Given that the current outdoor temperature is below freezing, and the indoor temperature is only 7 degrees, according to my room thermostat, my wife, child, and I are struggling, to say the least. I have advised SP that they may wish to reconsider the wording of their '5 day guarantee', which is baseless. In fact, it only applies from the date that SP 'authorise' the engineer's order for parts, and this can take days, weeks even. It is SP's 'get-out-of-jail' card. However, after looking through my policy details I can't find any mention of this 'loophole', leading me to believe it may actually contravene advertising standards.

Yes, I am a 'newbie', but I have been a lurker for many years. I'm not intending to scaremonger here, but a word of warning to others; if it's a case of paying a tried-and-tested, reliable provider a slightly higher premium to renew or to save a few quid (about a tenner in my case) to join SP, pay the extra and stay with your current provider. (After haggling them down from the price on the renewal of course!) I really regret my decision to leave Vaillant/HomeServe.

mocki

We have had a NIGHTMERE with SP as other have described!
They happily take £14. Month but cannot and do not deliver !
Beginning of November 2012 boiler faults, call them out, they come, do nothing, not even open toolbox! We have a intermittent fault, and seven sub contract lads have made little effort to even try and fix it! We have been told so many lies, waisted hours waiting for someone ( anyone) to arrive and still it is not fixed! The only actual work been done is replace the pump which was not faulty nor the fault . They carry no spares , and cannot seem to even carry out basic fault finding . Yes I understand it is a intermittent fault, yes I know it needs to be faulting to see the problem, so it faults, we ring.....they say leave it off till they arrive.... Many many hours of no hot water or heat they arrive, and..... Turn it off, the on, it automatically resets as it has been off for hours, and.... No fault present. Not one of the so called engineers did so much as open their toolbox apart from the boy who wedged his screwdriver in the inspection hole in the end of the pump and then pronounced it the cause of the boiler fault. One particular ignorant specimen of a sub contractor even dismissed what we told him the symptoms were , and refused to even look at my OH when infact it is her house and her name on the paperwork.
We think they are in breach of contract, either way the service we are paying for is not being delivered. Customer services are outright liers , do not return calls, tell us they have tried to call when infact they have not, they tell us they have contacted the subcontractor when they have not, and continue to make excuses for being rubbish.
We are now looking at legal advice for breach of contract .
Anyone been down this route yet?

cdy

After 2 weeks without hot water or heating, SP has agreed to offer some form of compensation. (They've agreed to cover the cost of 2 electrical heaters I was forced to purchase.) Nevertheless, we remain without hot water and central heating. The boiler was supposed to have been repaired early last week 'at the latest' ... It's now 'estimated' that it'll be repaired end of this week.
Certainly, I am thankful that SP has agreed to compensate me for the purchase I made, but, nevertheless, I'll be returning to Vaillant/Home Serve when my SP contract expires in Nov.

mocki

It just gets better! After a independent company ( other than the bunch of incompetent idiot subcontractors HCM of chesterfield ) came out and diagnosed the fault , Scottish power rang Friday night as we were on our way away for the weekend to tell us they were coming Sunday to fit a part.....no would it be convenient to come Sunday, we are doing it! Well they got told we would not be there, rescheduled to today sometime between dawn and dusk.... The guy turns up at 5pm without any part, to look at why its not working... Not his fault I know, but I'm afraid he got told ! Same idiots HCM ! Same idiots at Scottish power! Although they did telephone back !! When they said they would... The saga continues......

Scottish_Power

Mocki I think we have connected on twitter. We'll pick up your e-mail when we get it and get this sorted out for you. I'm really sorry for the inconveneice caused.

David