disgraceful boiler cover .scottish power

cdy

Heating is still working, but we remain without hot water. 4 weeks now. This is a disgrace, Scottish Power.

colbee

Just to add my two penn'orth: People have been calling Scottish Power a disgrace. This is unfair to those companies which really are a disgrace, because SP is nowhere near good enough to deserve such a description. SP is a chimera -a mythical animal formed from various parts of other animals; a thing which is hoped for (or claimed) but which is illusory or impossible to achieve. Do not waste your time or breath with Paul Whitby; he is the head of this chimera.
Everyone should learn from your experience and give the company a very wide berth when it comes to boiler maintenance/repairs. You might just as well go to your butcher and ask for a box of screws.

cdy

Alas, still no hot water!

cdy

Finally sorted four and half weeks after fault was reported.

David was helpful. Nevertheless, I think leaving a family without heating and hot water for that length of time when they are paying an insurance premium to protect specifically against such an incident is pretty poor customer service.

Good luck to the others.

Tonanti216

An update: ScottishPower accepted my complaint and paid me £60 to cover phone calls and a goodwill payment for the poor service provided by Home3 (their contractor) - Scottish power also arranged for Home3 to "compensate" me for the missed appointments to the tune of £90 - these combined payments pretty much matched the annual payments we had made to the Boiler Cover.

Now the bad news!

ScottishPower paid promptly just as they said they would but dear old Home3 treated us with the contempt that you can expect from this bunch of lying cowboys.

In a letter dated 28 Jan 2013 accepting their poor service they offered the £90. As I had to communicate with Scottishpower first my acceptance of Home3's offer was delayed until the 8 Feb 2013. Now, despite further intervention by ScottishPower on my behalf Home3 have failed to issue the cheque within the 28 days they said it would be. I have been advised that the cheque will be with me by the end of last week (it is still missing) in which case it is likely (really?) to be with me by the 30 April 2013.

I wait with gritted teeth as I can find no way of speaking directly with anyone at Home3 who is remotely interested!!

What can I do ? Who can I complain to directly at Home3? How on earth do I get to a senior person at Home3?

They are pathetically useless lying contemptible fools!

Any practical advice as I have run out of avenues now.

Scottish_Power

Tonanti216 I'm really sorry to hear this. Can we escalate for you? Please e-mail details to [EMAIL="social@scottisihpower.com"]social@scottisihpower.com[/EMAIL] Thanks David

Parafira

I got Home Comfort Premium in January 2013.

Called them 4 times and emailed 3 times in 3 months to organize the initial inspection, have allays been told to wait more. After three months there was still no inspection carried by ScottishPower.

Complained about this to ScottishPower and received this response: "Please rest assured that you should you experience a problem with your heating system before the initial inspection has been carried out we may still attend and effect repair in line with your policy conditions."

MAY still attend, has killed me :-) They may come or may not come, but when I pay I do not say I may pay :-)

I have cancelled my cover, trying to get a refund for 3 months, will go to Ombudsman if they will not refund.

Terrible service!!!

Tonanti216

scottishpower_company_representative wrote: »

Tonanti216 I'm really sorry to hear this. Can we escalate for you? Please e-mail details to [EMAIL="social@scottisihpower.com"]social@scottisihpower.com[/EMAIL] Thanks David

Thank you David, I will mail the address you have stated here and give details of the ScottishPower staff who have already intervened and been a massive help, It is HOME3 who really need a good kicking and our Cheque issuing now, like the agreed to do so in the first place.

Scottish_Power

Tonanti216 sorry looks like I posted our e-mail address with a typo its [EMAIL="social@scottishpower.com"]social@scottishpower.com[/EMAIL] David

mocki

Update!
Boiler still working, although as it is now no longer winter its not needed !!
Scottish power did send a cheq to help repair the damage the boiler not working caused to the house, however true to form we still have had no compensation , nor the promised enquiry as to why Scottish power are useless and use cowboy non repair contractors. No apology , just excuses!
The saga continues, and the legal action is ongoing.