£25 voucher for £8 to spend at secretsales.com from KGB Deals

alandenman

Does the account section give despatch details?

Mine still shows 'Estimated Delivery between 04 Jan 2011 and 13 Jan 2011' for Craghoppers stuff.
I'm still waiting.

alandenman

I got a delayed email then an out of stock email for one item of two.
I've now had one item delivered, not option of any alternative so its become £12.50 for one small item.

Paying another £4.50 postage will now make it £17 for £25 worth of goods that I may never have bought in the first place.

Alberto_Frog

I'm confused!
If something is out of stock - you lose the value of that item - no offer of a replacement item or another e-voucher?
Surely that can't be right.
That doesn't sound like an acceptable arrangement to me.

twinklyeys

My code does not work now that I have finally found something that I wanted to buy! RUBBISH service, will definately not be doing anything like this again, just too much hastle.

fazeypie

alandenman wrote: »

I got a delayed email then an out of stock email for one item of two.
I've now had one item delivered, not option of any alternative so its become £12.50 for one small item.

Paying another £4.50 postage will now make it £17 for £25 worth of goods that I may never have bought in the first place.

ive just had that too- i used 30 worth of vouchers on a £31 spend. i had an email from them to say that the order had been sent then 10 mins later another email to say that 1 item worth £6 was out of stock. i then had an email saying £1 had been refunded. i checked my account- no voucher refund! i rang them up and said i had only been refunded £1 and she reeled off some rubbish about the item having £5 worth of voucher allocated to it so i asked 'where is my refunded voucher then? i dont see it in my account and i certainly wont be receiving any goods for that £5 now will i?' She then put me on hold, came back and said she could refund the £5 voucher back to me.
its as you say though, i now have a £5 voucher that i will have to pay £4.50 postage to use and its not like you can use the voucher in conjunction with any other codes. i may just leave it to expire and be happy with the 2 orders i placed as taking cashback into account and p&p, i have spent around £10 on £45 worth of goods

Alberto_Frog

Was a real pain to get the codes to work but in the end they were all OK.

One of my items (£22) was out of stock.

I had to contact them and request a credit which was a little annoying.

They credited a £20 e-voucher & I had to pay an extra delivery charge to use it.

I used the e-voucher when they had a promo weekend so I suppose all was well in the end.

No problems with the quality of the goods. The Cottonfield & Craghoppers items that I purchased were lovely.

Overall happy with the deal especially with the £7+ cashback from TCB per voucher.

twinklyeys

I am still waiting for new codes! This had been a bit of a fiasco!

fa123

When do the codes expire? I have one in my emails somewhere must use it soon!